20 publicaciones de empleo destacadas de head of customer service en madrid, md (¡Están contratando!)

Head of Retention & Loyalty Role
Verisure —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Español
- Inglés
- Grado
Solicitud rápida
5d
Head of Procurement, Global
Enfinity Global —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
Solicitud rápida
Senior Operations Manager (South Europe)
Blacklane GmbH —Madrid, Madrid provincia
- Español
- Inglés
Client Distribution Leader
AXA —Madrid, Madrid provincia
- Español
- Ventas
- Inglés
Customer Experience Quality Specialist (f/m/d)
Awin —Madrid, Madrid provincia
- Trabajo híbrido
- Microsoft Office
- Liderazgo
- Marketing
5d
O&M Sales Manager M/F
Renvolt Spain —Madrid, Madrid provincia
- Español
- Ventas
- Inglés
Retail Buying & Planner Merchandiser
Triumph Intertrade AG —Madrid, Madrid provincia
- Español
- Microsoft Excel
- Inglés
2d
Trade & Working Capital Transaction Banking Expert VP
SCH Banco Santander, S.A. —Boadilla del Monte, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Español
- Microsoft Excel
- Abono gimnasio
- Seguro de vida
Professional Practice Associate
BNP Paribas —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Operations Automation & AI Specialist
InPost Iberia —San Fernando de Henares, Madrid provincia
- Trabajo híbrido
- CRM software
- Español
- Microsoft Excel
Solicitud rápida
Global Senior Product Marketing Lead for SIRIOS
Straumann Group —Madrid, Madrid provincia
- Jornada completa
- Ventas
- Inglés
- Marketing
OTC Billing Accountant
Sulzer —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
KAM (Key Accounts Manager) A&H
AIG Europe S.A. (Spain branch) —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
Solicitud rápida
Product Manager EMEA (f/m/d)
Canadian Solar MSS IBERIA, S.L. —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Sistemas ERP
Solicitud rápida
Head Clearing Product & Business Development
SIX Group AG —Madrid, Madrid provincia
- Teletrabajo
- Español
- Inglés
- Grado
Project Manager Data Centers Projects - Digital Infra - Madrid
Ferrovial Construction —Madrid, Madrid provincia
- Jornada completa
- PMP
- Project management
- Liderazgo
AI Deployment Engineer
OpenAI —Madrid, Madrid provincia
- Jornada completa
- Ventas
- Machine learning
- JavaScript
Junior Underwriter
Dojo.tech —Madrid, Madrid provincia
- Español
- Inglés
- Oficina
13d
Global IT Business Analysis Expert
CEVALogistics —Madrid, Madrid provincia
- Jornada completa
- Informática
- Project management
- Grado
12d
Head of Credit Portfolio Risk
U.S. Bank National Association —La Moraleja, Madrid provincia
- Jornada completa
- Reclutamiento
- Liderazgo

Quiero recibir la alerta de empleo más reciente de head of customer service en madrid, md

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Head of Retention & Loyalty Role

Verisure -
Pozuelo de Alarcón, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa
Hace 5 días

Cualificaciones

Español
Inglés
Grado
Portugués
Administración y dirección de empresas
SaaS
Liderazgo

Descripción completa del empleo

Role purpose:

Lead the retention and loyalty strategy to maximize Customer Lifetime Value (CLV), reduce churn and strengthen long-term customer engagement across the installed base.

The role is responsible for defining and executing proactive retention initiatives, loyalty programs and value-enhancing actions through a customer-centric and data-driven approach, ensuring sustainable growth and profitability of the recurring revenue portfolio.

The successful candidate will join the LatAm Customer Value Management team.

Main functions and tasks:

Define and execute the customer retention strategy across the full customer lifecycle.
Identify churn drivers and implement mitigation initiatives.
Develop proactive and reactive retention actions.
Lead cancellation prevention and save initiatives.
Optimize retention policies, offers and customer treatment strategies.
Design loyalty initiatives to improve customer engagement and long-term value perception.
Increase customer stickiness, service adoption and usage.
Strengthen Value-for-Money (VfM) perception through customer experience and engagement initiatives.
Develop lifecycle management initiatives to maximize Customer Lifetime Value (CLV).
Collaborate cross-functionally with Operations, Customer Care, Marketing, Sales and Analytics teams to ensure effective execution of retention and loyalty initiatives.
Monitor and analyze retention KPIs, customer behavior and portfolio performance to identify risks and opportunities.

Desired Qualifications and Skills:

7+ years of experience in Customer Value Management, Retention, Loyalty, CRM, Customer Strategy or Advisory roles.
Bachelor’s degree in Engineering, Business Administration, Economics or related fields.
Strong analytical and strategic thinking capabilities.
Deep understanding of customer lifecycle management and recurring revenue business models.
Data-driven mindset with experience in advanced customer analytics.
Ability to translate insights into scalable business initiatives.
Strong stakeholder management and cross-functional leadership skills.
Exposure to predictive analytics, segmentation and next-best-action models.
Experience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) will be highly valued.
Fluent in English and Spanish; Portuguese will be considered a plus.

General Competencies

Customer-centric mindset
Strategic thinking
Data-driven decision making
Strong execution capabilities
Cross-functional leadership
Influence and stakeholder management
Problem-solving mindset
Continuous improvement orientation
Teamwork and collaboration
Highly self-motivated and results-oriented
Hands-on profile with strong ownership mentality

Solicitud rápida

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head of customer service empleos en madrid, md

Head of Retention & Loyalty Role

Head of Procurement, Global

Senior Operations Manager (South Europe)

Client Distribution Leader

Customer Experience Quality Specialist (f/m/d)

O&M Sales Manager M/F

Retail Buying & Planner Merchandiser

Trade & Working Capital Transaction Banking Expert VP

Professional Practice Associate

Operations Automation & AI Specialist

Global Senior Product Marketing Lead for SIRIOS

OTC Billing Accountant

KAM (Key Accounts Manager) A&H

Product Manager EMEA (f/m/d)

Head Clearing Product & Business Development

Project Manager Data Centers Projects - Digital Infra - Madrid

AI Deployment Engineer

Junior Underwriter

Global IT Business Analysis Expert

Head of Credit Portfolio Risk

Quiero recibir la alerta de empleo más reciente de head of customer service en madrid, md

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