20 publicaciones de empleo destacadas en amazon digital (¡Están contratando!)

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Informática
- Grado
- APIs
Cloud & DevOps Engineer
Devoteam —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- DevOps
- Inglés
- AWS
Cloud & DevOps Engineer
Devoteam Spain —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- DevOps
- Inglés
- AWS
Solicitud rápida
Marketing Localization Producer , Central Marketing Localization
Amazon Digital Spain S.L.U. —Madrid, Madrid provincia
- Jornada completa
- Project management
- Habilidades organizativas
- Marketing
Data Scientist
adm-Indicia —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Oficina
- SQL
Solicitud rápida
Marketplace Growth Manager
Rointe Heating —Santomera, Murcia provincia
- Jornada completa
- Microsoft Excel
- Marketing
- Inglés
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
Group Product Manager
Blacklane GmbH —Barcelona, Barcelona provincia
Senior Sound Mixer
Deluxe Media —Madrid, Madrid provincia
- Jornada completa
- Oficina
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Associate Director, Creative Strategy (Paid)
Darkroom —España
- Horas extra
- Teletrabajo
- Inglés
IA Engineer
Kairos Digital Solutions —España
- Jornada completa
- Teletrabajo
- DevOps
- AWS
- Restaurante
- Formación continua
- Seguro médico privado
Freelance Amazon & Digital Marketing Service
Goliath —Valencia, Valencia provincia
- Media jornada
- Teletrabajo
- Español
- Microsoft Excel
- Inglés
Solicitud rápida
Amazon Advertising Specialist (Sponsored Ads & Amazon DSP)
RightHand —Madrid, Madrid provincia
- De 30.000 € a 35.000 € al año
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Amazon EMEA PS Account Manager
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Marketing
- Parking gratuito
- Seguro de vida
Customer Success Manager - Centric Shoppingfeed
Centric Software —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Microsoft Office
Big Data Developer - Spark Scala (100% remoto España)
UST —Madrid, Madrid provincia
- Teletrabajo
- Azure
- DevOps
- Inglés
- Abono gimnasio
Solicitud rápida
11d
Digital Wholesale Key Account Manager - Pepe Jeans
All We Wear Group —Madrid, Madrid provincia
- Español
- Microsoft Excel
- Ventas
Solicitud rápida
8d
Técnic@ de Marketplaces & E-commerce
SULION DIGITAL, S.A —Torrejón de Ardoz, Madrid provincia
- De 19.500 € a 24.000 € al año
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Habilidades organizativas
- Formación continua
- Teletrabajo opcional
14d
Key Account Manager Amazon Business (F/M/D)
Freudenberg Home and Cleaning Solutions Iberica S.L.U. —Parets del Vallès, Barcelona provincia
- Español
- Microsoft Excel
- Ventas
Accounts Payable Manager
ISDIN —Barcelona, Barcelona provincia
- Sistemas ERP
- Inglés
- Contabilidad
7d
Security Defense
Kyndryl —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Sistema operativo Windows
8d

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Las Rozas de Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Informática
IVR
Grado
APIs
Cloud
Inteligencia artificial

Descripción completa del empleo

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

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amazon digital empleos

Solutions Architect – Contact Center (Cloud & AI)

Cloud & DevOps Engineer

Cloud & DevOps Engineer

Marketing Localization Producer , Central Marketing Localization

Data Scientist

Marketplace Growth Manager

Group Product Manager

Senior Sound Mixer

Associate Director, Creative Strategy (Paid)

IA Engineer

Freelance Amazon & Digital Marketing Service

Amazon Advertising Specialist (Sponsored Ads & Amazon DSP)

Amazon EMEA PS Account Manager

Customer Success Manager - Centric Shoppingfeed

Big Data Developer - Spark Scala (100% remoto España)

Digital Wholesale Key Account Manager - Pepe Jeans

Técnic@ de Marketplaces & E-commerce

Key Account Manager Amazon Business (F/M/D)

Accounts Payable Manager

Security Defense

Quiero recibir la alerta de empleo más reciente de amazon digital

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