20 publicaciones de empleo destacadas de head of assistance operations en madrid, md (¡Están contratando!)

Head of Assistance Operations
International SOS —Madrid, Madrid provincia
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Booking.com —Madrid, Madrid provincia
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Axon —Madrid, Madrid provincia
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Infront Financial Technology GmbH —Madrid, Madrid provincia
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Deliverect —Madrid, Madrid provincia
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Lead Strategic projects & Process Improvement manager RSA Operations
Allianz —Madrid, Madrid provincia
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The Cigna Group —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- CRM software
- Español
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Director of Sales, Emerging & Scaled (Southern Europe)
Spotify —Madrid, Madrid provincia
- Español
- Ventas
- Inglés
- Teletrabajo opcional
Director, Procurement - Private Equity Performance Improvement
Alvarez & Marsal —Madrid, Madrid provincia
- Español
- Inglés
- Máster
Transaction Liability Underwriting Assistant
CFC —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
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Director, Procurement - Private Equity Performance Improvement
Alvarez and Marsal —Madrid, Madrid provincia
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- Español
- Inglés
- Máster
Residential Concierge
Mandarin Oriental Hotel Group —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Investigación
Residential Concierge
Mandarin Oriental Residence —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Español
- Inglés
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Total Rewards Senior Analyst
The Cigna Group —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
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Allianz —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Grado
EMEA Strategy Consultant - Wolters Kluwer Health
Wolters Kluwer —Salamanca-Madrid, Madrid provincia
- Horas extra
- Microsoft Powerpoint
- Microsoft Word
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Global Team Leader - IVDR
SGS —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
- Investigación
- Oficina
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Financial Reporting Analyst
BNP Paribas —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Microsoft Office
Software Quality Assurance and Testing Engineering Leader
GE Vernova —Madrid, Madrid provincia
- Jornada completa
- Azure
- Informática
- DevOps
Finance ANALYST - Corporate Accounting & Expenses
BNP Paribas —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Oracle
- Sistemas ERP

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Head of Assistance Operations

International SOS -
Madrid, Madrid provincia

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Detalles del empleo

Cualificaciones

Español
Inglés

Descripción completa del empleo

About the role

We are looking for an experienced Head of Assistance Operations to join our team in Madrid. The Head of Assistance Operations will be the most senior leader and representative of our operations in the country while ensuring that compliance site-specific requirements are met and local Int.SOS employees voices are heard within the organization.

This is an excellent opportunity for a professional with 10-15 yrs experience in a senior leadership role in Assistance Operations, with previous experience working with budgets in complex matrix environments and highly skilled at developing relationships and securing that company’s values and guidelines are represented and followed.

Key Responsibilities

Provide overall leadership and supervision of the Madrid site and act as the final decision authority at a local level
Ensure that the site has the right policies, procedures and practices, and that these comply with local legislation and with Group policies (being also Responsible for the site’s Business Continuity and Crisis Management Plans)
Ensure that behaviours and ways of working on the Madrid platform consistently reflect Assistance Centre standards, with strong focus on customer experience, service reactivity, teamwork and operational discipline
Organize the operational environment to secure smooth service delivery by planning both Operational and Medical teams
Guarantee that the Madrid Assistance Centre is productive, efficient and cost effective in its operations
Own the departmental performance for the Madrid platform providing timely analysis of agreed KPIs, business trends, project impacts and risks, and suggest corrective or improvement actions when needed
Act as the subject matter expert on the Madrid platform within the region, providing input to regional decision making and explaining local constraints, opportunities and specificities
Provide administrative oversight of the Madrid Assistance Centre along with relevant stakeholders (HR, IT, etc)
Attend and represent the Madrid Assistance Centre in internal and external meetings
Contribute to regional development initiatives and strategic projects within SEAR, maintain constructive engagement with Sales team across the region and align with other Int.SOS business lines acting in the Iberia market.

About you

10 to 15 years of experience in service companies and in environments similar to our business
Strong, demonstrable ability to plan, organize, and lead multidisciplinary operational teams
Proven experience with P&L ownership and financial accountability
Accustomed to working within strict guidelines and procedures, with a strong focus on compliance and risk management
Solid business acumen with the ability to balance operational excellence and strategic objectives
Strong customer‑experience orientation, ensuring service quality and client satisfaction
Ability to effectively navigate complex, matrixed organizations
Excellent influencing, stakeholder management, and communication skills
Strong relationship‑building capabilities and a collaborative team‑player mindset
Mandatory English and Spanish proficiency

Additional information

Start date: as soon as possible
Remote work (1 to 2 days maximum) depending on site conditions
Gross annual salary : from 70-95K€ (depending on experience) + 2 months of annual bonus

#EUROPE

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Quiero recibir la alerta de empleo más reciente de head of assistance operations en madrid, md

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