2 publicaciones de empleo destacadas de customer service coordinator en vitoria gasteiz álava provincia (¡Están contratando!)

Customer Service Coordinator - Temporal
PepsiCo —Vitoria-Gasteiz, Álava provincia
- Español
- Microsoft Excel
- Servicio al cliente
6d
SERVICE OPERATIONS COORDINATOR
AEG Power Solutions —Vitoria-Gasteiz, Álava provincia
- Jornada completa
- CRM software
- Salesforce
- Inglés
Solicitud rápida

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Customer Service Coordinator - Temporal

PepsiCo -
Vitoria-Gasteiz, Álava provincia

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Detalles del empleo

Contrato temporal
Hace 6 días

Cualificaciones

Español
Microsoft Excel
Servicio al cliente
Inglés

Descripción completa del empleo

Overview:

The role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs.

Responsibilities:

Order Management & Order Fulfilment:

Perform order check and validation. Handle failed deliveries
Capture Order (excl. order validation) – Receive standard order details from sales/customer and capture order in the system (standard and promotion orders including samples/ donations)
Change Order – Receive order change request from Sales/customers and update the same in the system
Cancel Order – Receive order cancel request and update the same in the system
Create and maintain logistics code and physical logistics characteristics
Share internal logistics sheet per customer and SKU
Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
Perform stock check and confirm quantities with SP – Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on Logistics characteristics
Create delivery in the system – Create final delivery details and confirm in the system
Close unconfirmed orders – Identify undelivered orders and items; Cancel and close the undelivered orders
Optimize and create filler orders - Agreeing with customer if extra order can be created
Handle Block orders: gather information and resolve isue
Manager return of empties
Reporting => Generate/create/send report

Manage returns/refusals:

Manage returns/refusals (Receive information about refusal order Initiate process for legal procedure, if required)

Other activities:

Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements
Coordination between call center and departments (in person, by phone, zoom meetings, email)

Qualifications:

Profieciency in Spanish (native) & English proficiency (B1 level or higher) is required.
Previous exposure to similar role is a plus

Abilities:

Excellent analytical skills and numerical abilities;
Great communication and interpersonal skills;
Strong Excel & Office package knowledge mandatory;
Able to handle multiple projects within tight deadlines;
Results oriented;

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Customer Service Coordinator - Temporal

SERVICE OPERATIONS COORDINATOR

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