20 publicaciones de empleo destacadas en customer success manager (¡Están contratando!)

Customer Success Manager
AvePoint —Madrid, Madrid provincia
- Teletrabajo
- Español
- Azure
- Servicio al cliente
Solicitud rápida
6d
TÈCNIC/A ATENCIÓ AL PÚBLIC I GUIA CAPS DE SETMANA A MAS DE COLOM - CASA BORGES (TÀRREGA)
Gestió Cultural Transversal —Tàrrega, Lleida provincia
- Solo fin de semana
- Español
- Inglés
6d
Senior Customer Success Manager
RevenueCat —España
- Jornada completa
- Teletrabajo
Customer Success Manager Senior
Orquest - Retail Smart Planning —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Microsoft Excel
Solicitud rápida
Customer Success Manager - Centric Shoppingfeed
Centric Software —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Microsoft Office
Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% remote)
LimeFlight —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Informática
- Inglés
- Grado
Customer Success Manager, SEUR
GitLab —En remoto
- Jornada completa
- Teletrabajo
- Desarrollo de software
- Vacaciones pagadas
Customer Success Manager - Italian Speaker
Planet —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
Gestor de Cuentas /Responsable Atención al Cliente
Maslabor Iberia ETT SL —Sabaris, Pontevedra provincia
- Jornada completa
- CRM software
- Microsoft Excel
- Servicio al cliente
Solicitud rápida
9d
Senior Customer Success Manager, EMEA
Duetto Research —Barcelona, Barcelona provincia
- Teletrabajo
- Salesforce
- Inglés
- Hotel
Solicitud rápida
6d
Customer Service Manager
Newrest —Torrejón de Ardoz, Madrid provincia
- Jornada completa
- Microsoft Excel
- Servicio al cliente
- Inglés
Solicitud rápida
Customer Service Manager
Newrest —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Servicio al cliente
- Sistemas ERP
Solicitud rápida
13d
Customer Success Manager
3Shape —Madrid, Madrid provincia
Senior Customer Success Manager
osapiens —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
Solicitud rápida
7d
AI Support Delivery Manager - Customer Care
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Máster
- Inteligencia artificial
- Liderazgo
Solicitud rápida
Enterprise Customer Success Manager
Guesty —En remoto
- Jornada completa
- Teletrabajo
Solicitud rápida
7d
Strategic Customer Success Manager
SqlDBM —En remoto
- Jornada completa
- Teletrabajo
- Español
- Inglés
- Vacaciones pagadas
Solicitud rápida
3d
Customer Success Manager – German Market
Spendesk —Barcelona, Barcelona provincia
- Trabajo híbrido
- Sistemas ERP
- Inglés
- Oficina
8d
Customer Success Manager, Enterprise (French)
SEMrush —Barcelona, Barcelona provincia
- CRM software
- Inglés
- Marketing
1d
Customer Support (PMS y Channel Manager)
Icnea —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Servicio al cliente
- Habilidades de comunicación
- Seguro médico privado
- Teletrabajo opcional
Solicitud rápida
6d

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Customer Success Manager

AvePoint -
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Hace 6 días

Cualificaciones

Español
Azure
Servicio al cliente
Microsoft Office
AWS
Project management
SharePoint
Cloud
Recopilación de requisitos
Italiano

Descripción completa del empleo

About the position:

The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.

Key responsibilities:

Developing business value assessment program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals
Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
Maintaining customer technical account portfolio to provide technical guidance and recommendation
Aligning AvePoint's product line to provide a comprehensive solution that satisfies the customer's business needs
Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data
Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell.
Identifying and understanding a customer's adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy
Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success
Becoming an expert in the features and benefits of our applications
Delivering web-based and/or onsite product overviews and training sessions for clients
Conduct basic technical consultancy with clients regarding AvePoint Products

OK, I'm interested... is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

What you will bring to our team:

Fluent or business proficient in Spanish and Italian
Several years of experience in a technical consulting role such as technical account management or technical business analysis
Strong customer satisfaction, customer service, adoption, and retention experience
Excellent written/verbal communication
Strong organization, presentation, and project management skills
Ability to work individually and within a highly collaborative global team setting
Willingness to learn and adapt in a fast-paced environment
Strong experience in communicating with different stakeholders and decision makers, both internally and externally
Expert at customer relationship management
Advanced ability to understand business objectives through requirements gathering and analysis

Knowledge in the following technical areas are a plus:

Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologies
Any M365, Azure or Microsoft Certifications
Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
Other cloud knowledge like Google workspace, Amazon Web Services

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

#LI-SB1

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

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