20 publicaciones de empleo destacadas de technical support analyst en madrid, md (¡Están contratando!)

BMC Helix Support / Technical Support Analyst (Remote)
Müller`s Solutions —Madrid, Madrid provincia
- Trabajo híbrido
- Informática
- Habilidades de análisis
- Grado
Solicitud rápida
Powercenter Data Support Analyst
Cognizant —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Oracle
- Inglés
6d
Technical Analyst
Accenture —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
Client Operations Analyst
Agentero —Madrid, Madrid provincia
- De 40.000 € a 50.000 € al año
- De lunes a viernes
- Teletrabajo
- CRM software
- Español
- Informática
Solicitud rápida
1d
Application Support Analyst - 26194
Enverus —Madrid, Madrid provincia
- CRM software
- Salesforce
- Inglés
Product Support Specialist (L3 Analyst)
Board International —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Investigación
Solicitud rápida
Cloud Support Analyst
Accenture —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Oficina
- AWS
Jr. Business Analyst
Align Technology —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- SQL
Solicitud rápida
Junior/mid Security Analyst - 24/7
ING Hubs —Madrid, Madrid provincia
- Inglés
- Oficina
- Sistema operativo Windows
- Seguro de vida
- Plan de pensiones
Infrastructure Analyst
Grupo AltamarCAM —Madrid, Madrid provincia
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Security Analyst
Gelato —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Oficina
Solicitud rápida
Performance & Metrics Analyst
Vestas —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Habilidades de análisis
IT Support Analyst
Cencora —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
PMO Analyst - Space Sector
Indra —Madrid, Madrid provincia
- Inglés
- Project management
13d
Business Data Analyst
ING Bank —Madrid, Madrid provincia
- Microsoft Powerpoint
- Microsoft Excel
- Informática
- Flexibilidad horaria
- Seguro de vida
Analyst Digital Operations Center (d/f/m)
TK ELEVATOR IBERICA HOLDING, SL UNIPERSONAL —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
- Microsoft Office
- Máster
- Parking gratuito
Operational Resilience Analyst (Hybrid setup), Madrid (M, ES)
Swiss Re —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Risk & Compliance-Risk Data Analyst-Madrid
Alibaba —Madrid, Madrid provincia
- Informática
- SQL
- Grado
Forescasting Analyst
ENGIE —Madrid, Madrid provincia
- Doctorado
- Inglés
- Máster
BUSINESS STRATEGY ANALYST IBERIA & LATAM
AEG Power Solutions —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Investigación
- Habilidades de comunicación
Solicitud rápida

Quiero recibir la alerta de empleo más reciente de technical support analyst en madrid, md

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BMC Helix Support / Technical Support Analyst (Remote)

Müller`s Solutions
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Cualificaciones

Informática
Gestión de servicios de IT
Habilidades de análisis
Grado
IT

Descripción completa del empleo

Müller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software. This position requires a proactive approach in providing solutions while ensuring a high level of customer satisfaction.

Key Responsibilities:

Provide efficient first-level technical assistance to clients using BMC Helix, addressing and resolving inquiries promptly.
Troubleshoot issues related to BMC Helix, including installation, configuration, and operational challenges.
Guide clients through the implementation process, ensuring effective usage of the BMC Helix platform.
Document technical problems and solutions systematically to build a robust knowledge base for future reference.
Collaborate with product teams to communicate customer feedback and assist in routine software updates.
Participate in training sessions and webinars to educate users on best practices within the BMC Helix environment.
Contribute to process improvement initiatives that enhance customer support experiences.

Requirements

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related discipline.
Minimum of 2 years of technical support experience, ideally within a software or IT service environment.
In-depth knowledge of BMC Helix and experience with ticketing systems.
Strong analytical and troubleshooting skills, with attention to detail.
Excellent verbal and written communication abilities to convey complex information clearly.
Ability to work independently in a remote setup while managing efficiency and productivity.
Customer-oriented mindset with a dedication to exceeding client expectations.

Preferred Qualifications:

Experience in ITIL frameworks or IT service management processes.
Familiarity with other IT service management tools and methodologies.
Prior experience in a remote technical support role.
Relevant certifications in BMC Helix or IT support services are a plus.
Capability to prioritize tasks effectively and work under minimal supervision.

Solicitud rápida

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technical support analyst empleos en madrid, md

BMC Helix Support / Technical Support Analyst (Remote)

Powercenter Data Support Analyst

Technical Analyst

Client Operations Analyst

Application Support Analyst - 26194

Product Support Specialist (L3 Analyst)

Cloud Support Analyst

Jr. Business Analyst

Junior/mid Security Analyst - 24/7

Infrastructure Analyst

Security Analyst

Performance & Metrics Analyst

IT Support Analyst

PMO Analyst - Space Sector

Business Data Analyst

Analyst Digital Operations Center (d/f/m)

Operational Resilience Analyst (Hybrid setup), Madrid (M, ES)

Risk & Compliance-Risk Data Analyst-Madrid

Forescasting Analyst

BUSINESS STRATEGY ANALYST IBERIA & LATAM

Quiero recibir la alerta de empleo más reciente de technical support analyst en madrid, md

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