20 publicaciones de empleo destacadas de customer service english en san juan de mozarrifar, ar (¡Están contratando!)

Customer Service Specialist (63)
Dana Incorporated —Zaragoza, Zaragoza provincia
- 35.540 € al año
- Microsoft Word
- Español
- Microsoft Excel
Data Center Security Specialist, DC Security team
Amazon Data Services Spain, S.L. —Zaragoza, Zaragoza provincia
- Jornada completa
- Español
- Inglés
- Microsoft Office
Data Center Security Manager, DC Security team
Amazon Data Services Spain, S.L. —Zaragoza, Zaragoza provincia
- Jornada completa
- Teletrabajo
- Microsoft Powerpoint
- Microsoft Word
- Español
Solutions Dsgn & Impl Spec (Flexible location in Europe)
UPS —San Juan de Mozarrifar, Zaragoza provincia
- Jornada completa
- Teletrabajo
- Inglés
- Microsoft Office
- Habilidades de análisis
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- Jornada completa
- Microsoft Word
- Microsoft Excel
- Inglés
Client Management Intern STP26
Schneider Electric —Zaragoza, Zaragoza provincia
- De lunes a viernes
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Eaton —Zaragoza, Zaragoza provincia
- Español
- Inglés
- Microsoft Office
Cluster Operations Manager, Data Center Operations (DCO)
Amazon Data Services Spain, S.L. —Zaragoza, Zaragoza provincia
- Jornada completa
- Español
- Sin necesidad de experiencia
- Inglés
14d
Health and Safety Engineer, Data Center Health and Safety
Amazon Data Services Spain, S.L. —Zaragoza, Zaragoza provincia
- Jornada completa
- Español
- Inglés
- Máster
EHS Specialist
GE Vernova —Zaragoza, Zaragoza provincia
- Jornada completa
- Español
- Inglés
- Microsoft Office
Sales Representative, Automation & Air Treatment, Iberia and France
The Lincoln Electric Company —El Burgo de Ebro, Zaragoza provincia
- Español
- Salesforce
- Inglés
SENIOR AREA SALES MANAGER TEXTIL&FABRICS DIVISION
Talent Services —Zaragoza, Zaragoza provincia
- Jornada completa
- Español
- Ventas
- Marketing
Solicitud rápida
Accountant Account Receivables (mid-level or experienced)
Adler Pelzer Group —Zaragoza, Zaragoza provincia
- Español
- Inglés
- Oficina
Solicitud rápida
13d
Field Service Technician
Asea Brown Boveri S.A. —Zaragoza, Zaragoza provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Microsoft Office
- Teletrabajo opcional
Solicitud rápida
8d
IT Support Engineer
Amazon Spain Fulfillment, S.L.U. —Zaragoza, Zaragoza provincia
- Jornada completa
- Español
- Informática
- Inglés
13d
Jr Accountant - Accounts Receivables
Adler Pelzer Group —Zaragoza, Zaragoza provincia
- Oficina
- Contabilidad
- Contabilidad
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Engineering Operations Technician/Técnico de Operaciones de Ingeniería, Data Center Engineering Operations
Amazon Data Services Spain, S.L. —Zaragoza, Zaragoza provincia
- Disponibilidad fin de semana
- Inglés
- Bachillerato
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Technical Account Manager
Netskope —Zaragoza, Zaragoza provincia
- Teletrabajo
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- Ventas
- Inglés
DATA SCIENTIST
Reverse —Zaragoza, Zaragoza provincia
- Trabajo híbrido
- Azure
- Informática
- Inglés
1d
Operations Manager, Data Center Operations
Amazon Data Services Spain, S.L. —Zaragoza, Zaragoza provincia
- Jornada completa
- Inglés

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Customer Service Specialist (63)

Dana Incorporated -
Zaragoza, Zaragoza provincia

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Detalles del empleo

35.540 € al año

Cualificaciones

Microsoft Word
Francés
Español
Microsoft Excel
EDI
Servicio al cliente
SAP
Gestión en la cadena de suministro
Sistemas ERP
Inglés
Microsoft Office
Máster
Gestión de conflictos
Captura de datos
Manufactura
SAP ERP
Italiano

Descripción completa del empleo

Zaragoza, Z, ES, 50080

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Requisition: 65271

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

PURPOSE

The EU Customer Support Staff role is responsible for exceeding customer expectations by promptly responding to incoming inquiries, proactively analyzing customer needs, and performing investigations to determine root causes and drive process improvements.

PRIMARY DUTIES AND RESPONSIBILITIES

Answers incoming customer calls/chat/emails.
Enters orders into ERP system.
Drives the use of Dana order management platforms by recommending the most appropriate solution for order placement and product availability checks.
Reviews and resolves blocked orders.
Responds to price, availability, and inquiries.
Handles delivery-related improvements and expedite requests.
Coordinates open orders and back-order follow-up by maintaining backlog accuracy through regular review and clean-up of obsolete or non-relevant orders.
Ensures delivery dates are realistic based on customer requirements and potential logistical or financial constraints.
Manages past-due customer communication.
Handles EDI/Teccom processes.
Provides EDI/Teccom/Weco support and resolves reject errors.
Resolves ASN issues.
Coordinates shortage, overage, damage claims and returns.
Works with sales, accounting, and product management to resolve debits, credits, and warranty-related issues.
Schedules and executes shipments in cooperation with logistics, customers, and forwarders.
Handles invoicing and shipping documents.
Handles shipment tracking.
Handles document requests and export documentation.
Maintains master data.
Executes dunning activities for accounts receivable.
Participates in occasional projects as needed and supports ASMs with price lists and statistics.
Drives process improvement by working in cross-functional teams.
Escalates unresolved issues to the appropriate level and identifies opportunities for improvement.
Assists with daily case volume as needed.
Performs all other duties as assigned or as needed.

EDUCATION AND QUALIFICATIONS

Relevant education in Business Administration, International Trade or similar
3+ years of customer service experience in a manufacturing/distribution environment in lieu of relevant education

Fluent in (speaking and writing):
Mandatory: English
Mandatory: French
Mandatory: Spanish
Preferable: Italian

SKILLS AND COMPETENCIES

Demonstrated collaboration and problem-solving ability.
Ability to work effectively both independently and as part of a team.
Adaptability and cultural awareness.
Good interpersonal skills
Ability to absorb new information in a fast-paced environment.
Basic understanding of the supply chain in a manufacturing/distribution environment
Effective oral and written communication skills.
Organized and able to shift priorities based on business needs.
Fast & accurate data entry skills.
Good telephone and conflict resolution skills.
Ability to multi-task.
Continuous improvement mindset

TECHNICAL SKILLS

Advanced proficiency in Microsoft Office applications (Word, Excel)
Experience with SAP or similar ERP systems is a plus

Gross annual salary: 35.540€

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.

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Our Values
Value Others
Inspire Innovation
Grow Responsibly
Win Together
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