20 publicaciones de empleo destacadas en head of assistance operations (¡Están contratando!)

Head of Assistance Operations
International SOS —Madrid, Madrid provincia
- Español
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SITA Switzerland Sarl —Barcelona, Barcelona provincia
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Booking.com —Madrid, Madrid provincia
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Alvarez & Marsal —Madrid, Madrid provincia
- Español
- Inglés
- Máster
Lean Leader
APM Terminals —Valencia, Valencia provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
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Giesecke+Devrient —Sant Joan Despí, Barcelona provincia
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- Informática
- APIs
- Liderazgo
- Teletrabajo opcional
TAIYO GOLF CLUB PROGRAM MANAGER
Marine Corps Community Services —Las Palmas provincia
- Jornada completa
- Recursos humanos
- Construcción
- Seguro dental
- Seguro de vida
Senior Business Development Manager
The Cigna Group —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- CRM software
- Español
- Inglés
Senior Product Sales Trainer & Designer
SITA Switzerland Sarl —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Máster
- Habilidades de comunicación
- Teletrabajo opcional
Business Development Manager
Allianz —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Grado
Agentic Program Manager (Customer Journey)
Qlik —Barcelona, Barcelona provincia
- Horas extra
- Microsoft Excel
8d
Director of Sales, Emerging & Scaled (Southern Europe)
Spotify —Madrid, Madrid provincia
- Español
- Ventas
- Inglés
- Teletrabajo opcional
Senior Manager Purchasing
SITA Switzerland Sarl —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- IT
- Liderazgo
- Teletrabajo opcional
Forecast Operations Lead, Rider Excellence
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- SQL
- Administración y dirección de empresas
Solicitud rápida
Revenue Analyst
Cinesa —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Habilidades de comunicación
8d
Food & Beverage Operational Intern
AccorHotel —Barcelona, Barcelona provincia
- Español
- Inglés
- Máster
Solicitud rápida
CTM/Sr CTM - EMEA - FSP
Thermo Fisher Scientific —En remoto
- Jornada completa
- Teletrabajo
- Inglés
- Máster
- Grado
9d
Business Process Lead , Rider Excellence
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- SQL
- Administración y dirección de empresas
Solicitud rápida
8d
Head of IT & Procurement
Deliverect —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- IT
Solicitud rápida
1d

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Head of Assistance Operations

International SOS -
Madrid, Madrid provincia

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Detalles del empleo

Cualificaciones

Español
Inglés

Descripción completa del empleo

About the role

We are looking for an experienced Head of Assistance Operations to join our team in Madrid. The Head of Assistance Operations will be the most senior leader and representative of our operations in the country while ensuring that compliance site-specific requirements are met and local Int.SOS employees voices are heard within the organization.

This is an excellent opportunity for a professional with 10-15 yrs experience in a senior leadership role in Assistance Operations, with previous experience working with budgets in complex matrix environments and highly skilled at developing relationships and securing that company’s values and guidelines are represented and followed.

Key Responsibilities

Provide overall leadership and supervision of the Madrid site and act as the final decision authority at a local level
Ensure that the site has the right policies, procedures and practices, and that these comply with local legislation and with Group policies (being also Responsible for the site’s Business Continuity and Crisis Management Plans)
Ensure that behaviours and ways of working on the Madrid platform consistently reflect Assistance Centre standards, with strong focus on customer experience, service reactivity, teamwork and operational discipline
Organize the operational environment to secure smooth service delivery by planning both Operational and Medical teams
Guarantee that the Madrid Assistance Centre is productive, efficient and cost effective in its operations
Own the departmental performance for the Madrid platform providing timely analysis of agreed KPIs, business trends, project impacts and risks, and suggest corrective or improvement actions when needed
Act as the subject matter expert on the Madrid platform within the region, providing input to regional decision making and explaining local constraints, opportunities and specificities
Provide administrative oversight of the Madrid Assistance Centre along with relevant stakeholders (HR, IT, etc)
Attend and represent the Madrid Assistance Centre in internal and external meetings
Contribute to regional development initiatives and strategic projects within SEAR, maintain constructive engagement with Sales team across the region and align with other Int.SOS business lines acting in the Iberia market.

About you

10 to 15 years of experience in service companies and in environments similar to our business
Strong, demonstrable ability to plan, organize, and lead multidisciplinary operational teams
Proven experience with P&L ownership and financial accountability
Accustomed to working within strict guidelines and procedures, with a strong focus on compliance and risk management
Solid business acumen with the ability to balance operational excellence and strategic objectives
Strong customer‑experience orientation, ensuring service quality and client satisfaction
Ability to effectively navigate complex, matrixed organizations
Excellent influencing, stakeholder management, and communication skills
Strong relationship‑building capabilities and a collaborative team‑player mindset
Mandatory English and Spanish proficiency

Additional information

Start date: as soon as possible
Remote work (1 to 2 days maximum) depending on site conditions
Gross annual salary : from 70-95K€ (depending on experience) + 2 months of annual bonus

#EUROPE

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