20 publicaciones de empleo destacadas de sr technical support engineer en barcelona, ct (¡Están contratando!)

Sr Technical Support Engineer
Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
- Inglés
- Bachillerato
1d
Sr Technical Support Engineer (VTS)
Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
- Inglés
- Bachillerato
1d
Technical Product Development Manager (Medical Devices)
Neuroelectrics —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Doctorado
- Informática
- Máster
Senior QA Automation Engineer | TypeScript, Node.js, WebdriverIO, API Testing
SCI Serviclients —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- APIs
Technical Team Lead, Contract
Xcelirate —Barcelona, Barcelona provincia
- Teletrabajo
- AWS
- JavaScript
- Linux
Solicitud rápida
Associate Data Engineer – Math/ Physics/ Science/Engineering graduates – (Temporary)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Informática
- Inglés
- Máster
Sr. Robotics System Integration & Deployment Engineer, RDPI - Robotics Delivery & Packaging Innovation
Amazon Spain Services, S.L.U. —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- PMP
- Máster
7d
Sr. Windows Platform Engineer
Sanofi —Barcelona, Barcelona provincia
- Azure
- Oracle
- Sistema operativo Windows
Principal Economy Manager
Zynga —Barcelona, Barcelona provincia
- Trabajo híbrido
- Microsoft Word
- Español
- Microsoft Excel
- Seguro de vida
Solicitud rápida
Sr. Customer Success Engineer (French speaking)
Dynatrace —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- DevOps
- Vacaciones pagadas
SENIOR FRONTEND ENGINEER - REACT NATIVE
Macadam —Barcelona, Barcelona provincia
- Trabajo híbrido
- Inglés
- Oficina
Senior Machine Learning Engineer
NDT Global —Barcelona, Barcelona provincia
- Azure
- Doctorado
- Informática
- Seguro dental
- Plan de pensiones
Solicitud rápida
ES Sr Process Engineer Amazon Logistics, Amazon Logistics
Amazon EU SARL (Spain Branch) —Barcelona, Barcelona provincia
- Jornada completa
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
6d
Technical Solutions Engineer
Everseen —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Project management
Business Intelligence Engineer, Ship With Amazon (SWA)
Amazon EU SARL (Spain Branch) —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Oracle
- Java
7d
Technical Leader - PreFab Modular Data Center Systems
Schneider Electric —Sant Boi de Llobregat, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Word
- Microsoft Excel
- Inglés
Senior Product Manager - Payouts (APAC/EMEA)
dLocal —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Máster
Solicitud rápida
Principal Economy Manager
Social Point —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
- Seguro de vida
Senior II Full-Stack Engineer (back-end heavy)
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Java
- APIs
Solicitud rápida
Senior Full-stack Engineer (frontend-heavy)
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Java
- Python
Solicitud rápida

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Sr Technical Support Engineer

Ingram Micro -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 1 día

Cualificaciones

Jira
ITIL Foundation
Azure
Arquitectura del sistema
Microsoft SQL Server
Inglés
Bash
Bachillerato
SQL
PHP
AWS
Respuesta a incidencias
Docker
Zendesk
Confluence
PostgreSQL
REST
Scripting
APIs
Cloud
Linux
JSON
Apache
SaaS
Python
PowerShell
Shell Scripting
MySQL

Descripción completa del empleo

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

We are looking for a Senior Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues, and contributing to continuous product and process improvement. You will be deeply embedded in our product ecosystem, collaborating across engineer ing, product, and customer-facing teams to ensure a top notch customer experience.

Essential Responsibilities Of Your Role:

· Responding to complex inbound Technical service requests over the phone and email per day directly with customers.

· Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.

· Reproduce issues, conduct root cause analysis, and work closely with engineer ing on bug fixes and feature requests

· Create and maintain internal runbooks, FAQs, and technical documentation

· Lead incident response or participate in on-call rotation for critical issues

· Identify support trends and partner with Product & Engineer ing on long-term solutions

· Accurately and efficiently log all issues and status updates in our internal tracking system.

· Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success.

· Supporting multiple cloud and hardware solutions

· Contributing to the development of service desk processes and procedures.

· Interacts closely with various departments and vendors to provide timely resolution on issues.

· Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert, and providing diagnoses and issue resolution on our Platform.

· Triaging to internal and external teams, pushing for resolution within SLO’s by being the Customer advocate with Engineer ing, Development and 3rd party Vendor teams

* Note: This is not a complete list of tasks.

Knowledge, Skills, and/or Abilities You Need To Have:

· 4–7+ years in technical support, solutions engineer ing, or a similar customer-facing technical role

· Deep experience with relevant stack: SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking

· Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure

· Strong understanding of web technologies, integrations, or system architecture

· Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases

· Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills; with a customer-first mindset.

· Ability to prioritize user requests effectively and manage user expectations.

· Ability to balance attention to detail with expeditious execution in a fast-paced environment working.

· Passion for driving exceptional customer experience.

· Ability to work through ambiguity and thrive in a rapidly changing business environment.

· Strong analytical and problem-solving skills.

· High school diploma (or equivalent) required. Secondary degree preferred.

· Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL

· Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL), FTP

· Basic understanding or experience working on Linux environments

· General understanding of technologies on Apis webservice: JSON, REST, OAuth,..

· Flexibility working some weekends and later hours to help fulfill a 24x7 business

· Passion for providing exemplary customer service, strong customer focus

· Eager to learn new technologies

· Good verbal and written professional communication, fluent in English.

· Self-motivated and proactive in performing duties

· Attention to detail

Nice to have. Exposure to:

· ITIL certification

· Microsoft Azure certification

· Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP

· Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL

· Exposure to virtualization and orchestration technologies such as Docker and Kubernetes

· Experience with JIRA and Confluence

* This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

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sr technical support engineer empleos en barcelona, ct

Sr Technical Support Engineer

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Senior QA Automation Engineer | TypeScript, Node.js, WebdriverIO, API Testing

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Sr. Robotics System Integration & Deployment Engineer, RDPI - Robotics Delivery & Packaging Innovation

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Sr. Customer Success Engineer (French speaking)

SENIOR FRONTEND ENGINEER - REACT NATIVE

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ES Sr Process Engineer Amazon Logistics, Amazon Logistics

Technical Solutions Engineer

Business Intelligence Engineer, Ship With Amazon (SWA)

Technical Leader - PreFab Modular Data Center Systems

Senior Product Manager - Payouts (APAC/EMEA)

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Senior Full-stack Engineer (frontend-heavy)

Quiero recibir la alerta de empleo más reciente de sr technical support engineer en barcelona, ct

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