Key Responsibilities
-
Execute daily invoicing activities, ensuring accuracy and completion of end-to-end invoicing processes
-
Ensure timely issuance and delivery of invoices to customers
-
Review and maintain accurate pricing, promotions, and customer conditions in the system
-
Coordinate customer digitalization initiatives, including electronic data interchange connections and integrations
-
Investigate and resolve electronic data interchange issues (EDI) in collaboration with internal and external stakeholders
-
Take ownership of invoicing complaints, resolving discrepancies through credit notes or invoice corrections
-
Manage contact with customers, in terms of to answer requests, including invoice copies, delivery documentation, agreements, pricing details and solve every problem regarding invoicing process.
-
Generate monthly customer agreements, including credit notes, free products, and other resolutions
-
Coordinate product returns and quality deviations with warehouse and quality teams, ensuring appropriate follow-up actions
-
Collaborate proactively with all those improvement projects releted to customer experience.
Essential Requirements
-
Degree in Business Administration or a related field
-
Native Spanish and fluent English, with previous customer service experience
-
Experience with SAP, preferably S/4 Hana, and Microsoft Office tools
-
Strong understanding of order to invoice processes and collaboration across Supply Chain, Finance, and Credit teams
-
Customer-focused mindset with strong problem-solving skills, communication abilities, and commitment to continuous improvement
Benefits & Rewards
At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.
Expected Annual Base Salary Range for role: € 30,200 to € 56,000
The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.
In addition to your base salary, you may be eligible for a performance-based bonus depending on certain performance parameters.
The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.
Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.
Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf
Note: Benefits and compensation may vary by country and are subject to local legal requirements, including provisions of collective bargaining agreements where applicable. A full overview of your compensation package, including any relevant collective bargaining agreement details applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.
Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
