20 publicaciones de empleo destacadas de customer service italian en madrid, md (¡Están contratando!)

Customer Success Manager - Italian Speaker
Planet —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
(Junior) Pre-Sales Specialist (f/m/x) - Italian Market
Otovo —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Bachillerato
- Habilidades de comunicación
Solicitud rápida
Team Manager Customer Success - Spanish Speaker
Workiva —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Ventas
Sales Development Representative (Italian/English Speaker)
Commvault —Madrid, Madrid provincia
- Jornada completa
- Ventas
- Salesforce
- Inglés
Internship - New Account Manager Marketplace
Leroy Merlin España —Alcobendas, Madrid provincia
- De lunes a viernes
- Trabajo híbrido
- Español
- Microsoft Excel
- Ventas
Solicitud rápida
New Business Account Executive (Italian Market)
Revolut —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Ventas
- Inglés
- Oficina
Lead Contract Manager (Spanish & Italian)
HubSpot —Madrid, Madrid provincia
- Teletrabajo
- Español
- Inglés
- Oficina
Solicitud rápida
Customer Service
Straumann Group —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Servicio al cliente
Technical Customer Support Representative (Italian speaker)
Geotab —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Google Suite
- Microsoft Excel
- Servicio al cliente
After-Sales & Service Manager of South EU
GAC Motor Europe B.V. —Madrid, Madrid provincia
- Español
- Inglés
- Negociación
Solicitud rápida
13d
Arlo Europe Customer Order Support Specialist
Verisure Sàrl —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Oracle
Solicitud rápida
1d
FX Forwards Product Sales Executive (Italian Market)
Revolut —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Ventas
- Inglés
- Oficina
OTC Billing Accountant (French / Italian)
Sulzer —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Sistemas ERP
Opportunities in Supply Chain, Logistics Execution – MULTIPLE LANGUAGES
CHEP —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
Accounts Receivable Collections Specialist (French / German Speaker)
Sulzer —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Gestión de conflictos
Growth Account Executive (Italian Market)
Revolut —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Ventas
- Inglés
- Oficina
Vrbo Onboarding Specialist, VR Partner Solutions
Expedia —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Inglés
- Oficina
- Seguro dental
- Vacaciones pagadas
12h
Customer Success Manager
AvePoint —Madrid, Madrid provincia
- Teletrabajo
- Español
- Azure
- Servicio al cliente
Solicitud rápida
6d
BOTTEGA VENETA Client Advisor Madrid Serrano
Bottega Veneta —Madrid, Madrid provincia
- Jornada completa
- Ventas
- Merchandising
- Liderazgo
Assistant Accounts Receivable - Italian
Ria Money Transfer (Dandelion) —Alcobendas, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
Solicitud rápida

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Customer Success Manager - Italian Speaker

Planet -
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Cualificaciones

Francés
Español
Upselling
Inglés
Portugués
Servicios financieros
Italiano

Descripción completa del empleo

remote type

Onsite

locations

Madrid Office - Spain

time type

Full time

posted on

Posted 22 Days Ago

job requisition id

JR11646

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

The primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross-sell opportunities. Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing pro-active outbound communications as well as receiving and managing incoming customer sales requests.

What you will do:

Contract renewals: Coordinate customer contract renewals and negotiation to maximise customer retention.
Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes.
Inbound commercial requests: Cover inbound customer calls and requests for commercial and non-operations purposes. Engage with customers before, during, and after the request is successfully executed for that customer.
Outbound Commercial campaigns: Execute targeted commercial campaigns (e.g., win-back offers, cross-sell, upsell, etc.) via telephone calls or email campaigns and track customer engagement.
Customer relationship management: Take ownership of customer satisfaction within assigned base, covering customer escalations or issues as and when required
Tracking: Record and monitor customer requests diligently in CRM tools to ensure prompt response and resolution.

Who you are:

Experience in Customer Success or Customer Support role, ideally from a Payments or Fintech background. Relevant courses / training desired but not required. Relevant courses / training desired but not required.
Commercially oriented, strong analytical skills and goal-oriented mindset.
Strong communication and interpersonal skills,
Fluent in English and a second language (French, Spanish, Portuguese, Italian preferred), verbal and written.
Ability to manage multiple priorities effectively.
Passion for building strong customer relationships and fostering customer loyalty.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

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Accounts Receivable Collections Specialist (French / German Speaker)

Growth Account Executive (Italian Market)

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Quiero recibir la alerta de empleo más reciente de customer service italian en madrid, md

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