About the Job
As the Regional Service Manager – myIT Services (EMEA) at Allianz, you will play a key role in overseeing and enhancing service delivery within Spain while aligning with the broader EMEA region. Based in Spain, you will act as the primary interface between customers and external service providers, ensuring operational efficiency, high-quality service outcomes, and alignment with global strategies. This position requires a strategic leader who thrives in a dynamic environment, excels in managing complexity, and fosters collaboration across teams to deliver exceptional service.
This is a unique opportunity to drive regional operations, manage escalations, and ensure seamless service delivery while contributing to global objectives. If you are proactive, solution-oriented, and passionate about operational excellence, this role is your next career step.
What you do
- Oversee daily operations to ensure smooth service delivery and manage escalations with service providers.
- Provide input to service delivery meetings to guide regional decision-making and align with customer demands.
- Monitor Service Level Agreements (SLAs) and ensure adherence to contractual obligations.
- Collaborate with external partners to resolve service-related issues and ensure seamless integration of services.
- Drive service delivery planning and ensure smooth transitions for new or evolving services.
- Work closely with local service managers and global service teams to align delivery with regional needs.
- Act as a communication bridge between regional and global teams to align service delivery with global strategies.
- Support local Service Delivery Managers in resolving singular complaints and claims, managing escalations with providers when necessary.
What you bring
- Deep understanding of IT products, processes, and services, including their lifecycle.
- Strong customer relationship management and supplier management skills.
- Ability to drive budget planning and cost-effective service design.
- Demonstrated ability to align regional operations with global strategies.
- Bachelor’s degree in IT, Business Administration, or a related field.
- +4 years of experience or extensive experience in regional service management or similar roles.
- Proven track record in managing service delivery and driving operational efficiency.
- Strong leadership, communication, and stakeholder management skills.
- Fluency in English. Other languages are highly valuable.
- Familiarity with AI tools and their practical use
- IMPORTANT: This is not a Management/Director/Head-of-Department level position. Any profiles mismatching the required seniority level will not be considered.
What we offer
- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
About Allianz Technology
With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.
We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.
In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.
Find us at: www.linkedin.com/company/allianz-technology.
Commitment to Integrity, Fairness Inclusion
Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
To Recruitment Agencies:
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.
When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.
96420 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent
