20 publicaciones de empleo destacadas de customer service representative en terrassa, ct (¡Están contratando!)

Customer Service Team Leader - IT/EN/ES
Transcom —Barcelona, Barcelona provincia
- Español
- Microsoft Excel
- Servicio al cliente
Customer Service Representative – Hungarian speaker
MSX International —Sant Just Desvern, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Servicio al cliente
Solicitud rápida
Expansion Account Representative DACH (maternity cover)
Autodesk —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Salesforce
- Grado
Partner Support Representative (Spanish - speaking) - Hybrid - Tech Industry HC05
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Marketing
Sales/Purchasing Support Specialist - 12 Month Contract
Prinova Europe —Barcelona, Barcelona provincia
- Trabajo híbrido
- CRM software
- Microsoft Excel
- Servicio al cliente
Solicitud rápida
1d
Sales Development Representative (UKI)
Bsport —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Ventas
- Servicio al cliente
- Teletrabajo opcional
Customer Service Representative (Estonian - speaking) - On-site - Coffee Industry JE01
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Servicio al cliente
- Inglés
Junior Inside Sales
Edpuzzle —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Ventas
Solicitud rápida
Customer Service with German - Hybrid
W. L. Gore & Associates —Barcelona, Barcelona provincia
- Trabajo híbrido
- Servicio al cliente
- Sistemas ERP
- Inglés
Technical Service Representative
AkzoNobel —Barcelona, Barcelona provincia
- Microsoft Word
- Microsoft Excel
- Ventas
Sales Representative (English - speaking) - Hybrid - High Tech Industry HT05
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Inglés
Customer Service Representative (Swedish)
MSX International —Barcelona, Barcelona provincia
- De 22.000 € a 24.000 € al año
- Jornada completa
- Servicio al cliente
- Inglés
- Oficina
Solicitud rápida
Sales Development Representative (Nordics-Finnish) - Barcelona Hybrid
Boomi —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Servicio al cliente
- Inglés
Delivery Manager - Evinova
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- DevOps
- Grado
8d
GCS Molecular Lab Specialist
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Inglés
- Habilidades de análisis
- Grado
11d
Sales Development Representative - UK Market
SumUp —Barcelona, Barcelona provincia
- Ventas
- Inglés
- POS
Solicitud rápida
Account Executive New Business, Italian Market
The Knot Worldwide —Barcelona, Barcelona provincia
- Trabajo híbrido
- Ventas
- Inglés
- Oficina
- Programa de recomendación
Romanian speaking Sales Development Representative – Google Ads Products
Teleperformance España —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Ventas
- Inglés
- Programa de recomendación
Instrument Logistics Specialist
Sysmex Iberia —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Bachillerato
- Seguro dental
- Abono gimnasio
Solicitud rápida
10d
Apprentice RA Documentation P&B
dsm-firmenich —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- Microsoft Word
- Español

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Customer Service Team Leader - IT/EN/ES

Transcom -
Barcelona, Barcelona provincia

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Detalles del empleo

Cualificaciones

Español
Microsoft Excel
Servicio al cliente
Inglés
Italiano
Liderazgo

Descripción completa del empleo

Customer Service Team Leader - IT/EN/ES

Location: Spain, Barcelona

Job category: Operations

Language: English, Spanish, Italian

We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for a Team Leader to drive our Customer Service operations, and we want you to join us!

We are seeking a dynamic and people-oriented Team Leader to manage our Customer Service Representatives (CSRs). In this role, you will be directly responsible for the productivity, quality, and efficiency of your assigned team. Your daily mission centers on optimizing agent performance, boosting competency development, and ensuring our team's alignment with Transcom’s high organizational standards. As a Team Leader, you will play a crucial role in ensuring the success and satisfaction of our clients and their customers.

What’s in it for you

Monthly Gross Salary: EUR 1,689.89

Great working atmosphere and a friendly team spirit with multilingual colleagues.

An ambitious and stable employer with long-term goals and a culture that roots for your success.

Paid training and continuous leadership support.

The opportunity to manage your daily tasks while driving positive, lasting change.

Collaborative teamwork towards a common goal, with genuine opportunities for internal promotion.

Join Transcom as a Team Leader!

In this role you will be responsible for:

Leadership & Team Development: Lead, mentor, and motivate your team of CSRs, fostering an inclusive work environment, open communication, and seamless cooperation.

Performance Monitoring: Track, analyze, and report on team metrics (including productivity, quality, absenteeism, punctuality, and retention), implementing targeted action plans to exceed project goals.

Continuous Feedback: Conduct regular One-to-One coaching sessions to address performance, alignment, or behavioral indicators, providing continuous feedback for professional growth.

Operational Excellence: Maintain applications, databases, and internal documentation while ensuring full compliance with company procedures and labor frameworks.

Client & Stakeholder Coordination: Collaborate closely with Quality & Training managers, HR, and business support teams to optimize campaign performance and resolve complex challenges.

What we are looking for:

Experience: proven experience in a similar leadership role managing customer service/contact center teams.

Technical Skills: Proficient in office tools, specifically a Medium level of Excel.

Language Proficiency: Italian - C1, English - C1, Spanish - C1.

Location & availability: Residing in Barcelona or the Barcelona metropolitan area, with the ability to travel to the office for occasional face-to-face client meetings and business-related engagements as needed.

Core Competencies: Advanced communication and customer orientation, robust analytical and decision-making skills under pressure, and a strong capability to organize, plan, and delegate effectively.

What Life at Transcom is like

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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