20 publicaciones de empleo destacadas en software engineer database integrations (¡Están contratando!)

Sr Technical Support Engineer (VTS)
Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
- Inglés
- Bachillerato
3h
Sr Technical Support Engineer
Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
- Inglés
- Bachillerato
3h
Senior AI Agent & Workflow Engineer
Zurich Insurance —Barcelona, Barcelona provincia
- Horas extra
- Español
- Azure
- Inglés
Cloud Solution Consultant
OJC Consulting —Madrid, Madrid provincia
- Informática
- Sistemas ERP
- Inglés
- Vacaciones pagadas
Java Developer – eDO Transport (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Inglés
- Oficina
- Java
Level 2 Support & Maintenance Engineer
DCS EASYWARE —Madrid, Madrid provincia
- Trabajo híbrido
- Inglés
- Sistema operativo Windows
- IT
Senior BPM Engineer (Flowable)
EPAM Systems, Inc. —Madrid, Madrid provincia
- Inglés
- Oficina
- Java
- Vacaciones pagadas
- Programa de recomendación
Pentaho Developer
Sage —Barcelona, Barcelona provincia
- Horas extra
- Sistemas ERP
- Java
- SQL
- Seguro dental
5d
Senior Product Engineer
A Place for Rover —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Oficina
- Java
- Abono gimnasio
- Plan de pensiones
Senior Data Engineer
Lighthouse Intelligence Ltd. —Barcelona, Barcelona provincia
- Jornada completa
- Hotel
- Machine learning
- Python
Data Engineering Team Lead
Smadex SLU —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- DevOps
- Inglés
- Seguro dental
- Seguro oftalmológico
Solicitud rápida
7d
Cloud Developer (m/f/d)
Schwarz Corporate Solutions —Barcelona, Barcelona provincia
- Jornada completa
- Agile
Senior Encryptation Security Engineer
Business Insights —Madrid, Madrid provincia
- Trabajo híbrido
- Sistema operativo Windows
- IT
- Linux
5h
Senior Software Engineer
Portless —España
- Teletrabajo
- SQL
- JavaScript
- APIs
Solicitud rápida
Principal Software Engineer
pubGENIUS —España
- Jornada completa
- Teletrabajo
- SQL
- Machine learning
- JavaScript
Solicitud rápida
Native AI Engineer (IR-521)
Intellectsoft —España
- Jornada completa
- Teletrabajo
- Azure
- Máster
- Inteligencia artificial
Solicitud rápida
QA Engineer / Sr. QA Engineer - Machine Learning Platform for E-Commerce
AppIQ Technologies —España
- Jornada completa
- Teletrabajo
- SQL
- AWS
- Grado
- Vacaciones pagadas
Solicitud rápida
Senior Backend Engineer
LanguageWire —España
- Jornada completa
- Teletrabajo
- Azure
- DevOps
- Inglés
- Teletrabajo opcional
Solicitud rápida
AI Engineering Team Lead
leadtech —España
- Jornada completa
- Teletrabajo
- Informática
- DevOps
- Oficina
- Flexibilidad horaria
Solicitud rápida
.Net Developer
Trinetix —España
- Teletrabajo
- Azure
- SQL
- AWS
Solicitud rápida

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Sr Technical Support Engineer (VTS)

Ingram Micro -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 3 horas

Cualificaciones

Jira
ITIL Foundation
Azure
Arquitectura del sistema
Microsoft SQL Server
Inglés
Bash
Bachillerato
SQL
PHP
AWS
Respuesta a incidencias
Docker
Zendesk
Confluence
PostgreSQL
REST
Scripting
APIs
Cloud
Linux
JSON
Apache
SaaS
Python
PowerShell
Shell Scripting
MySQL

Descripción completa del empleo

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

We are looking for a Senior Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues, and contributing to continuous product and process improvement . You will be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top notch customer experience.

Essential Responsibilities Of Your Role:

Responding to complex inbound Technical service requests over the phone and email per day directly with customers .

Diagnose, troubleshoot , and resolve technical problems across software, APIs, integrations, and infrastructure .

Reproduce issues, conduct root cause analysis, and work closely with engineering on bug fixes and feature requests

Create and maintain internal runbooks, FAQs, and technical documentation

Lead incident response or participate in on-call rotation for critical issues

Identify support trends and partner with Product & Engineering on long-term solutions

Accurately and efficiently log all issues and status updates in our internal tracking system.

Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success.

Supporting multiple cloud and hardware solutions

Contributing to the development of service desk processes and procedures.

Interacts closely with various departments and vendors to provide timely resolution on issues.

Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert, and providing diagnoses and issue resolution on our Platform.

Triaging to internal and external teams, pushing for resolution within SLO’s by being the Customer advocate with Engineering, Development and 3rd party Vendor teams

Responding to complex inbound Azure and M365 Technical service requests over the phone and email directly with customers (VMs, Networking, Storage, Identity, etc.)

* Note: This is not a complete list of tasks.

Knowledge, Skills, and/or Abilities You Need To Have:

4–7+ years in technical support, solutions engineering, or a similar customer-facing technical role

Deep experience with relevant stack: SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking

Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure

Strong understanding of web technologies, integrations, or system architecture

Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases

Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills ; with a customer-first mindset .

Ability to prioritize user requests effectively and manage user expectations.

Ability to balance attention to detail with expeditious execution in a fast-paced environment working .

Passion for driving exceptional customer experience.

Ability to work through ambiguity and thrive in a rapidly changing business environment.

Strong analytical and problem-solving skills.

High school diploma (or equivalent) required . Secondary degree preferred.

Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL

Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL), FTP

Basic understanding or experience working on Linux environments

General understanding of technologies on Apis webservice: JSON, REST, OAuth,..

Flexibility working some weekends and later hours to help fulfill a 24x7 business

Passion for providing exemplary customer service, strong customer focus

Eager to learn new technologies

Good verbal and written professional communication, fluent in English.

Self-motivated and proactive in performing duties

Attention to detail

Nice to have. Exposure to:

ITIL certification

Microsoft Azure certification

Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP

Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL

Exposure to virtualization and orchestration technologies such as Docker and Kubernetes

Experience with JIRA and Confluence

* This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

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