Within Amazon, The Global Real Estate and Facilities (GREF) organization is responsible for managing the physical workplace – inclusive of programs, products, and services – that helps enable Amazonians to do their best work. The globally diverse team oversees Amazon’s corporate offices in more than 60 countries. GREF programs, products, and services include day-to-day facilities management, on-site food and beverage offerings, commute programs, environmental health & safety, sustainability, launching new corporate offices, and moving employees.
Join our dynamic and evolving GREF communications team in a role that offers opportunity for growth and innovation. As a regional communications manager in EMEA, you'll be driving and delivering integrated communications plans to inform and engage a very diverse population of Amazon corporate employees. You'll also play a crucial part in shaping our employee, issues and crisis, and change management communication strategies and establishing new ways of working and process improvement with cross-functional colleagues to increase our scale and impact. You'll be at the forefront of communicating and marketing vital operational and program information to Amazon employees, ensuring they can fully utilize and appreciate the workplace product, services, and spaces we provide. Additionally, this role may also serve as the face of GREF with employees, engaging directly via email, Slack, events, etc., and using your creativity and branding experience to develop content for comms channels.
This position is perfect for adaptable professionals who thrive in ambiguity and fast-paced environments, have a broad communications background across both internal and external audiences, and excel at managing diverse stakeholders and competing priorities. This role demands both strategic thinking and hands-on, tactical execution, balancing product, change, and employee communications, offering a diverse range of responsibilities and the chance to make a significant impact in a rapidly evolving team and high-viz organization with Amazon. If you're ready to take on a challenging yet rewarding position in a fluid, matrixed environment, this could be the perfect next step in your career.
At Amazon, we believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances, we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions, rapid problem-solving, and the energy of in-person teamwork lead to better results for our customers. In particular, our data shows that teams working together in person are more effective at making complex decisions, onboarding new team members, and fostering the kind of creative collaboration that has driven Amazon's success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence.
Key job responsibilities
- Develop and implement integrated product, employee, and change management communication and engagement plans, messaging, and assets – managing the entire communications lifecycle from strategy to tactical execution and reporting – to promote and amplify GREF programs, products, and services with a high focus on facilities management.
- Create strategy, guidelines, and toolkits for employee-facing, site-level communication channels (e.g., Slack channels, email, building pages, in-person and virtual events) inclusive of content creation. Provide strategic counsel, guidance, support, and training to GREF facilities managers on day-to-day employee communications. Monitor, report, and post to digital channels as needed.
- Work cross-functionally with PR, internal communications, public policy, HR, and legal to ensure alignment on comms plans and/or messaging and manage employee issues and escalations related to GREF programs and services.
- Serve as a strategic thought partner to regional GREF Leadership Team, including the regional portfolio director, and program leads for commute, food & beverage, sustainability, environmental health and safety, and customer insights. Support executive and GREF employee communications as needed.
A day in the life
- Developing a communications plan for an upcoming building launch.
- Working with regional portfolio managers and facilities managers to strategize comms for a specific building issues.
- Connecting with Amazon Internal Corporate Communications to align on messaging for an upcoming comms campaign.
- Reviewing proposed copy from a facilities manager for a Slack post.
- Building a facilities manager toolkit for a new sustainability initiative.
- Revamping comms templates for fire drill awareness and preparation.
About the team
The GREF Communications team fully formed as a strategic function of the GREF organization in 2024. The team consists of communications and channel and content experts across Seattle, New York, London, and Singapore. We connect GREF's products, programs, and services to Amazon's global, corporate workforce. The team owns the full communications lifecycle across six pillars: strategic planning & narrative, asset production, channel management, campaign timing & orchestration, cross-functional alignment, issues management.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
