12 publicaciones de empleo destacadas en solutions architect – contact center (cloud & ai) (¡Están contratando!)

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Informática
- Grado
- APIs
1d
Senior Solutions Architect
NTT Ltd —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Informática
- Grado
- IT
Principal Architect
Vonage —Barcelona, Barcelona provincia
- Teletrabajo
- AWS
- APIs
- Agile
- Seguro de vida
Solicitud rápida
Senior AI Engineer - Agentic Workflows
Zurich Insurance —Barcelona, Barcelona provincia
- Horas extra
- Español
- Azure
- Inglés
Senior AI Agent & Workflow Engineer
Zurich Insurance —Barcelona, Barcelona provincia
- Horas extra
- Español
- Azure
- Inglés
11d
Genesys Cloud Engineer
Globant —Madrid, Madrid provincia
- Inglés
- AWS
- Machine learning
Senior Solution Architect - Genesys
Roche —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Máster
Agentic Program Manager (Customer Journey)
Qlik —Barcelona, Barcelona provincia
- Horas extra
- Microsoft Excel
8d
Enterprise Security Architect - Security Detection and Response
ING Hubs —Madrid, Madrid provincia
- Azure
- Inglés
- Oficina
- Seguro de vida
- Plan de pensiones
Sales Engineer
Zendesk —En remoto
- Jornada completa
- Teletrabajo
- Azure
- Oficina
- AWS
Senior Manager of End Used Experience
Tripledot Studios —Barcelona, Barcelona provincia
- Español
- Inglés
- Oficina
- Teletrabajo opcional
4d
Technical Business Analyst (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- SQL
- AWS
- Plan de pensiones

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Las Rozas de Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 1 día

Cualificaciones

Informática
IVR
Grado
APIs
Cloud
Inteligencia artificial

Descripción completa del empleo

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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