20 publicaciones de empleo destacadas de head en arena madrid provincia (¡Están contratando!)

Head of Retention & Loyalty Role
Verisure —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Español
- Inglés
- Grado
Solicitud rápida
Project Manager Property Development
BNP Paribas —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
Enterprise Account Executive (Portuguese Speaking)
Revolut —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Informática
- Ventas
- Inglés
Access Field Head
Novartis —Madrid, Madrid provincia
- De 109.800 € a 204.000 € al año
- Jornada completa
- Negociación
9d
Senior Accountant Manager
Apex Group —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- Grado
- Seguro de vida
Head of Customer Intelligence
Verisure —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Español
- Inglés
- SQL
Solicitud rápida
Senior Careers & Internship Advisor (m/f/d)
GUS Germany GmbH —Madrid, Madrid provincia
- De 40.000 € a 45.000 € al año
- Jornada completa
- Español
- Inglés
- Microsoft Office
Solicitud rápida
Personal Assistant Risk HR
BNP Paribas —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Project Manager
VeraContent —Madrid, Madrid provincia
- De 25.000 € a 30.000 € al año
- Jornada completa
- Teletrabajo
- Español
- Inglés
- Marketing
Head of IRFX Macro Sales
BNP Paribas —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Marketing
- Inglés
3d
Head of Finance
Egis Group —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Sistemas ERP
Solicitud rápida
Senior Category Manager, Men's EU
Quince —Madrid, Madrid provincia
- De 80.000 € a 100.000 € al año
- Merchandising
- Oficina
- Habilidades de análisis
Head of Security Iberia
InPost Iberia —San Fernando de Henares, Madrid provincia
- Trabajo híbrido
- Español
- Inglés
- Grado
Solicitud rápida
Head of Sales Iberia
The Peninsular and Oriental Steam Navigation Company —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
Solicitud rápida
Head of BFSI Solutions
Neurons Lab —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Azure
- Ventas
- Máster
11d
Finance Manager
Ferrovial Highways (Cintra) —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Construction Iberia
Nadara —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Account Manager, Influencer Marketing
Monks —Madrid, Madrid provincia
- Español
- Ventas
- Marketing
Solicitud rápida
Finance Director, Supply Chain Europe
CHEP —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Grado
- Manufactura
- Liderazgo
Corporates & Infrastructure, Senior Director Head of Transport - Madrid
Fitch Ratings —Madrid, Madrid provincia
- Máster
- Grado
- Liderazgo

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Head of Retention & Loyalty Role

Verisure -
Pozuelo de Alarcón, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

Español
Inglés
Grado
Portugués
Administración y dirección de empresas
SaaS
Liderazgo

Descripción completa del empleo

Role purpose:

Lead the retention and loyalty strategy to maximize Customer Lifetime Value (CLV), reduce churn and strengthen long-term customer engagement across the installed base.

The role is responsible for defining and executing proactive retention initiatives, loyalty programs and value-enhancing actions through a customer-centric and data-driven approach, ensuring sustainable growth and profitability of the recurring revenue portfolio.

The successful candidate will join the LatAm Customer Value Management team.

Main functions and tasks:

Define and execute the customer retention strategy across the full customer lifecycle.
Identify churn drivers and implement mitigation initiatives.
Develop proactive and reactive retention actions.
Lead cancellation prevention and save initiatives.
Optimize retention policies, offers and customer treatment strategies.
Design loyalty initiatives to improve customer engagement and long-term value perception.
Increase customer stickiness, service adoption and usage.
Strengthen Value-for-Money (VfM) perception through customer experience and engagement initiatives.
Develop lifecycle management initiatives to maximize Customer Lifetime Value (CLV).
Collaborate cross-functionally with Operations, Customer Care, Marketing, Sales and Analytics teams to ensure effective execution of retention and loyalty initiatives.
Monitor and analyze retention KPIs, customer behavior and portfolio performance to identify risks and opportunities.

Desired Qualifications and Skills:

7+ years of experience in Customer Value Management, Retention, Loyalty, CRM, Customer Strategy or Advisory roles.
Bachelor’s degree in Engineering, Business Administration, Economics or related fields.
Strong analytical and strategic thinking capabilities.
Deep understanding of customer lifecycle management and recurring revenue business models.
Data-driven mindset with experience in advanced customer analytics.
Ability to translate insights into scalable business initiatives.
Strong stakeholder management and cross-functional leadership skills.
Exposure to predictive analytics, segmentation and next-best-action models.
Experience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) will be highly valued.
Fluent in English and Spanish; Portuguese will be considered a plus.

General Competencies

Customer-centric mindset
Strategic thinking
Data-driven decision making
Strong execution capabilities
Cross-functional leadership
Influence and stakeholder management
Problem-solving mindset
Continuous improvement orientation
Teamwork and collaboration
Highly self-motivated and results-oriented
Hands-on profile with strong ownership mentality

Solicitud rápida

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head empleos en arena madrid provincia

Head of Retention & Loyalty Role

Project Manager Property Development

Enterprise Account Executive (Portuguese Speaking)

Access Field Head

Senior Accountant Manager

Head of Customer Intelligence

Senior Careers & Internship Advisor (m/f/d)

Personal Assistant Risk HR

Project Manager

Head of IRFX Macro Sales

Head of Finance

Senior Category Manager, Men's EU

Head of Security Iberia

Head of Sales Iberia

Head of BFSI Solutions

Finance Manager

Head of Construction Iberia

Senior Account Manager, Influencer Marketing

Finance Director, Supply Chain Europe

Corporates & Infrastructure, Senior Director Head of Transport - Madrid

Quiero recibir la alerta de empleo más reciente de head en arena madrid provincia

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