20 publicaciones de empleo destacadas de sap customer service en barcelona barcelona provincia (¡Están contratando!)

Customer Experience Specialist (French mandatory)
dsm-firmenich —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Senior Financial Controller - Restructuring Cost Management (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Máster
- Project management
- Plan de pensiones
Internal Systems Data and Automation Engineer
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Azure
- Informática
- Inglés
Finance Intern (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Plan de pensiones
14d
Senior Business Analyst - Resource Management Capability
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
- Plan de pensiones
HR Administration Graduate
PUIG —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- Microsoft Word
- Español
8d
Senior SAP HCM Consultant (m/f/d)
Giesecke+Devrient —El Prat de Llobregat, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Máster
- Recursos humanos
Production Planner
Essity —Sant Joan Despí, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Máster
Lead SAP Commercial Solutions Architecture
Opella Healthcare Group —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Sistemas ERP
- Inglés
Hotel Contracting Junior Coordinator
Above B —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Word
- Microsoft Excel
- Inglés
Solicitud rápida
Senior SAP MM Consultant
Westernacher Consulting —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
Integration Specialist
Rojo Integrations —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Azure
- Inglés
- Oficina
Business Technology Partner Manager Process Transformation Procurement
BUNGE —Sant Just Desvern, Barcelona provincia
- Grado
- Agile
- IT
Production Planning Team Leader PC, UCM Pants & Inco
Essity —Sant Joan Despí, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Sistemas ERP
- Inglés
6d
SAP Platform Basis Engineer - Cloud & Data Center (Expert)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Inglés
- Plan de pensiones
Tooling & Equipment Commodity Buyer
Motherson —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Sistemas ERP
- Inglés
Sales Analyst
ZOBELE Holding —Barcelona, Barcelona provincia
- Español
- Microsoft Excel
- Ventas
Solicitud rápida
Commercial Service Manager - Controlling Expert(m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Sistemas ERP
- Grado
- Plan de pensiones
Global SAP Controlling
BUNGE —Sant Just Desvern, Barcelona provincia
- Sistemas ERP
- Máster
- Grado
APPRENTICE BUSINESS OPERATIONS (GES)
dsm-firmenich —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Experience Specialist (French mandatory)

dsm-firmenich -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Contrato indefinido

Cualificaciones

Microsoft Powerpoint
CRM software
Francés
Microsoft Excel
Ventas
Servicio al cliente
Gestión en la cadena de suministro
Logística
Inglés
Grado
Administración y dirección de empresas

Descripción completa del empleo

Location: Barcelona, Spain

Join us as our next, Customer Experience Specialist, Perfumery, and play a key role in delivering an outstanding customer experience by connecting customers, sales, logistics, and planning in a fast-paced global environment. Bring your French, SAP, and problem-solving skills to a company where you'll drive operational excellence, build lasting customer relationships, and grow your career while helping bring progress to life.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc..)
Handle customer inquiries, process returns, and resolve customer issues promptly
Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
Work proactively and identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
Monitor performance on agreed KPIs; ensure targets are met, develop improvement plans when necessary and support the preparation and review of internal and external scorecards.
Build an excellent customer relationship
Manage daily escalations and issues
Analyze and define action plans to improve customer service for defined accounts

We bring

Work in a dynamic and highly rewarding multicultural environment
Attractive compensation package
Possibility to grow within the company
Flexible work-time arrangements

You bring

This role requires +2 years´ experience in supply chain, logistics or a related function and at least 1 year of customer service experience.
Bachelor’s degree in supply chain management, logistics, business administration or a related field.
SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valuated.
Great communication verbal and written, emotional intelligence, active listening, excellent capabilities to resolve issues and advanced customer focus
Pro-active, positive attitude, team spirit, collaborative, responsible and well-organized.
Fluency in English and French is a mandatory

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

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