20 publicaciones de empleo destacadas de technical support en sant boi de llobregat barcelona provincia (¡Están contratando!)

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Translation Project Coordinator (Native U.S. English Speaker)
arttalo technical information S.L —Martorell, Barcelona provincia
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Technical Account Manager, EU
Emerald X —Barcelona, Barcelona provincia
- De 50.000 € a 55.000 € al año
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Kymos Group —Barcelona, Barcelona provincia
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Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
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Zeitview —Barcelona, Barcelona provincia
- De 35.000 € a 40.000 € al año
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Technical Support Specialist
UL Solutions —Barcelona, Barcelona provincia
- Español
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D-EDGE —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
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Sr Technical Support Engineer (VTS)
Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
- Inglés
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Technical Customer Success Manager
Modash —Barcelona, Barcelona provincia
- De 60.000 € a 90.000 € al año
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- Teletrabajo
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Technical Support Specialist - German Speaker
Stark Future —Sant Boi de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- Español
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PepsiCo —Cornellà de Llobregat, Barcelona provincia
- Inglés
- Máster
- Grado
Technical Analyst
Dow Jones —Barcelona, Barcelona provincia
- De 35.000 € a 50.000 € al año
- Informática
- SQL
- AWS
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IT M365 Administrator / Support (m/f/d)
Fusion Consulting —Barcelona, Barcelona provincia
- Jornada completa
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Solicitud rápida
Junior Technical Product Engineer – Gaming Hardware/Audio (METADOX)
METADOX GmbH —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
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6d
L1 - Helpdesk - Industrial Applications
ERNI —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
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12d
Technical Support Engineer with Spanish
Schneider Electric —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
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Technical Support Professional – L’Hospitalet de Llobregat 24x7
Grupo Digital —Barcelona, Barcelona provincia
- Jornada completa
- SharePoint
- Presencial
Solicitud rápida

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Technical Support Specialist

Autodesk -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa
De 30.000 € a 44.000 € al año

Cualificaciones

Jira
Informática
Solución de problemas de software
Desarollador iOS
Salesforce
iOS
Android
Grado
Cloud
SaaS
Debugging

Descripción completa del empleo

Job Requisition ID #

26WD98836

Technical Support Specialist

Autodesk Forma connects the office, trailer, and field so customers can move through each phase of a building's lifecycle, from design and pre-construction to construction, turnover, and operations, with solutions including Forma Build, Forma Data Management, BuildingConnected Pro, and Forma Takeoff. General contractors, subcontractors, and owners around the world rely on Forma to win more work, enhance collaboration, accelerate decision-making, reduce risk, and improve overall project outcomes.

The Digital Support Technical Support Specialist is responsible for Tier II technical investigations, advanced troubleshooting, customer communication, defect validation, and technical issue resolution across Autodesk Forma products. This role partners closely with Engineering, Product, Customer Success, and frontline Support teams to resolve complex customer issues while contributing to knowledge development and continuous improvement initiatives across the support organization.

Work Schedule & Coverage Requirements

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM Central European Time (CET/CEST).

On-Call Participation: Participation in a rotating on-call program, including weekend and holiday coverage, is required to support critical customer escalations, production incidents, and business continuity needs.

Responsibilities

Case Investigation & Troubleshooting

Investigate, troubleshoot, and debug complex customer issues across cloud-based, web, and mobile applications, including root cause identification where appropriate.
Identify product defects and workflow gaps, and provide clear reproduction steps and supporting evidence for Engineering investigations.
Maintain accurate case documentation and validate engineering fixes prior to resolution.

Customer Communication & Advocacy

Provide clear, empathetic, and structured communication throughout the case lifecycle.
Translate technical findings into user-friendly explanations for customers and non-technical audiences.
Manage customer expectations and provide timely updates throughout investigations.
Advocate for customer concerns and business impact during issue resolution.

Cross-Functional Collaboration

Own Tier II escalations from investigation through resolution, ensuring timely progress and stakeholder alignment.
Partner with Engineering, Product, Customer Success, and frontline Support teams to investigate, escalate, and resolve customer issues.
Participate in case reviews, escalation discussions, and feedback loops that improve support effectiveness and product quality.
Communicate recurring issues, product gaps, and customer-impacting trends to appropriate stakeholders.

Knowledge & Enablement

Contribute to troubleshooting guides, knowledge base articles, and internal documentation.
Share technical knowledge and troubleshooting best practices with frontline Support teams.
Identify knowledge gaps and recommend opportunities for training or documentation improvements.

Continuous Improvement

Identify opportunities to improve workflows, tooling, support processes, and operational efficiency.
Contribute insights and recommendations based on recurring customer issues, debugging patterns, and support trends.
Leverage emerging technologies, including AI-assisted tools, to improve productivity, troubleshooting effectiveness, knowledge discovery, and workflow efficiency.
Support initiatives that improve product quality and the overall customer experience.

Minimum Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience in technical support, software troubleshooting, or a related technical discipline.
1–3 years of experience in Tier II Technical Support or a related technical support role supporting SaaS, cloud-based, web, or mobile applications.
Strong analytical, troubleshooting, and debugging skills.
Experience using Salesforce, Jira, or similar CRM and issue-tracking tools.
Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
Demonstrated ability to leverage emerging technologies, including AI-assisted tools, to improve productivity, troubleshooting effectiveness, and workflow efficiency.

Preferred Qualifications

Familiarity with Autodesk Forma products, including Forma Build, Forma Data Management, BuildingConnected Pro, and Forma Takeoff, or comparable construction technology solutions.
Experience supporting web, iOS, or Android applications.
Experience validating software defects and collaborating with Engineering teams during issue resolution.
Experience contributing to technical documentation or knowledge-sharing initiatives.
Familiarity with construction industry workflows and technologies.

#LI-MM2

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Spain based roles, we expect a starting base salary between $30,000 and $44,000. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

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