20 publicaciones de empleo destacadas de head of operations en comunidad de madrid (¡Están contratando!)

Head of Assistance Operations
International SOS —Madrid, Madrid provincia
- Español
- Inglés
Head of Fund Operations
Revolut —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Oficina
- Contabilidad
Head of Operations
FeverUp —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Habilidades de análisis
- Seguro dental
- Abono gimnasio
Head of Studies Madrid
What's Up - Living English —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Inglés
- Enseñanza
Solicitud rápida
Head of Workplace
Destinus —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Oficina
Solicitud rápida
Head of Quality & Customer Excellence
Eurovision Services —Madrid, Madrid provincia
- Liderazgo
- Plan de pensiones
Head of Growth Operations
FeverUp —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Máster
- Seguro dental
- Abono gimnasio
Project Manager M/F
Agilité Solutions —Madrid, Madrid provincia
- De 55.000 € a 65.000 € al año
- Jornada completa
- Español
- Oficina
- Máster
- Plan de pensiones
Solicitud rápida
Head of EMEA PMO and Deputy Head of Control Tower-ITSM (#SITP)
BNP Paribas —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Project management
Head of Service
Rondo Energy —Madrid, Madrid provincia
- Servicio al cliente
- Inglés
- Liderazgo
Solicitud rápida
MANAGING DIRECTOR – GLOBAL HEAD OF ORIGINATION, WHOLESALE BANKING CASH MANAGEMENT
SCH Banco Santander, S.A. —Boadilla del Monte, Madrid provincia
- Jornada completa
- Español
- Inglés
- Abono gimnasio
- Seguro de vida
Head of Sales Sustainability | Smart Infrastructure Buildings (m/f/d)
Siemens —Tres Cantos, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
Head of Operational Model Excellence, Credit & Surety (Hybrid; m/f/x/d; 80-100%), Madrid (M, ES)
Swiss Re —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Oficina
- Project management
- Servicios financieros
12d
Head of Real Estate & Capital Advisory
Crandon —Madrid, Madrid provincia
- Inglés
- Oficina
Solicitud rápida
CEO & Sales Operations Intern
The Information Lab Italia Srl —Madrid, Madrid provincia
- Contrato en prácticas
- Habilidades de comunicación
Solicitud rápida
Academic Head
GUS Germany GmbH —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Solicitud rápida
13d
Operations Manager
Munich Re Specialty - Global Markets —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
Lead Strategic projects & Process Improvement manager RSA Operations
Allianz —Madrid, Madrid provincia
- Jornada completa
- Máster
- Machine learning
Head of Downstream Origination Iberia
Statkraft —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
Solicitud rápida
Head of Product - Onsite & Distribution
FeverUp —Madrid, Madrid provincia
- Jornada completa
- Agile
- Liderazgo

Quiero recibir la alerta de empleo más reciente de head of operations en comunidad de madrid

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Head of Assistance Operations

International SOS -
Madrid, Madrid provincia

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Detalles del empleo

Cualificaciones

Español
Inglés

Descripción completa del empleo

About the role

We are looking for an experienced Head of Assistance Operations to join our team in Madrid. The Head of Assistance Operations will be the most senior leader and representative of our operations in the country while ensuring that compliance site-specific requirements are met and local Int.SOS employees voices are heard within the organization.

This is an excellent opportunity for a professional with 10-15 yrs experience in a senior leadership role in Assistance Operations, with previous experience working with budgets in complex matrix environments and highly skilled at developing relationships and securing that company’s values and guidelines are represented and followed.

Key Responsibilities

Provide overall leadership and supervision of the Madrid site and act as the final decision authority at a local level
Ensure that the site has the right policies, procedures and practices, and that these comply with local legislation and with Group policies (being also Responsible for the site’s Business Continuity and Crisis Management Plans)
Ensure that behaviours and ways of working on the Madrid platform consistently reflect Assistance Centre standards, with strong focus on customer experience, service reactivity, teamwork and operational discipline
Organize the operational environment to secure smooth service delivery by planning both Operational and Medical teams
Guarantee that the Madrid Assistance Centre is productive, efficient and cost effective in its operations
Own the departmental performance for the Madrid platform providing timely analysis of agreed KPIs, business trends, project impacts and risks, and suggest corrective or improvement actions when needed
Act as the subject matter expert on the Madrid platform within the region, providing input to regional decision making and explaining local constraints, opportunities and specificities
Provide administrative oversight of the Madrid Assistance Centre along with relevant stakeholders (HR, IT, etc)
Attend and represent the Madrid Assistance Centre in internal and external meetings
Contribute to regional development initiatives and strategic projects within SEAR, maintain constructive engagement with Sales team across the region and align with other Int.SOS business lines acting in the Iberia market.

About you

10 to 15 years of experience in service companies and in environments similar to our business
Strong, demonstrable ability to plan, organize, and lead multidisciplinary operational teams
Proven experience with P&L ownership and financial accountability
Accustomed to working within strict guidelines and procedures, with a strong focus on compliance and risk management
Solid business acumen with the ability to balance operational excellence and strategic objectives
Strong customer‑experience orientation, ensuring service quality and client satisfaction
Ability to effectively navigate complex, matrixed organizations
Excellent influencing, stakeholder management, and communication skills
Strong relationship‑building capabilities and a collaborative team‑player mindset
Mandatory English and Spanish proficiency

Additional information

Start date: as soon as possible
Remote work (1 to 2 days maximum) depending on site conditions

#EUROPE

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head of operations empleos en comunidad de madrid

Head of Assistance Operations

Head of Fund Operations

Head of Operations

Head of Studies Madrid

Head of Workplace

Head of Quality & Customer Excellence

Head of Growth Operations

Project Manager M/F

Head of EMEA PMO and Deputy Head of Control Tower-ITSM (#SITP)

Head of Service

MANAGING DIRECTOR – GLOBAL HEAD OF ORIGINATION, WHOLESALE BANKING CASH MANAGEMENT

Head of Sales Sustainability | Smart Infrastructure Buildings (m/f/d)

Head of Operational Model Excellence, Credit & Surety (Hybrid; m/f/x/d; 80-100%), Madrid (M, ES)

Head of Real Estate & Capital Advisory

CEO & Sales Operations Intern

Academic Head

Operations Manager

Lead Strategic projects & Process Improvement manager RSA Operations

Head of Downstream Origination Iberia

Head of Product - Onsite & Distribution

Quiero recibir la alerta de empleo más reciente de head of operations en comunidad de madrid

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