16 publicaciones de empleo destacadas de customer success manager en comunidad de madrid (¡Están contratando!)

Customer Success Manager Senior
Orquest - Retail Smart Planning —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Microsoft Excel
Solicitud rápida
Technical Customer Success Manager
AvePoint —Madrid, Madrid provincia
- Teletrabajo
- Español
- Azure
- Servicio al cliente
Solicitud rápida
(Senior) Customer Success Manager
osapiens —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
Solicitud rápida
Customer Success Manager
Salesforce —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Español
- Ventas
- Salesforce
4d
Customer Success Manager - French speaker
Netskope —Madrid, Madrid provincia
- Teletrabajo
- Español
- Oficina
- Grado
Customer Success Manager - Italian Speaker
Planet —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
Customer Success Manager
3Shape —Madrid, Madrid provincia
Senior Customer Success Manager - Multi-lingual
Vonage —Madrid, Madrid provincia
- Español
- Inglés
- APIs
Solicitud rápida
8d
Senior Customer Success Manager (SaaS / Remote / Dutch)
Publitas —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Español
- Ventas
- Inglés
Bilingual Customer Success Manager - German
Copado —Madrid, Madrid provincia
- Jornada completa
- DevOps
- Inglés
- Agile
Solicitud rápida
6d
Responsable de Atención al Cliente, Comunicación y Marketing
Avanza —Collado Villalba, Madrid provincia
- Teletrabajo
- Marketing
- Servicio al cliente
- Gestión de equipo
- Oportunidades de crecimiento y desarrollo profesional
Jefe/a de ventas canal telefónico - Call Center
Prosegur España —Madrid, Madrid provincia
- De 25.500 € a 30.000 € al año
- Jornada completa
- Ventas
- Microsoft Office
- Bachillerato
11d
Responsable CUSTOMER SERVICE Import/Export Madrid
Humanus Consulting —Madrid, Madrid provincia
- Incorporación inmediata
- Servicio al cliente
- Inglés
- Habilidades de comunicación
- Oportunidades de crecimiento y desarrollo profesional
Jefe/a Customer Service
Jungheinrich —Pinto, Madrid provincia
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Gestión de equipo
- Formación continua
- Flexibilidad horaria
1d
Responsable de Innovación y Transformación Operativa - Call Center (IA & Automatización)
Prosegur España —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Servicio al cliente
- Gestión de equipo
- Agile
- Oportunidades de crecimiento y desarrollo profesional
7d
COORDINADOR DE ATENCIÓN AL CLIENTE B2B
Prosegur España —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Servicio al cliente
1d

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Orquest - Retail Smart Planning —Madrid, Madrid provincia
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Customer Success Manager Senior

Orquest - Retail Smart Planning
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

CRM software
Francés
Español
Power BI
Microsoft Excel
Inglés
Machine learning
HubSpot
SaaS

Descripción completa del empleo

Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time.

Our team is growing and we're looking for a Customer Success Manager (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.

✨ How you'll make a difference

Own your client portfolio and be accountable for their health, adoption, and value delivery.

Protect and increase revenue by providing valuable insights to customers through data, offering improvement recommendations that help them improve & succeed.
Run structured value sessions — presenting KPI progress, identifying improvement opportunities, and recommending concrete actions.
Monitor usage, actions, progress and customer health proactively; escalate and act before problems grow.
Lead Strategic Business Reviews tied to each customer's objectives and drive renewal and upsell conversations.
Coordinate internally with Sales, Product, Enablement, Implementation, and Support to unblock issues and relay customer feedback.
Keep CRM and customer records accurate and up to date.
Be product and business savvy, ensuring to tailor the customer experience to meet their business needs with Orquest.

Requirements

What we are looking for

Senior: 4+ years as a Customer Success Manager, Account Manager, or similar role in B2B SaaS environments (experience in Retail or Workforce Management is a huge plus).
Proven track record of driving software adoption, customer retention, and account growth.
Strong analytical skills — you're comfortable working with data, building reports, and translating numbers into decisions. Knowledge of Excel and Power BI are necessary.
Excellent communication and storytelling skills, with the ability to influence and engage both operational store managers and C-level executives.
An empathy-driven approach combined with sharp problem-solving skills to navigate complex customer situations.
Ability to manage a diverse portfolio of clients simultaneously and prioritize effectively in a fast-paced environment.
Experience with CRM tools (HubSpot, Vitally)
Advanced English and Spanish level (C1). French is a very strong plus.

Benefits

What we offer

✨ A key role in a fast-growing international SaaS company

A diverse, global team and collaborative culture

Real ownership and autonomy to drive impact

Beyond the Salary:

Comprehensive Medical Insurance.
OpenUp platform for your mental well-being.
Cobee for flexible compensation (meals, transport, etc.).
Language classes to keep you growing.
A flexible work model

Solicitud rápida

Refina tu búsqueda

customer success manager empleos en comunidad de madrid

Customer Success Manager Senior

Technical Customer Success Manager

(Senior) Customer Success Manager

Customer Success Manager

Customer Success Manager - French speaker

Customer Success Manager - Italian Speaker

Customer Success Manager

Senior Customer Success Manager - Multi-lingual

Senior Customer Success Manager (SaaS / Remote / Dutch)

Bilingual Customer Success Manager - German

Responsable de Atención al Cliente, Comunicación y Marketing

Jefe/a de ventas canal telefónico - Call Center

Responsable CUSTOMER SERVICE Import/Export Madrid

Jefe/a Customer Service

Responsable de Innovación y Transformación Operativa - Call Center (IA & Automatización)

COORDINADOR DE ATENCIÓN AL CLIENTE B2B

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