20 publicaciones de empleo destacadas en first level it support (¡Están contratando!)

First Level IT Support
Drees & Sommer Digital Services —Málaga, Málaga provincia
- Jornada completa
- Teletrabajo
- Microsoft Outlook
- Inglés
- Sistema operativo Windows
- Programa de recomendación
Solicitud rápida
First Level IT Support
Drees & Sommer SE —Málaga, Málaga provincia
- Jornada completa
- Teletrabajo
- Microsoft Outlook
- Inglés
- Sistema operativo Windows
- Programa de recomendación
IT Support Engineer (Level- 1) 4 days/week
ADVANCE GLOBAL IT SUPPORT —Madrid, Madrid provincia
- Hasta 180 € al día
- Jornada completa
- Español
- Inglés
- Sistema operativo Windows
Solicitud rápida
1d
IT Support Technician
Legends Global (Europe) —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
- Teletrabajo opcional
- Plan de pensiones
Solicitud rápida
IT Support Technician (L1–L2)
Axiom Technologies —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Sistema operativo Windows
IT Desktop Support
Axiom Technologies —Madrid, Madrid provincia
- Media jornada
- Informática
- Sistema operativo Windows
- Microsoft Office
NEW TECHNOLOGIES AND DIGITAL TRANSFORMATION CONSULTANT MÁLAGA
managementsolutions —Málaga, Málaga provincia
- Informática
- Máster
- Ciencias empresariales
QA Engineer
Axmed —En remoto
- Teletrabajo
- AWS
- Inteligencia artificial
1d
IT Proximity Support Technician Temporary
BNP Paribas —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Grado
Junior Systems Support Technician
Skydance —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Sistema operativo Windows
- IT
Solicitud rápida
IT Support N1
DEOLEO GLOBAL S.A.U. —Rivas-Vaciamadrid, Madrid provincia
- Trabajo híbrido
- Microsoft Word
- Azure
- Inglés
14d
QA Engineer for Mobile (Remote)
Veeva Systems —En remoto
- Jornada completa
- Teletrabajo
- DevOps
- Inglés
- Oficina
- Teletrabajo opcional
- Abono gimnasio
Junior/mid Security Analyst - 24/7
ING Hubs —Madrid, Madrid provincia
- Inglés
- Oficina
- Sistema operativo Windows
- Seguro de vida
- Plan de pensiones
10d
Secondary PE Teacher (Paternity Leave)
Cognita Schools —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Enseñanza
11d
First Line Analyst
Computacenter —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Abono gimnasio
Consultant MES
Infor —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- SQL
11d
MES Consultant
Infor —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- SQL
11d
NEW TECHNOLOGIES AND DIGITAL TRANSFORMATION CONSULTANT BILBAO
managementsolutions —Bilbao, Vizcaya provincia
- Informática
- Máster
- Ciencias empresariales
Customer Support B2B - Night Shift
Fourvenues —En remoto
- Disponibilidad fin de semana
- Teletrabajo
- Microsoft Excel
- POS
- Administración y dirección de empresas
Solicitud rápida
1d
NEW TECHNOLOGIES AND DIGITAL TRANSFORMATION CONSULTANT BARCELONA
managementsolutions —Barcelona, Barcelona provincia
- Informática
- Máster
- Ciencias empresariales

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First Level IT Support

Drees & Sommer Digital Services
Málaga, Málaga provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Beneficios

Programa de recomendación

Cualificaciones

Microsoft Outlook
Inglés
Sistema operativo Windows
Soporte informático
SharePoint
Gestión de cuentas

Descripción completa del empleo

Company Description

Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,000 employees at 63 locations worldwide support our customers in interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let’s create a world we want to live in.

Job Description

We are looking for a First Level IT Support Technician to join our IT team in a fully remote role. The position provides first-line technical support to internal users across different countries and global regions, helping ensure smooth and efficient IT operations.

Due to the international scope of the role, working hours may include evening or night shifts, depending on the regions being supported.

Key Responsibilities

Provide first-level IT support to internal users via ticketing systems, email, and remote support tools.
Support users located in multiple countries and time zones.
Diagnose and resolve basic hardware, software, and connectivity issues.
Document incidents, requests, and resolutions accurately in the IT ticketing tool.
Escalate complex or unresolved issues to second-level support teams.
Support user onboarding and offboarding (accounts, permissions, basic setup).
Follow IT procedures, standards, and security policies.
Contribute to improving support processes and user experience.

Working Model & Schedule

Fully remote position.
Shift-based role, with flexibility to work evening or night shifts to support global regions.
Shift planning will be organized in advance according to business needs.

Technical additions

Password resets / account unlocks
User and permission management
Remote troubleshooting tools
Identity / user management

Ticket handling

SLAs / prioritization
Ability to prioritize tickets based on urgency and impact

Knowledge base / documentation

maintaining FAQs, runbooks, and standard solutions

Qualifications

Previous experience in IT Support / Service Desk / Helpdesk
Basic knowledge of:
- Windows
- Microsoft 365 tools (Outlook, Teams, SharePoint)
- IT ticketing systems
Strong communication and problem-solving skills.
Comfortable working with users from different cultures and locations.
Fluent English is required; additional languages are a plus.
Willingness and availability to work in a fully remote, shift-based environment, including night shifts if required.

Nice to Have

Experience supporting international or distributed teams.
Basic knowledge of Active Directory or user account management.
IT-related studies or certifications (completed or in progress).

Additional Information

To ensure your work-life balance, we offer the option of mobile working
We promote your professional and personal development through individual training and further education at the Drees & Sommer Academy
We support your health with a bonus for sports enthusiasts. We offer the possibility of subscribing to a private health insurance policy
Employees benefit from tax advantages related to their commuting expenses for the office
Fiscal advantages for employees expenses in meal costs during the worktime. Employee referral program with attractive bonus scheme
Supporting career and family by receiving tax benefits for kindergarten expenses

Solicitud rápida

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