20 publicaciones de empleo destacadas de representative (madrid) en el pardo madrid madrid provincia (¡Están contratando!)

Customer Service Representative - Contact Center
The Cigna Group —Madrid, Madrid provincia
- Disponibilidad fin de semana
- CRM software
- Español
- Servicio al cliente
- Seguro dental
11d
Customer Service Representative with English and Chinese or Arabic - Cigna Healthcare
The Cigna Group —Madrid, Madrid provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
3d
Customer Service Representative - IOH Contact Center
The Cigna Group —Madrid, Madrid provincia
- Turno de 12 horas
- Servicio al cliente
- Inglés
- Seguro dental
7d
Irish Speaking Sales Development Representative
Ignite —Madrid, Madrid provincia
- 30.000 € al año
- Jornada completa
- Español
- Inglés
- Desarrollo de software
Solicitud rápida
1d
Car Sales Rep - Fleet Remarketing Specialist - Las Rozas Madrid
Hertz —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Ventas
- Inglés
KYC Onboarding Analyst - Institutional Clients
Ebury —Madrid, Madrid provincia
- Inglés
- Oficina
- Servicios financieros
Solicitud rápida
Microwave Instruments Study Project Manager
Airbus Defence and Space SAU —Getafe, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
Senior Project Manager
Mott MacDonald —Madrid, Madrid provincia
- Jornada completa
- Español
- Oficina
- Project management
- Seguro de vida
- Plan de pensiones
Site Manager
Hitachi Rail —Madrid, Madrid provincia
- Horas extra
- Español
- Inglés
- Ingeniería eléctrica
- Seguro de vida
Account Development Representative (Polish, Romanian, Hungarian)
FeverUp —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Inglés
- Seguro dental
- Abono gimnasio
Solicitud rápida
Senior Project Manager
AECOM —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Liderazgo
- Seguro dental
- Vacaciones pagadas
Senior Product Manager
CHEP —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Doctorado
- Informática
- Sistemas ERP
- Plan de pensiones
Sales Account Specialist, LATAM (Portuguese speaker)
Keyfactor, Inc. —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Ventas
Solicitud rápida
MRO Network Quality (Temp Agency)
Airbus Defence and Space SAU —Getafe, Madrid provincia
- Jornada completa
- Inglés
- Grado
Polish Speaking Sales Development Representative
Ignite —Madrid, Madrid provincia
- 30.000 € al año
- Jornada completa
- CRM software
- Español
- Ventas
- Vacaciones pagadas
Solicitud rápida
1d
Account Manager Project Intern (TikTok Shop) - 2026 Start (BS/MS)
TikTok —Madrid, Madrid provincia
- CRM software
- Español
- Microsoft Excel
Deutsch | German - Business Development Representative B2B
Anteriad —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
Solicitud rápida
Senior Associate Inside Sales Account Representative (Dutch Speaker)
SAS —Madrid, Madrid provincia
- CRM software
- Informática
- Ventas
Graduate Program - Business Development Representative DACH / Italian Market (m/f/x)
osapiens —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
Solicitud rápida
Accounting Manager
X-ELIO —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Microsoft Office

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Customer Service Representative - Contact Center

The Cigna Group -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 11 días

Beneficios

Seguro dental

Cualificaciones

CRM software
Francés
Español
Servicio al cliente
Inglés

Descripción completa del empleo

Job Description Summary

Do you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multilingual customer service representative where you can support customers from across the globe.
Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. In this position, you will be responsible for the contract administration and client communication for designated client relationships in the Contact Center.

What are your main responsibilities?
In this role, you’ll be able to impact the lives of the people reaching out to us. With your strong knowledge of services, active listening skills, you assist them with any of their queries around their medical plan. Your human touch, listening skills and empathy give the help and reassurance to the customer.

KEY AREAS:

Communication management in day-to-day queries of our clients and insurers through different channels mainly telephone, but written communication as well (email, letter, fax)
Documenting every interaction concisely and completely while following the internal procedures.
Handling queries efficiently and resolving customer issues in aim to provide first time resolution.
Maintain quality standards for every procedure according to internal directives.
Following through on established procedures and guidelines to efficiently address customer inquiries.
Handling medical issues, in collaboration with our medical consultants
When needed, put your language skills at work to translate different documents.
The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
Able to handle complaints and analyse them, identifying root causes that might lead to the improvement of customer satisfaction and forwarding them to the correct department.
Your critical eye easily spots possible improvements, and you share them with your manager.

What you’ll bring:

Customer focused with ability to identify and solve problems.
Customer centric mind-set.
Exceptional interpersonal skills with good verbal and written communication.
Ability to organise, prioritise and manage workload to meet individual and team targets.
Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
Contribute to maintaining a co-operative and friendly working environment.
Must possess excellent attention to detail, with a high level of accuracy with proactive approach.
Capable of balancing various tasks at once while achieving deadlines.
Ability to work under own initiative and proactive in recommending and implementing process improvements.
Tech Savy and ability to navigate different systems independently.

What skills do you need?

Advance or bilingual knowledge of English, French and Spanish is a must (C1/C2)
Advance knowledge of any other language is a plus.
Familiarity with CRM systems and practices a plus.

What we require:

You are able to commit to 39 hour/week
You are able to commit to 10 week induction training from initial start, Monday to Friday: 9:00 to 16:45 with the 2-3 first weeks full time at the office.
You are available to work one of this shifts:

Tuesday to Saturday: 15:15- 23:00

Residence within the Madrid area

What’s in it for you?
We recognize we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them:
What’s in it for you?
We recognize we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them:

Hybrid working – Enjoy working 1 day per week at the office and the rest of the week at home.
Training – First 2-3 weeks of training fully presential, and we will set you up with all the tools you need to succeed.
IT Kit - We will set you up with home working resources
24 days holiday per year Birthday off.
Private Medical and Dental Insurance
Life Assurance
Flexible dress code - It’s not about what you wear, it’s about what you can do so why not be comfortable doing it.

What makes Cigna different from other employers?
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all.
We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.
Plus much more…

Sounds good, right? It’s time to look to your future and apply to work for Cigna today!

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEAcigna.com for support. Do not emailSeeYourselfEMEAcigna.com for an update on your application or to provide your resume as you will not receive a response.

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