20 publicaciones de empleo destacadas de regional performance lead for pleca customer, rider, partner experience [customer service] en granollers, ct (¡Están contratando!)

Regional Performance Lead for PLECA - Customer, Rider, Partner Experience [Customer Service]
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Servicio al cliente
Solicitud rápida
Regional Performance Lead PLECA
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
Solicitud rápida
Senior Director - People Relations and Compliance
HP —Sant Cugat del Vallès, Barcelona provincia
- De 200.000 € a 300.000 € al año
- Jornada completa
- Grado
- Recursos humanos
- Administración y dirección de empresas
- Seguro dental
- Seguro oftalmológico
Customer Service Agent (Airline Loyalty Program) - US Market -
ADM Value Barcelona —Barcelona, Barcelona provincia
- De 18.700 € a 23.600 € al año
- Disponibilidad fin de semana
- CRM software
- Servicio al cliente
- Inglés
Solicitud rápida
Rider Service Project Lead
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- SQL
Solicitud rápida
General Manager/Managing Director, Distrivet
Covetrus —Les Franqueses del Vallès, Barcelona provincia
- Jornada completa
- Español
- Ventas
- Inglés
Sr Director, EMEA Service
Waters Corporation —Cerdanyola del Vallès, Barcelona provincia
- Teletrabajo
- Inglés
- Grado
- Liderazgo
11d
GPC Training and Service Quality Lead
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Project management
Senior Sales Executive – Maritime (Sales Hunter & Closer)
SITA Switzerland Sarl —Barcelona, Barcelona provincia
- 60.000 € al año
- Jornada completa
- Oficina
- IT
- Teletrabajo opcional
Sales Force Effectiveness Coordinator
Coesia —Santa Perpètua de Mogoda, Barcelona provincia
- Ventas
- Grado
- Ciencias empresariales
Solicitud rápida
Responsible Sourcing Program Manager
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Sin necesidad de experiencia
- Inglés
- Máster
Product Communications Lead, Additive Manufacturing Solutions
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Parking gratuito
- Seguro de vida
Expansion & Retention Program Manager
Doctoralia Spain —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
Solicitud rápida
Customer Care Operations Lead
Leica Biosystems —l'Hospitalet de Llobregat, Barcelona provincia
- Jornada completa
- Inglés
- Grado
- Vacaciones pagadas
10d
Personal Shopper
Value Retail —La Roca del Vallès, Barcelona provincia
- Disponibilidad fin de semana
- CRM software
- Español
- Ventas
- Seguro dental
1d
Customer Advocacy Program Manager
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- CRM software
- PMP
- Salesforce
Store Manager (Full Time)
Napapijri —Santa Agnès de Malanyanes
- Español
- Inglés
Customer Excellence & Digital Transformation Partner
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Microsoft Excel
Learning and Business Operations Coordinator
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
Cyber Security Compliance Intern
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Máster
- Habilidades de análisis
- Grado

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Regional Performance Lead for PLECA - Customer, Rider, Partner Experience [Customer Service]

Glovo -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

Servicio al cliente

Descripción completa del empleo

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Your work-life opportunity:

As Regional Performance Lead – Marketplace Experience, you will own the performance narrative and governance of Marketplace Experience across your region. You will be responsible for identifying, quantifying, and reducing experience-driven value loss, improving structural marketplace health, and closing the Retention Gap between seamless and non-seamless journeys. This role focuses on measurable business impact, connecting operational friction to financial outcomes and driving cross-functional alignment to improve retention, efficiency, and cost control. You will work closely with country MD’s, Operations, Service, Finance and Global HQ functions to ensure experience priorities translate into tangible regional performance improvements.

Be a part of a team where you will:

Own and drive regional Marketplace Experience KPIs: Experience-Driven Value Loss, Cost-to-Serve / Recover, and Retention Gap — balancing efficiency with experience protection
Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact
Challenge regional teams on inefficiencies and ensure clear action plans with measurable outcomes
Prioritize high-ROI interventions and reallocate focus toward the biggest experience and cost levers
Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability
Escalate systemic marketplace issues to Global teams, advocating for structural fixes over short-term patches
Ensure consistent reporting, performance storytelling, and decision-making frameworks across markets

Qualifications

You have:

5+ years of experience in performance, strategy, operations, or analytical roles
Strong ability to connect operational metrics to financial impact
Experience influencing cross-functional stakeholders without direct authority
Structured problem-solving and strong analytical capabilities
Excellent communication and stakeholder management skills
High ownership mindset, hands-on, and bias for measurable impact

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Solicitud rápida

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regional performance lead for pleca customer, rider, partner experience [customer service] empleos en granollers, ct

Regional Performance Lead for PLECA - Customer, Rider, Partner Experience [Customer Service]

Regional Performance Lead PLECA

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Rider Service Project Lead

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Senior Sales Executive – Maritime (Sales Hunter & Closer)

Sales Force Effectiveness Coordinator

Responsible Sourcing Program Manager

Product Communications Lead, Additive Manufacturing Solutions

Expansion & Retention Program Manager

Customer Care Operations Lead

Personal Shopper

Customer Advocacy Program Manager

Store Manager (Full Time)

Customer Excellence & Digital Transformation Partner

Learning and Business Operations Coordinator

Cyber Security Compliance Intern

Quiero recibir la alerta de empleo más reciente de regional performance lead for pleca customer, rider, partner experience [customer service] en granollers, ct

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