An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
The Solutions Consultant is responsible for the support, of a solution designed sale to provide a customised service solutions for high potential opportunities and strategic client accounts.
Our expectations of you include:
- Customer engagement with growth and learning for you to gain and conduct in-depth discovery sessions that lead to a solution-based sale of products and services
- Progression to help in the creation of business, functional and technical requirements demonstrate to the client our ability to deliver these services solutions that meet or exceeds expectations.
- Support for you to execute on the processes and behaviors that will result in the sales of these new services.
- Learning geared for you to digest and absorb the training materials that help you facilitate the execution of solution design sessions.
Provide Pre-and Post-Sales support to the relevant sales business unit to deliver TNS’ Solution Portfolio to new and existing customers.
Role Requirements
Provide support to Sales Teams for the following elements – Solution Consultant Remit
Knowledge of TNS product and solution capabilities for payment solutions
Support Sales presentations and meetings with new and existing customers
Provide and maintain regular contact with TNS’ customers
Provide support for customer responses to RFP’s/RFI’s
Knowledge of TNS’ customer base and the Payment market for the relevant country and region
Advise and recommend products and solutions relevant to a given customer
Production of technical proposals for Sales opportunities
Production of cost models for Sales opportunities
Production of technical requirements for internal delivery teams
Revenue Targets and Generation - Solution Consultant Remit
Understand and maintain knowledge of sales and revenue targets
Review Sales Pipeline to align priorities to maximise revenue
Identify opportunities to aid revenue and pipeline activities
Industry awareness - Solution Consultant Remit
Maintain a market and business awareness of the Payments Industry
Maintain knowledge of a customer’s business objectives within the Payment Industry
Maintain awareness of the Payment Industry standards
- Security Standards
- Message and Protocol Standards
- New and Alternative Payment Acceptances
Deliverable Objectives - Solution Consultant Remit & Post Sale Remit
Maintain and build relationships with Internal Delivery and Support teams
Maintain and build relationships with Internal Operational teams
Ensure Product and Services are technically understood and remain updated
Ensure costing models are produced and maintained
Ensure that technical documents adhere to the set standard
Ensure Service Management and Operational relationships are developed and maintained
Ensure delivery processors are followed.
Group Objectives
Maintain and build relationships with Solutions Consultants across regions
Promote and support information sharing within the group
Provide training and skill knowledge to group members
The role requires experience based on the following: -
Languages
Accept - Payment Acceptance
- Wallet and eCommerce technologies
- Outdoor and Indoor Payments acceptance model
- Unattended and Attended Payments – Point of Sale Acceptance
models and Terminals
- Parking
- Retail
- Vending/Kiosk
- Fuel and Convenience
- Terminal Driving/ATM processing
- Intelligent Payment Routing
- Fraud, DCC, 3DS and Tokenisation
- Reconciliation, file settlement
Experience of Payment related Services
Knowledge of Transactional Message Specifications ISO, Nexo, APAC’s, Prince and XML
Knowledge of Acquiring and Issuing payment processing
Knowledge of Payment Service Providers, Payment Gateways and Scheme Gateways
Knowledge of Automated Teller Machine delivered services
Knowledge of Vending/Kiosk Services
Knowledge of Wallet, ApplePay, GooglePay, WeChat and other alternative payment methods
Connect – Payment Connectivity
Data Networking Experience covering the following key subjects
IP Based Access Services, Local and Wide Area Networking
- Layer 2 services – Ethernet, VLAN’s
- Layer 3 VPN services and IP Based services
Knowledge of Software Defined WAN Services (SDWAN) – Fortinet
Strong knowledge of vendor hardware Cisco, Fortinet and Teltonika and Virtual Access Products
Any relevant technical qualifications CCxx, NSE etc
Access IP Services covering
- Broadband FTTC/FTTP and Ethernet based services
- Wireless –4G/5G Services
- Internet based services VPN (Virtual Private Network) and TLS
- Cisco Umbrella, ZTNA Services
Understanding of:-
industry standards and Market trends for the Spanish’s Market
Security standard PCIDSS
P2PE Terminal standards
DDOS mitigation
Firewalls – Fortigate
IP Addressing, Network Address Translation, IP SLA and Quality of Service
Cloud based services – AWS, Google Cloud and Azure
F5 Products
Linux
VmWare Platforms
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
