3 publicaciones de empleo destacadas de network operations technician en andalucía (¡Están contratando!)

2nd and 3rd Level IT Support Technician
Drees & Sommer SE —Málaga, Málaga provincia
- Media jornada
- Teletrabajo
- Azure
- Inglés
- Sistema operativo Windows
- Programa de recomendación
Flight Test Instrumentation laboratory technician
Airbus Defence and Space SAU —Sevilla, Sevilla provincia
- Jornada completa
- Inglés
Vistronic QUA Manager
Valeo —Martos, Jaén provincia
- Jornada completa

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Drees & Sommer SE —Málaga, Málaga provincia
The position provides advanced technical support to internal users across different countries and global regions, while also contributing to system…
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2nd and 3rd Level IT Support Technician

Drees & Sommer SE -
Málaga, Málaga provincia

Solicitar ahora

Detalles del empleo

Media jornada | Jornada completa

Beneficios

Programa de recomendación

Cualificaciones

Azure
Inglés
Sistema operativo Windows
Soporte informático
Linux

Descripción completa del empleo

Experience Level

Experienced professional

Area

Location

Calle Trinidad Grund 12, 29001 Málaga

Employment Type

Full-time and Part-time

Company

Drees & Sommer Digital Services

Start Date

By arrangement

We are looking for a Level 2 / Level 3IT Support Technician to join our IT team in a fully remote role. The position provides advanced technical support to internal users across different countries and global regions, while also contributing to system administration and network operations to ensure stable and secure IT services.

Due to the international scope of the role, working hours are not fixed and may include evening, night, weekend, or rotating shifts, depending on the regions being supported.

YOUR TASKS

Key Responsibilities

Provide Level 2 and Level 3 IT support to internal users via ticketing systems, email, and remote support tools.
Support users located in multiple countries and time zones.
Diagnose and resolve advanced hardware, software, operating system, and connectivity issues.
Perform system administration tasks, including user environments, servers, and core IT services.
Provide network support, including troubleshooting LAN/WAN, VPN, DNS, DHCP, and connectivity issues.
Document incidents, requests, and resolutions accurately in the IT ticketing tool.
Escalate critical or complex issues to specialized teams or vendors when required.
Support user onboarding and offboarding (accounts, permissions, devices, access).
Follow IT procedures, standards, and security policies.
Contribute to improving support processes, system reliability, and user experience.

Working Model & Schedule

Fully remote position.
Shift-based role with no fixed working hours.
Availability to work evenings, night shifts, weekends, and on-call rotations, depending on business and regional needs.
Shift planning will be organized in advance according to operational requirements.

Technical additions

System Administration (Windows / basic Linux environments)
Active Directory / Azure AD
Network administration fundamentals
VPN, DNS, DHCP, and connectivity troubleshooting
Microsoft 365 administration
Endpoint and system troubleshooting

Ticket handling

SLAs and escalation management
Advanced incident prioritization based on urgency and business impact
Ownership of tickets through full resolution
Root cause analysis and continuous improvement

Knowledge base / documentation

Maintaining and updating FAQs, runbooks, procedures, and standard solutions
Documenting recurring incidents and resolutions
Supporting knowledge sharing within the IT team

YOUR PROFILE

Minimum 5 years of experience in IT Support, Service Desk, Systems Administration, or similar roles.
Proven experience working at Level 2 / Level 3 support.
Strong communication and problem-solving skills.
A HIGH LEVEL OF ENGLISH (C1) IS REQUIERED FOR THIS POSITION.
Willingness and availability to work in a fully remote, shift-based environment with non-fixed schedules, including night shifts.

YOUR ADVANTAGES

To ensure your work-life balance, we offer the option of mobile working

We promote your professional and personal development through individual training and further education at the Drees & Sommer Academy

We support your health with a bonus for sports enthusiasts. We offer the possibility of subscribing to a private health insurance policy

Employees benefit from tax advantages related to their commuting expenses for the office

Fiscal advantages for employees expenses in meal costs during the worktime. Employee referral program with attractive bonus scheme

Supporting career and family by receiving tax benefits for kindergarten expenses

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