20 publicaciones de empleo destacadas de technical support agent en barcelona, ct (¡Están contratando!)

Technical Support Agent
ALEA —Barcelona, Barcelona provincia
- Festivos
- Trabajo híbrido
- Español
- Inglés
Solicitud rápida
Customer Service Representative (Czech-speaking) - On-site FA02
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Bachillerato
Customer Representative (Hungarian and Romanian speaking) - On site FA02
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Bachillerato
Customer Service, Associate
EF Education First —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
1d
Customer Care Agent (m/f/d) – Dutch Market (Inbound)
Alex & Gross GmbH —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Inglés
Solicitud rápida
Outreach Technician on Antimicoribal Resistance (AMR)
Barcelona Institute for Global Health (ISGlobal) —Barcelona, Barcelona provincia
- Media jornada
- Español
- Inglés
12d
Invitation to apply for a post-doctoral position in Humoral Immunity
Barcelona Institute for Global Health (ISGlobal) —Barcelona, Barcelona provincia
- Español
- Doctorado
- Inglés
Rental Service Agent
Indie Campers —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- CRM software
- Español
- Ventas
Solicitud rápida
9d
Digital Associate Internship
Zurich Insurance —Barcelona, Barcelona provincia
- Media jornada
- Español
- Inglés
- Project management
Customer Success Agent (German Speaker)
EF Education First —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
AI-Driven Autonomy for Ground and Aerial Robotic Systems
Centre Tecnologic de Catalunya —Cerdanyola del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Doctorado
- Inglés
Application Support Engineer
Giesecke+Devrient —Sant Joan Despí, Barcelona provincia
- Jornada completa
- Oracle
- Inglés
- SQL
- Teletrabajo opcional
Senior Software Quality Assurance Specialist (Automation Testing) m/f/d
PPG —Barcelona, Barcelona provincia
- Jornada completa
- Azure
- Informática
- DevOps
Solicitud rápida
CPO & Co-Founder - Proptech
Antai Ventures —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
Product Manager - Agent Experience & Customer Operations
Exoticca —Barcelona, Barcelona provincia
- CRM software
- Ventas
- Servicio al cliente
Solicitud rápida
Line Manager
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Español
- Salesforce
- Inglés
R&D Business Tools Operations Specialist I
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Google Suite
- Inglés
- Grado
9d
AI Specialist
Darwin AI —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Vacaciones pagadas
Solicitud rápida
Business Analyst Intern, Trade-In
Back Market —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- SQL
Customs Compilance & Port Security Coordinator
Noatum HOLDINGS —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Recursos humanos

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Technical Support Agent

ALEA -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Cualificaciones

Jira
Español
Inglés
REST
Portugués
SaaS

Descripción completa del empleo

About the role

The Technical Support Agent will serve as a critical touchpoint for our clients, addressing technical issues, troubleshooting problems, and ensuring a seamless user experience. This role demands a tech-savvy, customer-focused professional who can efficiently communicate across multiple channels, support clients in a multilingual setting, and is motivated to help drive our growth and leadership in the tech support space.

Key Responsibilities

Customer Support

Address client inquiries and technical issues via phone, email, and chat, skype ensuring quick and professional responses.
Guide customers through troubleshooting steps to resolve technical problems.
Follow up with clients to confirm issue resolution and gather feedback on the support experience.

Technical Troubleshooting

Diagnose and resolve software, system, or network-related issues.
Escalate recurring or complex issues to higher-level support or relevant teams.
Perform detailed logging of incidents and resolutions in ticketing systems, managing multiple cases simultaneously.

Collaboration and Knowledge Sharing

Partner with team members to address complex issues and share insights during team meetings.
Create, update, and maintain knowledge base articles, FAQs, and technical guides to support both clients and the internal team.
Stay informed about the latest industry trends, tools, and technologies to ensure top-tier support delivery.

Process Improvement

Provide feedback on recurring issues to help identify areas for product and process improvement.
Suggest and implement ideas to enhance the customer support experience.

Required Qualifications

Experience: Minimum of 2 years in a tech support role, ideally within a tech or SaaS environment.
Technical Knowledge:
- Familiarity with REST APIs and troubleshooting API calls.
- Experience with log review and metrics analysis using tools like Kibana.
- Basic software and technical concepts (engineering degree not required).
Languages: Fluency in English and Spanish is required; Portuguese is a plus.
Skills:
- Proficiency in using ticketing systems (e.g., Jira) or similar platforms.
- Strong verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Advanced problem-solving skills, with a demonstrated ability to manage and prioritize tasks effectively.

What We Offer

A competitive salary package based on your experience.
An impressive benefits package, focused on our culture of integral health that includes medical insurance, gym with personal trainer, sauna and hyperbaric chamber, and fresh fruit every day.
Tax-advantageous wage benefit: Meal card, transport package and other measures such as childcare allowance.
Discount on Veg it (vegan meals) to order your lunch at the office.
Flexible start and finish times.
Reduced working hours in August.
23 holidays plus 3 extra days at disposal
Hybrid Work Model.
English classes
Parking benefit for those who live outside of Barcelona.
And what we are very proud of, you will join a young, motivated and powerful team with a great team culture. As it’s not all work, we maintain the team spirit with team building events, parties and workshops where you can enjoy our achievements. When you leave in the afternoon, you can join our paddle tennis games near the office.

Solicitud rápida

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technical support agent empleos en barcelona, ct

Technical Support Agent

Customer Service Representative (Czech-speaking) - On-site FA02

Customer Representative (Hungarian and Romanian speaking) - On site FA02

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Customer Care Agent (m/f/d) – Dutch Market (Inbound)

Outreach Technician on Antimicoribal Resistance (AMR)

Invitation to apply for a post-doctoral position in Humoral Immunity

Rental Service Agent

Digital Associate Internship

Customer Success Agent (German Speaker)

AI-Driven Autonomy for Ground and Aerial Robotic Systems

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Senior Software Quality Assurance Specialist (Automation Testing) m/f/d

CPO & Co-Founder - Proptech

Product Manager - Agent Experience & Customer Operations

Line Manager

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AI Specialist

Business Analyst Intern, Trade-In

Customs Compilance & Port Security Coordinator

Quiero recibir la alerta de empleo más reciente de technical support agent en barcelona, ct

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