20 publicaciones de empleo destacadas de customer support coordinator en madrid madrid provincia (¡Están contratando!)

IE Campus Life Coordinator
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- Disponibilidad fin de semana
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Swiss Re —Madrid, Madrid provincia
- De 27.000 € a 45.000 € al año
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Hudson Global Scholars —Madrid, Madrid provincia
- Teletrabajo
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Straumann Group —Madrid, Madrid provincia
- Microsoft Excel
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International Marketing Coordinator – Bilingual German/Spanish – Madrid - Hybrid
THE MARKETING HUB SL —Madrid, Madrid provincia
- De 27.000 € a 30.000 € al año
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Kenes Group —Madrid, Madrid provincia
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IE University —Madrid, Madrid provincia
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Audemars Piguet —Madrid, Madrid provincia
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IQVIA —Madrid, Madrid provincia
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Program Coordinator, Undergraduate Programs – Business School
IE University —Madrid, Madrid provincia
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Legends Global (Europe) —Madrid, Madrid provincia
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- Teletrabajo opcional
- Plan de pensiones

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IE Campus Life Coordinator

IE University -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

CRM software
Español
Microsoft Excel
Servicio al cliente
Coordinación de proyectos
Inglés
Habilidades de presentación

Descripción completa del empleo

Overview:

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Student Experience is looking for an IE Campus Life Coordinator to join its team!

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

Cultivate the humanistic approach.
Empower your entrepreneurial spirit
Cherish the diversity of people, mind, and experience
Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - IE Tower.

Responsibilities:

Your role as a IE Campus Life Coordinator will involve:

Campus Life Operations and Engagement:

Reporting to the Executive Director of Campus Life (and thereby the Vice Rector for Education & Student Experience)
Manage the Undergraduate Professional Clubs and Tech & Innovation Clubs. These 2 categories comprise of about 40 student club boards. This will involve meeting with the respective board members, often on a weekly basis, to review their workshops, programs, and community-building initiatives.
Validate, plan, coordinate, and implement club initiatives aimed at increasing student integration, university prestige, and academic learning experiences beyond the classroom.
Collaborate with the broader Campus Life team to continuously evaluate and improve the Student Journey by identifying key engagement touchpoints and opportunities for targeted support.
Provide outstanding customer service to students and internal institutional teams.
Liaise effectively with contractors and external stakeholders to ensure high-quality service delivery.
Act as one of the key Campus Life representatives at the IE Tower, contributing to daily operations and student engagement initiatives on campus.
Design and facilitate student club focus groups & feedback collection initiatives to assess student needs and improve programming.
Proactively identify and resolve issues or inefficiencies in student-facing services and operations, especially with respect to your club categories.
Manage all international trips for delegations of IE students representing the Debate Club abroad in competitions around the world
Maintain comprehensive working knowledge of Campus Life policies, procedures, and engagement opportunities.
Offer occasional weekend and outside standard working hours availability for key campus-wide events and community activities. These will include your flagship events like IE Model United Nations Conference and the TechIE conference, which happen on an annual basis.
Serve as a liaison to management regarding concerns related to Campus Life services, communications, or student engagement trends.

Data Tracking, Reporting, and Assessment:

Track and analyze student participation and engagement metrics across Campus Life initiatives, events, clubs, workshops, and programs.
Develop and maintain dashboards, reports, and engagement summaries to support strategic decision making and resource allocation, especially for the Professional category.
Monitor key performance indicators (KPIs) related to student engagement, event attendance, retention, satisfaction, and sense of belonging.
Support data collection and reporting processes using institutional systems such as Dynamics and other reporting platforms.
Maintain accurate records and databases related to student participation, budgets, engagement initiatives, and program outcomes.
Generate regular analytical reports and presentations for leadership regarding engagement trends, program effectiveness, and operational insights.
Assist in budget tracking and financial reporting for Campus Life initiatives and Club allocations.
Collaborate cross-functionally with institutional teams to align engagement metrics with broader university objectives and student success indicators.
Use qualitative and quantitative feedback to recommend improvements, optimize programming, and identify emerging student needs.
Contribute to the development of assessment frameworks and post-event evaluation processes to measure impact and ROI of Campus Life initiatives.

Qualifications:

To thrive in this role, you should possess the following qualifications:

Proficiency in English and Spanish.
Strong analytical mindset with interest or experience in data tracking, reporting, metrics, or assessment.
Excellent customer service skills with proven ability to develop and maintain strong working relationships.
Highly organized and detail oriented, with strong project coordination skills.
Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
Team player who enjoys working in a collaborative and multicultural environment.
Experience working with diverse international communities and cultures.
Strong communication and presentation skills.
Proficiency in Microsoft Excel and reporting tools; experience with dashboards, CRM systems, or data visualization tools is a plus.
Motivation to engage regularly with university staff and students.
Ability to work occasional weekends and maintain schedule flexibility when needed.

Unleash your full potential and make an impact. The next move is yours!

If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.

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