Minimum Knowledge & Experience required for the position
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Education & Experience
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Advanced degree in Biomedical Sciences, Immunology, or related field; specialization in HLA / histocompatibility / transplant highly preferred.
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Solid experience working with healthcare system and laboratory workflows, process improvement methodologies, or operational efficiency projects (LEAN, Six Sigma, or equivalent preferred).
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Experience supporting software, connectivity, digital platforms, or IT tools in a technical or application support context.
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Minimum 5 years of experience in Technical or Application Support, Workflow Consulting, IT support, or similar customer-facing roles in IVD, medical devices, health IT, healthcare or laboratory environments.
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Technical Competence
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Strong knowledge of technical application support, troubleshooting, system configuration, and user guidance.
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Proficient in complaint management systems and customer satisfaction testing.
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Ability to analyze healthcare and laboratory workflow processes, identify bottlenecks, and propose improvement actions based on LEAN or similar methodologies.
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Ability to translate technical or workflow insights into clear documentation, tools, and value-focused materials for affiliates.
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Good understanding of IT fundamentals: connectivity, interfaces, client–server architectures, software behavior, and data workflows in healthcare and laboratory environments.
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Experience with digital tools, BI dashboards, AI-assisted functionalities, or software-based diagnostic solutions.
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Core Skills
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Strong analytical and problem-solving abilities, with the capacity to understand complex workflows, systems, and customer environments.
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Excellent communication and interpersonal skills, able to interact effectively with affiliates, customers, and cross-functional teams.
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Solid presentation and training skills, with the ability to develop and deliver technical and workflow content to internal and external audiences.
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High level of customer orientation, with a strong commitment to Customer Support Excellence.
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Proactive, curious, and innovation-driven, able to identify opportunities for improvement and propose practical solutions.
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Strong organizational and project management skills, capable of managing multiple tasks and priorities in a European, multi-affiliate context.
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Languages:
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English fluent
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French, German, Spanish, Italian, Portuguese or Dutch are valuable
Skills & Capabilities:
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Business Acumen
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Effective team-player
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Ability to work independently managing assigned projects
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Presentation skills
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Customer Focus
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Excellent oral and written communication skills
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Creativity
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Organizational Agility
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Ability to build strong business relationships
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Planning
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Drive for Results
Travel requirements:
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Up to 50% of time
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Location: Barcelona, UK, Italy
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Territory:
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Europe
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Others, occasionally due to business activity
Individual Contributor Core Competencies:
Managing Work
Effectively managing one’s time and resources to ensure that work is completed efficiently.
Emotional Intelligence Essentials
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.
Building Partnerships
Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.
Decision Making
Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
Continuous Improvement
Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.
Continuous Learning
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
