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- Inglés
- Contrato en prácticas
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- Inglés

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Reservations Trainee (Internship)

Grand Hyatt Barcelona
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa | Contrato en prácticas
Hace 13 horas

Cualificaciones

Español
Microsoft Excel
Inglés
Experiencia en hoteles

Descripción completa del empleo

Summary

At Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a motivated, detail‑oriented, and service‑driven student to join our Reservations Internship Program.

If you are passionate about hospitality, guest experience, and hotel operations, this opportunity will allow you to develop your skills in reservations, communication, and revenue support within a luxury environment.

The Reservations Trainee plays a key role in supporting the reservations team, ensuring accurate bookings, seamless guest communication, and an exceptional experience from the very first guest interaction.

Are you ready to be the first point of contact in a luxury hotel experience?

This is your opportunity to gain hands‑on experience in reservations and guest communication while working with an international team at one of Barcelona’s most exciting new luxury hotels.

At Hyatt, our purpose is “Care for People so They Can Be Their Best.” During your 6‑month internship, you will gain exposure to the commercial and operational side of the hotel, working closely with:

Reservations Department – Managing individual and group bookings
Front Office – Ensuring smooth guest arrivals and departures
Sales & Revenue Teams – Supporting pricing strategies and occupancy optimization

Qualifications

What You’ll Do

As a Reservations Trainee, you will:

Assist in managing room reservations via phone, email, and online channels
Provide guests with accurate information about room types, rates, promotions, and hotel services
Support the team in handling booking modifications, cancellations, and special requests
Maintain updated and accurate information in the reservation system (PMS)
Ensure all reservation details are correctly recorded and communicated to relevant departments
Collaborate with Front Office and Housekeeping to ensure smooth guest experiences
Assist with group bookings and event-related reservations
Monitor availability and support the team in maximizing occupancy and revenue opportunities
Learn and apply Hyatt standards in guest communication and service excellence
Develop strong organizational, communication, and problem-solving skills

Who You Are

We’d love to meet you if you are:

A current university or hospitality/business school student
Interested in hotel operations, reservations, or revenue management
Fluent in Spanish and comfortable in English (additional languages are a plus)
Organized, detail‑oriented, and comfortable working with systems
A strong communicator with a guest-focused mindset
Proactive, reliable, and eager to learn
Familiar with basic computer systems (Excel, PMS knowledge is a plus)
Available for a 6‑month full‑time internship
Able to sign an internship agreement with your school
Legally authorized to work in Spain or eligible for an EU internship

What You Get

€500 net/month stipend
Personalized training plan + access to Hyatt’s global learning platform
Free Headspace subscription for wellbeing
Staff meals during shifts
6 vacation days during the internship
Exposure to real hotel reservation systems, guest communication, and revenue processes
Mentorship and structured learning within an international hospitality team

Start your journey in guest experience and hotel operations

Join a hotel that values precision, communication, and care, and discover how exceptional guest experiences begin even before arrival.

Apply now and become part of the Grand Hyatt Barcelona team.

Care Connects Us – Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide everything we do.

What You’ll Love About Working With Us

Special Hyatt hotel rates for you, your family, and friends
Discounts in hotel restaurants and bars
Employee dining room with daily meals
Free wellbeing and mental health platform
Continuous learning and global career opportunities

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt offers a truly global career experience.

Join Grand Hyatt Barcelona and play a key role in delivering seamless guest journeys from the very first interaction.

Solicitar ahora

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