20 publicaciones de empleo destacadas en onboarding team lead (¡Están contratando!)

Customer Onboarding Team Lead
TripleTen —En remoto
- Jornada completa
- Teletrabajo
- Ventas
- Liderazgo
Solicitud rápida
12d
Onboarding Team Lead
Amphora Logistics —Barcelona, Barcelona provincia
- Español
- Microsoft Excel
- Inglés
- Seguro médico privado
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
IT Talent Acquisition Lead
Gather HR —Madrid, Madrid provincia
- De 50.000 € a 55.000 € al año
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Reclutamiento
- Seguro médico privado
- Flexibilidad horaria
Solicitud rápida
13d
100% Remote Hotel Systems (PMS/CRS) Integration Manager
Hotel res Bot UG —En remoto
- De 30.000 € a 45.000 € al año
- Horas extra
- Teletrabajo
- Inglés
- Hotel
- APIs
- Teletrabajo opcional
Solicitud rápida
9d
Assistant Student Success Manager – Seville
Verto Education —Sevilla, Sevilla provincia
- Jornada completa
- Inglés
- Máster
- Grado
Solicitud rápida
Localization QA Team Lead in Madrid
Universally Speaking —Madrid, Madrid provincia
- Jornada completa
- Grado
- Habilidades de comunicación
Solicitud rápida
Senior Strategy & Operations Manager
Mews —En remoto
- Teletrabajo
- Hotel
- Inteligencia artificial
- Experiencia en hoteles
- Teletrabajo opcional
1d
Product Coordinator - Europe
Ultimate Jet Vacations —En remoto
- Teletrabajo
- Microsoft Excel
- Hotel
Solicitud rápida
1d
Onboarding Project Manager
Mapal Group —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Bachillerato
Solicitud rápida
1d
Associate Director at International Executive Programs, Open Programs
IE University —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Máster
FC Lead
Amazon Spain Fulfillment, S.L.U. —Siero, Asturias provincia
- Jornada completa
- Microsoft Word
- Español
- Microsoft Excel
Client Onboarding & Service Delivery
SIX Group AG —Madrid, Madrid provincia
- Teletrabajo
- Español
- Inglés
6d
Operations Manager for Anime Production Studio
Kraymer Art —En remoto
- Jornada completa
- Teletrabajo
- Microsoft Word
- Project management
- Marketing
Solicitud rápida
14h
Senior Content Operations & Social Media Manager
Elder Mac Goods Wholesalers LLC —Guadalmina, Málaga provincia
- De 3.000 € a 4.000 € al mes
- Jornada completa
- Trabajo híbrido
- Inglés
- Project management
- Manufactura
Solicitud rápida
9d
Team Leader - Lead Management
Ingersoll Rand —Coslada, Madrid provincia
- Teletrabajo
- CRM software
- Español
- Ventas
1d
CX Training Lead (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Inteligencia artificial
- Liderazgo
12d
Customer Success Team Lead
BizAway —Barcelona, Barcelona provincia
- CRM software
- Ventas
- Inglés
2d
Onboarding Operations Specialist - EMEA
Remote —Madrid, Madrid provincia
- Teletrabajo
- Google Suite
- Inglés
- Habilidades de comunicación
- Vacaciones pagadas
- Teletrabajo opcional
Senior Client Success Manager
Flywire —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Español
- Google Suite
- Salesforce
- Teletrabajo opcional
Solicitud rápida
Middle Office Team Leader
Finsolutia —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
- Teletrabajo opcional

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Customer Onboarding Team Lead

TripleTen -
En remoto

Solicitud rápida

Detalles del empleo

Jornada completa
Hace 12 días

Cualificaciones

Ventas
Coaching empresarial
Liderazgo

Descripción completa del empleo

At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.

We are looking for an experienced and results-driven Customer Onboarding Team Lead to own the onboarding experience and early student success for the US market.

This role is responsible for driving key business outcomes during the critical first stages of the student journey, with a primary focus on student activation, engagement, and reducing refund requests. You will lead a team of Learning Coaches, optimize onboarding processes, and partner cross-functionally to ensure students successfully transition from enrollment to active learning.

Success in this role will be measured by your ability to improve activation rates, reduce refund requests, increase early retention, and build a scalable onboarding function that delivers measurable business impact.

Please Note: After submitting your application, you will be asked to complete a quick digital interview consisting of 2 short questions. Please be prepared to complete this brief step right after applying to help us fast-track your application!

Requirements:

5+ years of experience in onboarding, customer success, retention or operations, including leadership experience managing large teams.
Proven track record of improving KPIs such as activation, engagement, retention, churn reduction, and customer satisfaction.
Strong people management skills with experience leading, coaching, and scaling high-performing teams (30+ people preferred).
Data-driven mindset with the ability to analyze funnels, identify trends, and make operational decisions based on performance metrics.
Experience building and optimizing onboarding processes, workflows, reporting systems, and scalable operational frameworks.
Strong cross-functional collaboration skills with experience working closely with Product, Sales, Retention, Finance, and other stakeholders.
Excellent communication, problem-solving, and stakeholder management skills, with the ability to manage escalations and drive continuous improvement initiatives.

Brand:
TripleTen

What you will do:

Own and improve onboarding KPIs (student activation, engagement, retention, refund reduction, and time-to-activation).
Lead and manage 3 onboarding teams (35 people total), ensuring strong performance, accountability, and alignment with business goals.
Analyze onboarding funnel performance, identify friction points, and implement data-driven initiatives to improve student outcomes and reduce churn.
Manage hiring, onboarding, performance reviews, and team development while building a high-performance, student-focused culture.
Design and optimize onboarding journeys, engagement strategies, and proactive re-engagement programs for at-risk students.
Improve operational processes, reporting frameworks, workload management, and effective use of tools like Planhat and Notion.
Partner cross-functionally with Product, Sales, Retention, Finance, and Student Success teams to improve activation, retention, and scalable onboarding operations.

What we can offer you:

Transparent KPIs, fast feedback loops, and full ownership of your domain.
A supportive, mission-driven company helping thousands of people transform their careers.
A culture built on speed, accountability, and impact — no bureaucracy, just results.
Remote collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
Impact: Your efforts directly influence the success rates of students finding jobs post-graduation.

Solicitud rápida

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