20 publicaciones de empleo destacadas de service server en madrid madrid provincia (¡Están contratando!)

Senior Application Support Engineer (3rd Level)
EPAM Systems, Inc. —Madrid, Madrid provincia
- Disponibilidad fin de semana
- CRM software
- Oracle
- Informática
- Vacaciones pagadas
- Programa de recomendación
2d
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ESP Global Services Limited —Madrid, Madrid provincia
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Senior Application Support Engineer (3rd Level)

EPAM Systems, Inc. -
Madrid, Madrid provincia

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Detalles del empleo

Hace 2 días

Beneficios

Vacaciones pagadas
Programa de recomendación

Cualificaciones

CRM software
Oracle
Informática
Microsoft SQL Server
Inglés
Java
Release management
PostgreSQL
Scripting
Agile
Linux
Soporte de aplicaciones
Python
Alemán
Debugging

Descripción completa del empleo

We're looking for a Senior Application Support Engineer (3rd level) to join our team in Madrid, Spain in a hybrid working mode. In this role, you will be the primary expert for maintaining and optimizing the bank’s Client Lifecycle Management (CLM) system. You will ensure operational readiness, manage incidents and problems, and provide root-cause analysis for complex issues.

This position demands strong technical capabilities, including database troubleshooting, basic Java knowledge, and Linux/Unix administration skills, combined with a clear understanding of banking processes and agile methodologies. You will work closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability in a mission-critical environment.

Responsibilities

Deliver Level 3 application support for the CLM system within an agile organization
Diagnose and resolve complex incidents, perform root cause analyses, and identify improvement opportunities
Work with database systems (MS SQL Server, PostgreSQL, Oracle) for analysis and troubleshooting
Use basic Java skills for application-level debugging and configuration review
Perform Linux/Unix administration tasks for logs, scripting, and operational maintenance
Manage Release and Product Lifecycle processes, ensuring timely and controlled deployments
Support system configuration, standard software parameterization, and related operational activities
Collaborate with internal and external stakeholders to ensure seamless service delivery and operational efficiency
Participate in agile ceremonies and process improvements to enhance system reliability
Provide on-call support and occasional weekend availability to handle critical issues

Requirements

Proven experience in Level 3 application support
Strong database knowledge and troubleshooting skills: MS SQL Server, PostgreSQL, Oracle
Familiarity with banking processes including CRM, account opening, and compliance
Basic knowledge of Java for issue analysis
Solid experience with Linux/Unix systems (file navigation, scripts, log analysis)
Experience in Release Management and Product Lifecycle activities
Agile methodology experience
Strong problem-solving and analytical mindset with structured approach
Excellent interpersonal and communication skills; able to interact with business users and IT teams
Graduate degree in IT or related field (or equivalent practical experience)
Good English skills; German language is a plus
Self-motivated, detail-oriented, and reliable, with capability to handle on-call and weekend shifts

Nice to have

Hands-on experience with integration and automation tools for operational efficiency
Previous experience in banking domain application environments using CLM solutions
Additional scripting knowledge for automation (e.g., Shell, Python)

We offer

Private health insurance
EPAM Employees Stock Purchase Plan
100% paid sick leave
Referral Program
Professional certification
Language courses

EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.

Why Join EPAM
WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.

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