12 publicaciones de empleo destacadas de internal communications executive en barcelona, ct (¡Están contratando!)

Technical Executive – SP Market
AXA —Barcelona, Barcelona provincia
- De lunes a viernes
- Español
- Inglés
- Liderazgo
8h
Manager, HR Transformation Project Management
BUNGE —Sant Just Desvern, Barcelona provincia
- PMP
- Inglés
- Máster
10h
Inside Sales Representative - DACH
Autodesk —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Sales Development Representative (SDR)
Red Points —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Inglés
- Oficina
Solicitud rápida
Customer Relationship Manager - Public Cloud (m/f/d)
T-Systems Iberia —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Ventas
Solicitud rápida
Expert, Cybersecurity Senior Analyst Engineer
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Sistemas ERP
- Días de asuntos propios
- Teletrabajo opcional
Product Owner Access Provisioning in Identity & Access Management (IAM)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Inglés
- Plan de pensiones
2d
Senior Kubernetes Engineer (Cloud Platform)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- DevOps
- Plan de pensiones
Web Application Firewall Specialist (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- DevOps
- Java
- Plan de pensiones
Senior SAP Finance Process Lead
Dentsply Sirona —l'Hospitalet de Llobregat, Barcelona provincia
- Sistemas ERP
- Inglés
- Máster
Senior Regional Sales Manager
TechBiz Global GmbH —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- CRM software
- Ventas
- Inglés
Solicitud rápida
Senior Pre-Sales Solution Consultant (m/f/x) German-Speaking
Applause GmbH —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Informática
- Inglés
Solicitud rápida

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Manager, HR Transformation Project Management
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HR PROJECT MANAGER - CHANGE LEAD
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Technical Executive – SP Market

AXA -
Barcelona, Barcelona provincia

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Detalles del empleo

Contrato indefinido
Hace 8 horas

Cualificaciones

Francés
Español
Inglés
Liderazgo
Gestión del tiempo

Descripción completa del empleo

Job Description:

We are looking for a "Technical Executive" to join our team at AXA Partners. This is a key role that bridges technical expertise with team development, providing expert support and instruction to our Agents while managing excellence.

What you’ll be doing:

Conduct 1-to-1 technical and informative sessions with Agents as needed
Review daily team KPIs and SLAs, reporting to Team Leader and Operations Manager
Conduct complaint analysis and root cause analysis
Participate in and propose process improvement implementations
Participate in crisis cells when necessary
Participate in client audits and workshops at their level
Manage agenda control: daily organization, volume control, categorization, assignment, and prioritization
Monitor Agents' telephony performance and provide corrective feedback
Actively manage case escalations and complex cases, delivering quality solutions within appropriate timeframes
Control EOD, LLN, and Recovery activities, monitoring cases and advising Agents
Monitor Red Flag notifications and updates
Transfer policy knowledge to the Agents team, ensuring compliance
Support process and improvement implementations
Provide technical support and coaching while promoting quality standards
Maintain continuous contact with Team Leader and Operations Manager
Action complaints by providing case summaries and reviews to the Complaints team

What you’ll bring:

Required Experience:

Minimum 2 years of experience in claims processing, preferably with policies
Minimum 3 years of knowledge in Travel claims activity (AEV)
Deep knowledge of Travel processes and policies

Languages:

Spanish: Professional level (required)
English: Professional level (required)
French: Desirable (a plus)

Technical Skills:

Excellent technical skills and knowledge of complex cases (EODs, LLNs, Red Flags)
Proficiency with case management systems and tools
Meticulous attention to detail and consistent focus on quality and accuracy
Excellent organizational and time management skills

Soft Skills:

Communication: Ability to communicate clearly, both verbally and in writing, including in stressful and frustrating situations
Manage multiple tasks simultaneously
Proactivity: Initiative in continuous improvement
Receptiveness to Feedback: Openness to constructive criticism and willingness to improve
Coaching: Strong coaching skills and passion for empowering Agents to make autonomous decisions
Professional Ethics: Alignment with AXA's corporate culture and values

Leadership Competencies:

Strategic Vision: Understands the impact of their work on business priorities and acts accordingly
Customer Focus: Delivers service to internal/external customers in a reliable and attentive manner
Change Leadership: Demonstrates willingness to implement changes that add value
Results Orientation: Ensures timely, high-quality deliverables
Building Capability: Drives own personal development
Team Leadership: Contributes to the team's high performance standards

**SCHEDULE: Monday-Friday from (13h-21h) Flexible**

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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internal communications executive empleos en barcelona, ct

Technical Executive – SP Market

Manager, HR Transformation Project Management

Inside Sales Representative - DACH

Sales Development Representative (SDR)

Customer Relationship Manager - Public Cloud (m/f/d)

Expert, Cybersecurity Senior Analyst Engineer

Product Owner Access Provisioning in Identity & Access Management (IAM)

Senior Kubernetes Engineer (Cloud Platform)

Web Application Firewall Specialist (m/f/d)

Senior SAP Finance Process Lead

Senior Regional Sales Manager

Senior Pre-Sales Solution Consultant (m/f/x) German-Speaking

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Quiero recibir la alerta de empleo más reciente de internal communications executive en barcelona, ct

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