20 publicaciones de empleo destacadas en software testing analyst (¡Están contratando!)

Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Madrid, Madrid provincia
- De guardia
- Microsoft Excel
2h
Senior QA Automation Engineer
FYST —En remoto
- Jornada completa
- Teletrabajo
- Inglés
- Python
Solicitud rápida
7d
.NET/Python Software Developer | Energy Sector
Etinars —Valencia, Valencia provincia
- Trabajo híbrido
- Azure
- Inglés
- Máster
Solicitud rápida
Senior Development Engineer/ Mathematician/ Data Analyst
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Máster
14d
EU - Architect / Analyst (AA) - Ayesa - 1896
The White Team —Bilbao, Vizcaya provincia
- Teletrabajo
- Desarrollo de software
- Agile
Senior QA Automation Engineer
Verisk —Málaga, Málaga provincia
- Jornada completa
- Java
- JavaScript
- Agile
- Vacaciones pagadas
- Seguro de vida
Sr. Functional Analyst - Total Rewards
Ball Corporation —Las Matas, Madrid provincia
- Recursos humanos
- Administración y dirección de empresas
- Ciencias empresariales
Solicitud rápida
SAP Functional Analyst (Manufacturing)
ARQUIMEA —Torrejón de Ardoz, Madrid provincia
- Trabajo híbrido
- Máster
- Grado
Solicitud rápida
Senior Data Analyst
Werfen —Barcelona, Barcelona provincia
- Jornada completa
- Azure
- Inglés
- SQL
Business Analyst - Cross Stream Integration Lead
SGS —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Oracle
- Informática
- DevOps
Solicitud rápida
Core Software Engineer, Security & Platform
CARTO —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
- Oficina
- AWS
Solicitud rápida
22h
EMEA Telco Solutions Project Manager
Hewlett Packard Enterprise —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Informática
- PMP
- Inglés
Azure Data Engineer
Capgemini —Madrid, Madrid provincia
- Azure
- Informática
- DevOps
- Formación continua
- Seguro médico privado
Lead, ERP Analyst
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Sistemas ERP
- Inglés
- Máster
- Días de asuntos propios
- Teletrabajo opcional
Solution Integration Architect
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Informática
- DevOps
- Máster
8d
ERP Business Analyst - Finance Consolidation with OneStream
Roche —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Sistemas ERP
- Inglés
Senior Back End Developer
INEO Innovative Technologies —Valencia, Valencia provincia
- Jornada completa
- Azure
- DevOps
- Inglés
- Seguro de vida
Cobol Developer (Banking Sector) | Lisbon / Porto
Capgemini —Gaià, Barcelona provincia
- Informática
- Inglés
- Grado
- Seguro de vida
- Programa de recomendación
Senior PL/1 Application Developer (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Grado
- Machine learning
- Plan de pensiones
Technical Scrum Master - RDT Identity & Access Management
Roche —Madrid, Madrid provincia
- Jornada completa
- Azure
- Informática
- DevOps
8d

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Administrator - Desk Side Services, AMT Asset Management Software

HCLTech -
Madrid, Madrid provincia

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Detalles del empleo

Hace 2 horas

Cualificaciones

Microsoft Excel

Descripción completa del empleo

Madrid, Madrid
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
3. Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
4. Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.
Skill Requirements
1. In-Depth Knowledge Of Asset Management Services And Tools.
2. Strong Analytical And Problem-Solving Skills.
3. Proficient In Ticketing Systems And Incident Management Processes.
4. Excellent Communication And Interpersonal Skills.

Other Requirements

Experienced in Desktop Laptop, troubleshootingExperienced in installation, configuration and OS troubleshootingExperienced in Asset Management Should have experience in application supportKnowledge on iPhone configurationShould have exposure to basic network troubleshootingExposure and understanding of ticketing toolUnderstanding of ticketing process incident/service requestsUnderstanding of SLA and meeting targetsUnderstanding of Service desk process of logging tickets and allocationUnderstanding of Asset/inventory record process, System & Peripherals movementsetcUnderstanding to coordinate with vendors/principlesUnderstanding of client management, user response (email/verbal)Managing SLAs for its respective sites.Hands-on experience on ticketing application.Knowledge of Hardware asset management.Working on incidents and requests, troubleshooting hardware and software issue.Lead the team as cluster lead stand point.Experience to Installation and configure operating systems, applications andsoftware/driver updates.Experience on remote assistance in PC set up, upgrades, troubleshooting.Hands-on experience on Microsoft excel.Preparing/updating reports for the tickets processed, Inventory report, keeping atrack of assets/Stocks movement across sites.Keeping required documents handy and updated.\r\nEscorting third party engineers at site.Smart hand request/Hands and feet support for network/printer/firewall activitiesetc.Packing and unboxing laptops.Quality Assurance Testing of laptopsMove equipment between Hub/tech Hub, Goods in and Loading BayDisposing equipmentLiaising with site facilities for maintenance of the Hub/tech Hub areaMonthly/weekly Inventory auditPlacing Hardware/accessories orders and managing Threshold stockHandling Customer service supportDeskside Support callsReceiving equipment from clients and updating stockroom.Managing stockroom.Should have worked in Manufacturing & Production line support from IT PerspectiveSupport in Manufacturing & Production line support from IT Perspective,Infrastructure coordination, Small data center exposure, Server rack/unrack, POCwith central team, factory support, manufacturing devices support. 24/7 On callsupport & outside business hours/weekend smart hands support to be provided,when required.

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