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Technical support specialist

Atlas Copco Group -
Madrid, Madrid provincia

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Detalles del empleo

Hace 1 día

Beneficios

Seguro de vida
Plan de pensiones

Cualificaciones

Inglés

Descripción completa del empleo

Your role

As Technical support specialist, you will play a vital role in assisting technicians and distributors with troubleshooting, problem-solving, optimizing the use of industrial equipment. You will assist to customers in the field when required. You will conduct trainings for the technicians based on the installed base. You will report to the Operations Manager CSO (Service & Optimization department)

You will:

Provide technical support and problem solving to technicians or other stakeholders. Escalate timely to product company if necessary.
Evaluate warranty cases and high-cost breakdowns and take mitigating actions in collaboration with the service manager.
Assist in troubleshooting to technicians on site via multiple channels.
Escalate reoccurring issues to Product Company for further troubleshooting .
Deliver training to technicians and distributors to ensure skill development and product knowledge.
Support to Indirect Business is part to a comprehensive business strategy and potentially charged to distributor.
Use the Atlas Copco tools for tracking customer requests
Use of TRAX for troubleshooting support
Prevent issues in the field by focusing on training & process improvements.
Built local knowledge and democratize it to prevent issues from occurring. Share best practices with the product company.
Cost to be associated correctly to operations/sales/optimization.

To succeed, you will need

Educational background: mechanical Engineering, Industrial Engineering, or related technical field.
2–3 years in technical support or maintenance of industrial equipments, preferably compressors
We will value strong knowledge of compressor systems and related components.
Ability to read and interpret technical drawings and schematics.
Familiarity with PLCs and basic electrical troubleshooting. Basic understanding of industrial automation and control systems
Excellent communication and problem-solving skills.
Customer-oriented mindset and ability to work under pressure.
Proficiency in English (and local language if applicable).
Willingness to travel for on-site support

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

Pension Plan
Life Insurance
Subsidized Canteen
Flexible Working Hours and Remote Work
Summer Intensive Schedule
Competitive Salary
Flexible Compensation for Health Insurance and Childcare Vouchers
Employee discounts on training and shopping sites
Internal Training Platform
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our customer center in Coslada (Madrid).

Contact information

Company: Atlas Copco Group

Functional area:

Service

Location:

Spain

City:

Madrid

On-site/remote:

Hybrid

Brand:

Atlas Copco

Company Name:

Atlas Copco S.A.E.

Date of Posting:

June 4, 2026

Last day to apply:

June 7, 2026

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