20 publicaciones de empleo destacadas de customer service representative en barcelona, barcelona provincia (¡Están contratando!)

Customer Experience Representative
dsm-firmenich —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Customer Service Representative
AkzoNobel —Barcelona, Barcelona provincia
- Servicio al cliente
- Sistemas ERP
- Inglés
- Parking gratuito
Customer Service Representative - European languages
Netenders Holding —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
CSR (Customer Success Representative) Germany - Permanent - Barcelona
Naboo Group —Barcelona, Barcelona provincia
- De 35.000 € a 40.000 € al año
- Jornada completa
- Inglés
- Oficina
- Project management
Solicitud rápida
B2B/ B2C Customer Success Representative - Multilingual Speaker
Revelyst —El Prat de Llobregat, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Servicio al cliente
Solicitud rápida
6d
Account Management Representative
Hyperion Materials & Technologies —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- Microsoft Word
- Español
Sales/Purchasing Support Specialist - 12 Month Contract
Prinova Europe —Barcelona, Barcelona provincia
- Trabajo híbrido
- CRM software
- Microsoft Excel
- Servicio al cliente
Solicitud rápida
1h
Workplace Services Coordinator, Barcelona
CrowdStrike —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Order Management Specialist
Stark Future —Sant Boi de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- Sistemas ERP
- Inglés
- Máster
5d
Customer Operations Representative (France)
Helly Hansen —Barcelona, Barcelona provincia
- Español
- Servicio al cliente
- Sistemas ERP
8d
Customer Service Representative (Portuguese-speaking) - Remote - Healthcare Industry GH03
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Español
- Servicio al cliente
- Salesforce
Export Customer Service (6-Month Contract)
Donaldson —Terrassa, Barcelona provincia
- Jornada completa
- Teletrabajo
- Oracle
- Microsoft Outlook
- Servicio al cliente
7d
Customer Service Team Leader - IT/EN/ES
Transcom —Barcelona, Barcelona provincia
- Español
- Microsoft Excel
- Servicio al cliente
13d
Inside Sales Supervisor
Dentsply Sirona —l'Hospitalet de Llobregat, Barcelona provincia
- CRM software
- Español
- Ventas
Area Manager
Amazon Road Transport Spain, S.L.U. —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Servicio al cliente
- Inglés
- Máster
Customer experience Representative
Alcon —Cornellà de Llobregat, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Microsoft Excel
Customer Experience Representative VC
Alcon —Cornellà de Llobregat, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Microsoft Excel
Virtual Sales Specialist
Dentsply Sirona —l'Hospitalet de Llobregat, Barcelona provincia
- CRM software
- Español
- Ventas
Business Development Representative
Sage —Barcelona, Barcelona provincia
- Trabajo híbrido
- CRM software
- Español
- Ventas
Customer Success Specialist
Joseph Ribkoff —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Servicio al cliente
- Sistemas ERP
Solicitud rápida
6h

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Customer Experience Representative

dsm-firmenich -
Barcelona, Barcelona provincia

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Detalles del empleo

Contrato indefinido

Cualificaciones

Microsoft Powerpoint
CRM software
Microsoft Excel
Servicio al cliente
Inglés
Grado
Administración y dirección de empresas

Descripción completa del empleo

Job title: Customer Experience Representative
Location: Barcelona, Spain

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

We are looking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers.

As a Customer Experience Representative you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, logistics, planning and other internal stakeholders as required.

Your key responsibilities

Oversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document management.
Regularly update customers and internal stakeholders on order status and any issues.
Handle customer inquiries, process returns, and claims to resolve customer issues promptly.
Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
Understanding customer expectations and translating the voice of the customer for internal stakeholders.
Produce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meetings.
Develop and present recommended improvements to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvement.

We offer

The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
A flexible work environment that empowers people to take accountability for their work and own the outcome.
An eagerness to be one team and learn from each other to bring progress to life and create a better future.
Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
A culture that prioritizes safety and well-being, both physically and mentally.
A space to grow by encouraging and supporting curiosity and an open mindset.

You bring

Pro-active, positive attitude, responsible and willing to learn.
Bachelor’s degree in supply chain management, logistics, business administration or a related field.
This role requires 2 - 3 years’ experience in customer service and/or order management.
SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valued.
Experience in export documentation, incoterms highly valued.
Good communication skills and excellent capabilities to resolve issues.
Capable of networking within our large organization spread out through different sites worldwide.
Capability to analyze customer data and KPI’s.
Initiative to identify process improvements.
High level of English is required, other European languages highly valued.

About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Our application process

Interested in this position? Please apply online by uploading your resume in English via our career portal. Due to privacy regulations, we can only actively interact with applications via our career portal.

Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency Statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

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