20 publicaciones de empleo destacadas de the mail company en madrid, md (¡Están contratando!)

Customer Experience Specialist Iberia
Molnlycke Health Care —Madrid, Madrid provincia
- Ventas
- Servicio al cliente
- Inglés
Solicitud rápida
Customer Support Agent - Portuguese Market, 12 months fixed contract (all genders)
Urban Sports Club —Madrid, Madrid provincia
- Inglés
- Oficina
Solicitud rápida
4d
Site Assistant & Administration
FMC Agricultural Solutions, S.A.U. - Spain —Madrid, Madrid provincia
- Jornada completa
- Microsoft Word
- Español
- Microsoft Excel
Solicitud rápida
9d
Workplace Services Assistant
JLL —Madrid, Madrid provincia
- Oficina
11d
Secretary / Receptionist
Sonae Sierra —Madrid, Madrid provincia
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Administrative Assistant - 12 month temporary contract
Intuitive Surgical —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Bachillerato
Medical Information Specialist - (Spanish & English Speaking) US hours
EVERSANA —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Microsoft Word
- Español
- Microsoft Excel
Solicitud rápida
Regional People Operations Specialist (Temporary contract)
OneTrust —Madrid, Madrid provincia
Solicitud rápida
2d
Digital Marketing Specialist (Maternity cover)
Hydrafacial —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Ventas
- Servicio al cliente
- Inglés
Solicitud rápida
Digital Distribution Executive
Diageo —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Ventas
Marketing and PR intern
Disney —Madrid, Madrid provincia
- Microsoft Powerpoint
- Microsoft Word
- Español
2d
EMEA Sales Support Coordinator
Johnson Controls —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Microsoft Excel
- Ventas
1d
Product Owner, Services
Univeris —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
MEP Project Manager- Pharma/ Life Science Construction Projects
Turner & Townsend —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Microsoft Office
Solicitud rápida
Senior Site Contract Associate - IQVIA Biotech
IQVIA —Madrid, Madrid provincia
- Jornada completa
- Investigación
- Microsoft Office
- Grado
Junior Enduser Onboarding Specialist / Temporary mission
Mangopay —Madrid, Madrid provincia
- Español
- Inglés
- Oficina
Solicitud rápida
IT Application & Integration Specialist
Atradius —Madrid, Madrid provincia
- Horas extra
- Español
- Azure
- DevOps
- Plan de pensiones
7d
Clean Utilities - Pharma/Life Sciences Construction Projects
Turner & Townsend —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Construcción
Solicitud rápida
Director, ETF Senior Sales LatAM & US Offshore
Invesco —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
- Seguro de vida
- Plan de pensiones
Director, Cost Management - Data Centres
Turner & Townsend —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Microsoft Office
Solicitud rápida

Quiero recibir la alerta de empleo más reciente de the mail company en madrid, md

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Customer Experience Specialist Iberia

Molnlycke Health Care -
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Cualificaciones

Ventas
Servicio al cliente
Inglés
Microsoft Office
Grado

Descripción completa del empleo

Take Your Next Step with Mölnlycke

At Mölnlycke, we are dedicated to making a difference in healthcare by equipping medical professionals with solutions that improve patient outcomes. If you are looking for an opportunity to contribute to a dynamic and growing organization with a strong focus on digitalization, customer centricity, and sustainability, we invite you to join us as a :

Customer Experience Specialist for our Customer Experience department based in Madrid !

As a Customer Specialist Experience, you will be responsible for the following tasks :

Contribute to the Customer Experience Team to deliver a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation:

Manage Mölnlycke customer experience for the assigned group of customers, territory or channel, ensuring follow-up of enquiries and post sales
Provide a proactive and personalised customer relationship for the company’s offerings and services.
Drive issue resolution through internal and external stakeholder coordination
Support customer feedback loop into the organization.

Handle the order to invoice activities to provide the best customer experience

Key Accountabilities

Take ownership of the Order to Invoice processes to ensure compliance and sustainability
Actively listen to customers’ needs and proactively promote existing offers and services
Collect customer insights to develop product and service offering
Engage proactively with local sales and support functions as well as other internal/external organisations in order to secure that appropriate support is given to achieve customer satisfaction
Maintain a consistent and positive Customer Experience image when interacting with customers
Be the first and main contact person for all customer interactions (phone calls, e-mails…) ensuring professional and seamless communication
Handle customer demand: receive and process orders, inquiries according to Molnlycke quality system procedures and guidelines. Track and trace customers deliveries from order registration to delivery
Manage service deviations: receive and process delivery and invoicing complaints. Convert customer pain points into best-in-class Customer experience
Follow logistic issues and supply coordination
Key Performance Indicators: contribute actively to improvement and corrective actions
Coordinate activities with QA and logistics department in organizing returns with the customer in case product quality issue
Train team members or new hires

Qualification, experience and soft-skills

- Preferably bachelor's degree and/or Customer Service experience in an international commercial environment.
- Experience with customer interactions (phone and e-mails), in-house sales welcome
- Knowledge and understanding of order-to-invoice processes
- Digitally savvy
- Computer skills: Microsoft suite/ERP SAP
- B2 level in English
- Curious, engaged, passionate, strong team spirit, oriented results and satisfaction clients.

Finally, you live in the area and ideally in Madrid.

If you recognise yourself in this profile, don't wait any longer to apply!

Inclusion and diversity

We strive to have a diverse mix of people from different cultures, ages, geographies and genders, in order to reflect the world in which we operate and facilitate innovative thinking throughout the company.

About Mölnlycke

Mölnlycke is a global leader in innovative medical solutions for wound care, surgical safety and efficiency, and pressure ulcer prevention. We design and supply medical solutions to improve healthcare performance, both in hospitals and at home.

Our business is organised into four areas: wound care, operating theatre solutions, gloves and antiseptics, where customer focus, sustainability and digitalisation are at the heart of everything we do. Mölnlycke employs approximately 8,400 people. The company is headquartered in Gothenburg, Sweden, and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB, a committed owner of high-quality global companies founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com and www.molnlycke.com/careers.

Solicitud rápida

Refina tu búsqueda

the mail company empleos en madrid, md

Customer Experience Specialist Iberia

Customer Support Agent - Portuguese Market, 12 months fixed contract (all genders)

Site Assistant & Administration

Workplace Services Assistant

Secretary / Receptionist

Administrative Assistant - 12 month temporary contract

Medical Information Specialist - (Spanish & English Speaking) US hours

Regional People Operations Specialist (Temporary contract)

Digital Marketing Specialist (Maternity cover)

Digital Distribution Executive

Marketing and PR intern

EMEA Sales Support Coordinator

Product Owner, Services

MEP Project Manager- Pharma/ Life Science Construction Projects

Senior Site Contract Associate - IQVIA Biotech

Junior Enduser Onboarding Specialist / Temporary mission

IT Application & Integration Specialist

Clean Utilities - Pharma/Life Sciences Construction Projects

Director, ETF Senior Sales LatAM & US Offshore

Director, Cost Management - Data Centres

Quiero recibir la alerta de empleo más reciente de the mail company en madrid, md

Related Searches

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión