20 publicaciones de empleo destacadas de communications officer en madrid, md (¡Están contratando!)

Service Desk Agent
Alter Domus —Madrid, Madrid provincia
- Microsoft Word
- Informática
- Servicio al cliente
Freelance Lecturer in Global MBA expertise in System Operations, Project Management and Leadership - BSBI Madrid
GUS Germany GmbH —Madrid, Madrid provincia
- 50 € por hora
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
Solicitud rápida
7d
Marketing Officer
Shimano —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
Security Officer
AXA —Madrid, Madrid provincia
- Informática
- Grado
- SDLC
Marketing Assistant Intern January 2027 - Remote
Bloom Consulting —Madrid, Madrid provincia
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Solicitud rápida
8d
Front Desk Officer
HOSPITALITY CONNECTION BARCELONA SL —Madrid, Madrid provincia
- Jornada completa
- Hotel
- Grado
- Recepción
9d
Tender & Business Development Specialist (f/m/d)
Arcadis —Madrid, Madrid provincia
- Microsoft Powerpoint
- Microsoft Word
- Español
7d
Product Security Officer
AXA —Madrid, Madrid provincia
- Inglés
- Máster
- Project management
HR Generalist - Madrid
Nextlane —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Español
- Inglés
- Recursos humanos
5d
Director, Risk Management
American Express —Madrid, Madrid provincia
- Jornada completa
- Español
- Ciencias empresariales
- Liderazgo
- Seguro dental
- Seguro oftalmológico
12d
Freelance Lecturer in Global MBA expertise in Finance and Accounting (English Speaking) - BSBI Madrid
GUS Germany GmbH —Madrid, Madrid provincia
- 50 € por hora
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
Solicitud rápida
7d
Marketing Manager
Coverflex —Madrid, Madrid provincia
- De 34.000 € a 45.000 € al año
- Teletrabajo
- Español
- Inglés
- Marketing
Business Information Security Officer
SIX Group AG —Madrid, Madrid provincia
- Teletrabajo
- Español
- Inglés
- IT
VIE - RISK Shoring Officer - Madrid - H/F
BNP Paribas —Madrid, Madrid provincia
- Jornada completa
- Máster
- Python
Treasury Associate
Programa de las Naciones Unidas para el Desarrollo (PNUD) —Madrid, Madrid provincia
- Contrato fijo discontinuo
- Sistemas ERP
- Oficina
- SharePoint
Solicitud rápida
Operational and permanent control senior analyst
BNP Paribas —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Brand Partnerships / Account Executive – Luxury Brands
Entrupy —Madrid, Madrid provincia
- Teletrabajo
- Ventas
- Inglés
- Desarrollo de negocios
Solicitud rápida
Polaco | Polska - Business Development Representative B2B
Anteriad —Las Rozas de Madrid, Madrid provincia
- 1.780 € al mes
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Microsoft Excel
Solicitud rápida
SEO Content Manager
OBS & OCS —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Marketing
- Inglés
- Oficina
- Plan de pensiones
9d
AI Governance Specialist
SCH Banco Santander, S.A. —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Administración y dirección de empresas
- Inteligencia artificial
- Abono gimnasio
- Seguro de vida

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Service Desk Agent

Alter Domus -
Madrid, Madrid provincia

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Detalles del empleo

Cualificaciones

Jira
Microsoft Word
ITIL Foundation
Informática
Servicio al cliente
Gestión de servicios de IT
LogMeIn
Sistema operativo Windows
Microsoft Office
TeamViewer
ServiceNow
IT

Descripción completa del empleo

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION:

Provide first-line technical support to Alter Domus users as part of a global, multi-site Service Desk operating across multiple time zones. This role focuses on delivering consistent, high-quality IT support to a geographically diverse user base by resolving incidents and fulfilling service requests in line with defined service levels.

Working under the guidance of the Service Desk Manager, the Officer contributes to maintaining reliable and efficient IT service delivery by combining technical troubleshooting skills with strong customer service, ensuring a seamless user experience across global operations.

Key Responsibilities

Handle incoming tickets (Service portal,calls, chats, emails) in line with SLA targets
Log, categorize, and prioritize tickets accurately in ITSM tool (Jira Service Management)
Resolve L1 incidents and fulfil standard service requests
Perform initial triage and escalate unresolved issues to L2/L3 teams
Deliver high-quality customer service and maintain strong communication
Provide regular updates to users on ticket status
Ensure First Contact Resolution (FCR) wherever possible
Follow ITIL-based Incident, Request, and Knowledge Management processes
Maintain accurate ticket documentation and audit trails
Adhere to shift schedules and coverage requirements (24x5 / 24x7 as applicable)
Use existing knowledge base to resolve incidents
Contribute to knowledge article creation and updates
Adapt current AI/Automation solutions and identify any additional automation opportunities.

Education & Experience

Degree in Computer Science, Information Technology, or related field (or equivalent experience)
1–3 years of experience in IT Service Desk / Technical Support
ITIL Foundation certification (preferred but not mandatory)

Key Skills & Competencies

Experience with ITSM and ITIL framework.
Strong communication and customer service skills
Ability to work in a fast-paced, global environment
Microsoft Technologies: Windows 10/11, Windows Server, Office 365/Microsoft 365 (global tenant management)
Global ITSM Tools: Experience with ServiceNow, Jira Service Management, or similar enterprise platforms
Remote Support Tools: Global remote support solutions (TeamViewer, Bomgar, LogMeIn, etc.)

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday!
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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communications officer empleos en madrid, md

Service Desk Agent

Freelance Lecturer in Global MBA expertise in System Operations, Project Management and Leadership - BSBI Madrid

Marketing Officer

Security Officer

Marketing Assistant Intern January 2027 - Remote

Front Desk Officer

Tender & Business Development Specialist (f/m/d)

Product Security Officer

HR Generalist - Madrid

Director, Risk Management

Freelance Lecturer in Global MBA expertise in Finance and Accounting (English Speaking) - BSBI Madrid

Marketing Manager

Business Information Security Officer

VIE - RISK Shoring Officer - Madrid - H/F

Treasury Associate

Operational and permanent control senior analyst

Brand Partnerships / Account Executive – Luxury Brands

Polaco | Polska - Business Development Representative B2B

SEO Content Manager

AI Governance Specialist

Quiero recibir la alerta de empleo más reciente de communications officer en madrid, md

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