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Guest Services Trainee (Internship)

Grand Hyatt Barcelona
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa | Contrato en prácticas
Hace 8 horas

Cualificaciones

Español
Servicio al cliente
Inglés

Descripción completa del empleo

Summary

Guest Services Trainee – Grand Hyatt Barcelona

At Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury hotels, we are looking for a motivated, proactive, and service-oriented Guest Services Trainee to join our Front Office team.

This internship offers a unique opportunity to gain hands-on experience in luxury hospitality while developing the skills and knowledge required to build a successful career in hotel operations. As a Guest Services Trainee, you will support the Front Office team in delivering exceptional service and creating memorable experiences for our guests throughout their stay.

If you are passionate about hospitality, enjoy interacting with people from around the world, and are eager to learn in a dynamic and international environment, we would love to hear from you.

About the Role

As a Guest Services Trainee, you will learn the day-to-day operations of a luxury hotel's Front Office department while supporting the team in ensuring a seamless guest journey. You will have the opportunity to develop your communication, organizational, and customer service skills while working alongside experienced hospitality professionals.

This is an operational internship with a rotating schedule, including shifts, weekends, and public holidays according to hotel operational needs. You will collaborate closely with Front Office, Housekeeping, Concierge, and other departments to ensure outstanding guest satisfaction.

Key Responsibilities

Welcome guests upon arrival and assist in creating a positive first impression of the hotel
Support the check-in and check-out process under the guidance of the Front Office team
Assist guests with requests, inquiries, and general information about the hotel and destination
Support the coordination of room assignments, amenities, VIP setups, and special requests
Maintain effective communication with Housekeeping, Concierge, and other operational departments
Monitor guest arrivals, departures, and preferences to help anticipate guest needs
Assist in handling guest feedback and escalating concerns when necessary
Support the preparation of welcome letters, room keys, and guest amenities
Participate in daily briefings, training sessions, and operational meetings
Represent the Grand Hyatt brand with professionalism, enthusiasm, and attention to detail

Qualifications

Requirements & Profile

Currently studying or recently graduated in Hospitality Management, Tourism, Business Administration, or a related field
Proficiency in English and Spanish (spoken and written); additional languages are highly valued
Previous customer service experience, hospitality internships, or exposure to luxury service environments is a plus
Strong interpersonal and communication skills
Positive attitude and willingness to learn
Excellent organizational skills and attention to detail
Ability to work effectively in a fast-paced and multicultural environment
Strong team spirit and collaborative mindset
Familiarity with hotel systems is an advantage; Opera knowledge is a plus
Availability to complete an internship agreement through a university or educational institution, if applicable
Flexibility to work rotating shifts, weekends, and public holidays according to operational needs

Care Connects Us – Do You Share Our Values?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Innovation, and Well-being — guide everything we do and define how we work together every day.

Hyatt is an equal opportunity employer committed to fostering an inclusive environment for people of all backgrounds and experiences.

What You Will Love About Us

A unique opportunity to gain practical experience in one of Barcelona's leading luxury hotels
Exposure to international hospitality standards and guest service excellence
Ongoing training and development opportunities
Mentorship from experienced hospitality professionals
Employee meals provided during working shifts
Access to Hyatt’s global learning and career development resources
Special rates at Hyatt hotels for you, your family, and friends (where applicable under company policies)
The possibility to grow your career within Hyatt worldwide

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our Front Office team plays a vital role in delivering personalized and memorable guest experiences.

Join Grand Hyatt Barcelona as a Guest Services Trainee and begin your hospitality career with a GRAND team dedicated to turning every guest stay into something exceptional.

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Summary

Guest Services Trainee – Grand Hyatt Barcelona

About the Role

Key Responsibilities

Qualifications

Qualifications

Requirements & Profile

Care Connects Us – Do You Share Our Values?

What You Will Love About Us

Be Part of Something GRAND

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