Director of Rooms (Pre-Opening Luxury Hotel | Seville)
We are seeking an exceptional Director of Rooms to lead the entire Rooms Division of a landmark luxury hotel opening in Seville, part of the The Luxury Collection portfolio.
This is a pre-opening leadership role with full responsibility for shaping the guest journey across Front Office, Housekeeping, Guest Experience, Concierge, and Butler services (where applicable). You will not be inheriting an operation—you will be designing it, structuring it, and bringing it to life.
We are looking for a leader who understands that in luxury hospitality, Rooms is not an operational function—it is the core of the guest experience.
The Role
You will define and lead the full Rooms Division strategy, ensuring flawless execution of service standards from arrival to departure.
Working closely with the General Manager and the wider leadership team, you will build the operating model, recruit and develop teams, establish SOPs, and ensure the hotel delivers a consistently exceptional and highly personalised guest experience.
This role requires both strategic oversight and strong operational presence—someone who is as comfortable designing service standards as they are walking the floor during peak occupancy.
What We Are Looking For
Proven experience as Director of Rooms, Director of Operations, or senior Rooms Division leadership in luxury or upper-upscale hotels
Strong background in pre-opening or major repositioning projects *
Deep expertise across Front Office and Housekeeping operations, with exposure to luxury guest service standards
Strong leadership capability in building and developing high-performing teams
Solid understanding of service design, SOP creation, and operational excellence frameworks
Strong commercial awareness and understanding of the impact of Rooms on overall hotel performance
High emotional intelligence and a guest-centric mindset with uncompromising attention to detail
Why This Role
Because you will be shaping the first impression, the last memory, and everything in between. In luxury hospitality, Rooms is where reputation is made—or lost.
This is a rare opportunity to build a Rooms Division from the ground up in one of Europe’s most culturally rich cities, within a globally recognized luxury brand.
If you are a leader who believes that operational excellence is a discipline and guest experience is a craft, this is your project.
