20 publicaciones de empleo destacadas en brinks, incorporated (¡Están contratando!)

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- Inglés
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IE University —Madrid, Madrid provincia
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TUMO Bilbao-Bizkaia —Bilbao, Vizcaya provincia
- Inglés
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- Grado
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Hubbell Incorporated —Bilbao, Vizcaya provincia
- Informática
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BAS Group —Madrid, Madrid provincia
- Jornada completa
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- Media jornada
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Finance Director, International
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- Grado
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HR Manager
Stephenson Harwood LLC —Madrid, Madrid provincia
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Kinetico —Barcelona, Barcelona provincia
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KYC Delivery & Client Engagement Manager
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Commercial Trainee- 12 months traineeship
Kellanova —Pozuelo de Alarcón, Madrid provincia
- Media jornada
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Workshop Leader | Music
TUMO Bilbao-Bizkaia —Bilbao, Vizcaya provincia
- Inglés
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Hitachi —Madrid, Madrid provincia
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- Trabajo híbrido
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Technical Specialist in the Netherlands
BAS Group —Madrid, Madrid provincia
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ICON Plc —Barcelona, Barcelona provincia
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11d

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Representative Customer Service (hybrid work schedule)

DRiV Incorporated -
Coslada, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa | Contrato temporal
Hasta 30.000 € al año
Hace 2 días

Cualificaciones

Español
Servicio al cliente
SAP
Inglés
Microsoft Office
Máster
Requisitos comerciales
Italiano

Descripción completa del empleo

TEMPORARY ROLE (CONTRACT FOR 8 MONTHS)

Role purpose:

To provide exceptional customer service and quality sales support to the Italy & Spain customer base and all wider business functions, supporting the CS Team Leader in the efficient management of all daily operations within the Customer Services department.

Key role overview

End-to-end management of the entire order to shipment process, including customer order and delivery follow-up and all relevant administration
Engage with customers to provide a positive, quality Customer experience in all circumstances
Closely collaborate with Sales department and across all business functions both locally and centrally
Promote a high level of customer satisfaction and quality of service
Provide quality and proactive support to both internal and external customers

Day to day CS responsibilities:

End-to-end management of the OTS (order to shipment) process
Daily contact/liaison with customers and sales team
Daily contact/liaison with traffic department and carriers, closely following up issues affecting customer delivery
Ensure daily consistent availability on interactive Teams telephony system
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team
Provide customer and internal reports as and when required (mainly through PBI)
Update and maintain all customer records in conjunction with Master Data
Promote & follow-up electronic ordering (Teccom/AI)
Support in processing customer invoicing & resolution of queries as appropriate
Review and update packing/shipping instructions
Maximize shipments and improve availability where possible
Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to Team Leader where necessary)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit department and all other departments
Meet forecast pressure
Initial point of contact for all first-level customer complaints and queries
Follow all procedures according to corporate guidelines (in a timely manner)
Provide documents whenever necessary/as required for audit purposes

JOB REQUIREMENTS & SKILLS:

High level of written and spoken Spanish (mandatory), Italian (mandatory) and English (highly desirable)
Previous experience in a customer service/admin environment (essential)
Good working knowledge of MS Office (essential)
SAP knowledge and experience (highly desirable)
Automotive industry experience would be advantageous
Adequate technical/mechanical knowledge (plus)
Genuine passion for Customer Service
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
The ability to be able to liaise confidently with customers and internal stakeholders

Job Types: Full-time, Temporary
Contract length: 8 months

Pay: Up to 30,000.00€ per year

Work Location: Hybrid remote in 28821 Coslada, Madrid provincia

Solicitud rápida

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