20 publicaciones de empleo destacadas de technical support representative en barcelona, ct (¡Están contratando!)

Customer Service Team Leader - IT/EN/ES
Transcom —Barcelona, Barcelona provincia
- Español
- Microsoft Excel
- Servicio al cliente
9d
Manager - Laboratory & Analytical Development
Biomat SA —Parets del Vallès, Barcelona provincia
- Jornada completa
- Grado
- Control de calidad
CTS TECH DOC & TRAINING TRAINEE
Grifols International SA —Sant Cugat del Vallès, Barcelona provincia
- Microsoft Word
- Microsoft Excel
- Inglés
Global Study Associate
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Investigación
1d
Account Management Representative
Hyperion Materials & Technologies —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- Microsoft Word
- Español
Cybersecurity Governance Specialist
Grifols SA —Parets del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Hospital
Port Operations & Business Development Specialist - Noatum Maritime Cruise Services
Noatum HOLDINGS —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
Global Study Manager
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Investigación
11d
Dx CRM Data Analytics Trainee
Grifols International SA —Sant Cugat del Vallès, Barcelona provincia
- Microsoft Word
- Microsoft Excel
- Inglés
Junior Performance Marketer (Full Remote - Europe)
EverAI —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Microsoft Excel
- Inglés
- Máster
- Vacaciones pagadas
- Teletrabajo opcional
8d
Sales Development Representative (English Speaking) - Barcelona Hybrid
Boomi —Barcelona, Barcelona provincia
- Ventas
- Servicio al cliente
- Inglés
Global Development Associate Medical Director
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Investigación
10d
Cybersecurity Assurance Specialist
Grifols SA —Parets del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Hospital
Global Supplier Quality Manager – Certified Welding Engineer (CWE / IWE / EWE)
Siemens —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Outlook
- Inglés
- Microsoft Office
Junior Business Development Representative - German
Hyperion Materials & Technologies —Barcelona, Barcelona provincia
- Español
- Ventas
- Marketing
13d
Sales Representative Cataluña & Baleares (f/m/d)
Beckman Coulter Diagnostics —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Ventas
- Inglés
- Vacaciones pagadas
Global Category Manager - IT HW / SW
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Inglés
- Project management
- Grado
8d
Director, Alliance Management (Alliance Lead)
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Investigación
- Project management
11d
Global Medical Affairs Leader
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Doctorado
- Máster
- Seguro oftalmológico
3d
Senior Manager Technical Accounting
Grifols SA —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Grado
- Contabilidad
- Contabilidad

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Customer Service Team Leader - IT/EN/ES

Transcom -
Barcelona, Barcelona provincia

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Detalles del empleo

Hace 9 días

Cualificaciones

Español
Microsoft Excel
Servicio al cliente
Inglés
Italiano
Liderazgo

Descripción completa del empleo

Customer Service Team Leader - IT/EN/ES

Location: Spain, Barcelona

Job category: Operations

Language: English, Spanish, Italian

We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for a Team Leader to drive our Customer Service operations, and we want you to join us!

We are seeking a dynamic and people-oriented Team Leader to manage our Customer Service Representatives (CSRs). In this role, you will be directly responsible for the productivity, quality, and efficiency of your assigned team. Your daily mission centers on optimizing agent performance, boosting competency development, and ensuring our team's alignment with Transcom’s high organizational standards. As a Team Leader, you will play a crucial role in ensuring the success and satisfaction of our clients and their customers.

What’s in it for you

Monthly Gross Salary: EUR 1,689.89

Great working atmosphere and a friendly team spirit with multilingual colleagues.

An ambitious and stable employer with long-term goals and a culture that roots for your success.

Paid training and continuous leadership support.

The opportunity to manage your daily tasks while driving positive, lasting change.

Collaborative teamwork towards a common goal, with genuine opportunities for internal promotion.

Join Transcom as a Team Leader!

In this role you will be responsible for:

Leadership & Team Development: Lead, mentor, and motivate your team of CSRs, fostering an inclusive work environment, open communication, and seamless cooperation.

Performance Monitoring: Track, analyze, and report on team metrics (including productivity, quality, absenteeism, punctuality, and retention), implementing targeted action plans to exceed project goals.

Continuous Feedback: Conduct regular One-to-One coaching sessions to address performance, alignment, or behavioral indicators, providing continuous feedback for professional growth.

Operational Excellence: Maintain applications, databases, and internal documentation while ensuring full compliance with company procedures and labor frameworks.

Client & Stakeholder Coordination: Collaborate closely with Quality & Training managers, HR, and business support teams to optimize campaign performance and resolve complex challenges.

What we are looking for:

Experience: proven experience in a similar leadership role managing customer service/contact center teams.

Technical Skills: Proficient in office tools, specifically a Medium level of Excel.

Language Proficiency: Italian - C1, English - C1, Spanish - C1.

Location & availability: Residing in Barcelona or the Barcelona metropolitan area, with the ability to travel to the office for occasional face-to-face client meetings and business-related engagements as needed.

Core Competencies: Advanced communication and customer orientation, robust analytical and decision-making skills under pressure, and a strong capability to organize, plan, and delegate effectively.

What Life at Transcom is like

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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Quiero recibir la alerta de empleo más reciente de technical support representative en barcelona, ct

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