20 publicaciones de empleo destacadas de customer experience specialist en el prat de llobregat barcelona provincia (¡Están contratando!)

Customer Experience Specialist
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- Microsoft Word
- Microsoft Excel
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Benefits Operations Specialist - EMEA
Remote —Barcelona, Barcelona provincia
- De 35.250 € a 79.300 € al año
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Uriach Italy —Sant Cugat del Vallès, Barcelona provincia
- Microsoft Excel
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Quality Control Specialist for Defence Mapping Solutions
AIRBUS GEOTECH, S.A —Barcelona, Barcelona provincia
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Teleperformance España —Barcelona, Barcelona provincia
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eDreams ODIGEO —Barcelona, Barcelona provincia
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Autodesk —Barcelona, Barcelona provincia
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Senior Strategic Sourcing Specialist – (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Microsoft Powerpoint
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Customer Care Specialist - French and English speaker
Spendesk —Barcelona, Barcelona provincia
- Inglés
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ALPADIA Language Schools SA —Barcelona, Barcelona provincia
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Emburse —Barcelona, Barcelona provincia
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eDreams ODIGEO —Barcelona, Barcelona provincia
- Español
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Customer Experience Specialist

dsm-firmenich -
Barcelona, Barcelona provincia

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Detalles del empleo

Contrato indefinido

Cualificaciones

Microsoft Word
Francés
Microsoft Excel
Microsoft Access
SAP
Sistemas ERP
Inglés
Microsoft Office
Italiano
Negociación

Descripción completa del empleo

Location: Barcelona, Spain

We have a great opportunity within the Perfumery & Beauty Business Units as a Customer Experience Specialist based in Barcelona, Spain.

As a Customer Experience Specialist, you will take full ownership of customer care activities for our strategic Accounts, acting as the single point of contact for all service and supply chain inquiries. You'll be responsible for managing Order-to-Cash processes, maintaining high service levels, and aligning inventory with company targets. By building strong relationships with our commercial partners and stakeholders, you will play a key role in delivering an exceptional customer experience.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc..)
Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
Build an intimate relationship with DSM-Firmenich customers and internal stakeholders
Manage daily escalations and issues
Monitor relevant indicators that measure the level of service and propose related action plans for service improvements.
Proactively seek innovative ways to enhance customer's satisfaction and improve dsm-firmenich operating efficiencies.

We bring

Work in a dynamic and highly rewarding multicultural environment
Attractive compensation package
Possibility to grow within the company
Flexible work-time arrangements

You bring

3-5 years related experience with Planning and/or Customer Care.
Fluent in English and French/Italian (Optional).
Excellent planning, organizational and communication skills.
Strong negotiation and problem solving skills.
Detailed oriented and able to work both independently and within a team environment.
Excellent computer skills in MS office applications (Word, Excel, Access) and the ability to quickly learn new software/ERP packages, knowledge of SAP environment is a plus.
Familiar with working in an industrial (ideally in Flavors & Fragrances) environment.
Team player and network builder

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

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