Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well‑being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
You will support the client management team in delivering a high standard of service to large corporate clients and brokers across the international health benefits segment. This role requires you to be fluent in German, as you will regularly support German‑speaking clients and brokers, helping them understand and maximise their solutions.
You’ll work in a fast‑paced and evolving environment where priorities may shift, requiring you to manage multiple requests, provide timely responses, and ensure a consistent client experience across diverse markets.
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Build and maintain strong working relationships with clients and brokers, supporting long‑term engagement and satisfaction
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Resolve moderately complex queries and non‑routine issues, ensuring clear communication and timely outcomes
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Apply a consultative approach to explain products, benefits, and administrative processes in a way that meets client needs
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Support the client management team in identifying opportunities to strengthen service delivery and expand business engagement
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Act as a reliable point of contact, responding to client and broker enquiries within agreed timelines
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Coordinate and facilitate client and broker meetings, including organising WebEx sessions and contributing to presentations where required
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Contribute to reporting, data updates, and administrative processes, ensuring accuracy and visibility of account activity
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Experience in a client‑facing or customer support role
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Fluent German language skills, with the ability to communicate confidently in both written and spoken contexts
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Ability to manage competing priorities and meet deadlines in a fast‑moving environment
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Strong communication skills, with confidence explaining complex information clearly
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A proactive approach to problem solving and taking ownership of outcomes
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Confidence working independently while keeping stakeholders informed
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Familiarity with Microsoft Office tools and working with data or reporting systems
Soft Skills
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Clear and professional communication
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Strong interpersonal skills and collaboration
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Critical thinking and problem solving
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Responsiveness and follow‑through
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Adaptability and learning agility
Technical / Functional Skills
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Knowledge of client service processes and account support
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Ability to interpret and explain product and benefit structures
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Experience using Microsoft Office (Excel, PowerPoint, Word, Outlook)
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Exposure to CRM or reporting tools such as Salesforce
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Knowledge of health insurance products or administrative processes
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Experience working with brokers or within an account management environment
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Experience supporting client meetings or presentations
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Experience creating or maintaining training materials
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Competitive salary and benefits package
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Multicultural and hybrid working environment
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Private Medical Insurance
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Employee Wellbeing Benefits
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Educational Development Program
