20 publicaciones de empleo destacadas en amazon digital (¡Están contratando!)

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Informática
- Grado
- APIs
3d
Global Account Manager, EMEA Energy & Utilities
AWS EMEA SARL (Spain Branch) —Madrid, Madrid provincia
- Jornada completa
- Informática
- Ventas
- Máster
Principal PS consultant
Genesys —Madrid, Madrid provincia
- Jornada completa
- Inglés
- AWS
- Habilidades de presentación
AWS Commercial Sales Internship (German and Dutch)
AWS EMEA SARL (Spain Branch) - G84 —Madrid, Madrid provincia
- Horas extra
- Microsoft Word
- Microsoft Excel
- Ventas
Account Manager (m|w|d)
idealo internet GmbH —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Ventas
Solicitud rápida
EJECUTIVO DE CUENTAS
MARKETALIA MARKETING ONLINE —Madrid, Madrid provincia
- Project management
- Habilidades de comunicación
- Formación continua
Network Engineer
Eurovision Services —Madrid, Madrid provincia
- De guardia
- Trabajo híbrido
- Inglés
- AWS
- IT
- Plan de pensiones
Sales Compensation Senior Specialist
Aleph Holding —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
Data Backend Engineer
Honest Greens (HQ) —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- AWS
Solicitud rápida
12d
Amazon EMEA PS Account Manager
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Marketing
- Parking gratuito
- Seguro de vida
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Senior UX/UI Designer ‍
Open sistemas —En remoto
- 40.000 € al año
- Teletrabajo
- Inglés
- Seguro médico privado
- Flexibilidad horaria
Data Science/MLOps Engineer
Accenture —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- AWS
- Machine learning
- Reparto de beneficios empresariales
- Seguro médico privado
Diseñador (a)
FHIOS —Barcelona, Barcelona provincia
- Trabajo híbrido
- Inglés
- Seguro médico privado
Solicitud rápida
Técnico/a informático/a (MAC)
FHIOS —Barcelona, Barcelona provincia
- De lunes a viernes
- Trabajo híbrido
- Sistema operativo Windows
- Seguro médico privado
Solicitud rápida
14d
Director, Enterprise Architect, Technical Leader
Kyndryl —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Grado
PM Network Transformation | Infrastructure Project
Grupo NS —Madrid, Madrid provincia
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- Jornada completa
- Trabajo híbrido
- Project management
- Gestión de equipo
- Habilidades organizativas
5d
Principal Technical Program Manager, AWS Digital Sovereignty & European Sovereign CloudDigital
AWS EMEA SARL (Spain Branch) - G84 —Madrid, Madrid provincia
- Jornada completa
- Máster
- AWS
- Project management
Programador/a
Morgan Media —Madrid, Madrid provincia
- Español
- Informática
- Oficina
- Formación continua
- Seguro médico privado
AMOC Area Maintenance Manager, AMOC Area Maintenance Manager
Amazon Spain Fulfillment, S.L.U. - C05 —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- Grado
- Machine learning
Ontology Architect
EPAM Systems, Inc. —Barcelona, Barcelona provincia
- Azure
- Doctorado
- Oficina
- Vacaciones pagadas
- Programa de recomendación

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Las Rozas de Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 3 días

Cualificaciones

Informática
IVR
Grado
APIs
Cloud
Inteligencia artificial

Descripción completa del empleo

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

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Solutions Architect – Contact Center (Cloud & AI)

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