20 publicaciones de empleo destacadas de head of customer en madrid, md (¡Están contratando!)

Head of Assistance Operations
International SOS —Madrid, Madrid provincia
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Eurovision Services —Madrid, Madrid provincia
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American Express —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Gestión del tiempo
- Seguro dental
- Seguro oftalmológico
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What's Up - Living English —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Inglés
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Head of Fund Operations
Revolut —Madrid, Madrid provincia
- Jornada completa
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Head of Risk (Non-Retail)
Revolut —Madrid, Madrid provincia
- Jornada completa
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Head of Service
Rondo Energy —Madrid, Madrid provincia
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- Inglés
- Liderazgo
Solicitud rápida
Head of Tech Delivery and Assurance
Booking.com —Madrid, Madrid provincia
- Jornada completa
- Oficina
- POS
1d
Customer Service Manager Iberia
Kraft Heinz Company —Madrid, Madrid provincia
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Head of Strategic Partnerships
Fadata —Madrid, Madrid provincia
- Jornada completa
- Ventas
- Oficina
- Desarrollo de negocios
- Teletrabajo opcional
Director - Global Head of Solar Research
Wood Mackenzie Inc. —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
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4h
Head of Community & Social Media
Make —Madrid, Madrid provincia
- Inglés
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PRADA Department Manager ECI, Madrid
Prada —Madrid, Madrid provincia
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Admissions Assistant (Fixed Term Position)
Schiller International University —Madrid, Madrid provincia
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- Servicio al cliente
- Inglés
- Grado
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Head of Product - Onsite & Distribution
FeverUp —Madrid, Madrid provincia
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- Agile
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MANAGING DIRECTOR – GLOBAL HEAD OF ORIGINATION, WHOLESALE BANKING CASH MANAGEMENT
SCH Banco Santander, S.A. —Boadilla del Monte, Madrid provincia
- Jornada completa
- Español
- Inglés
- Abono gimnasio
- Seguro de vida
Head of Digital Workplace & Employee Experience
Loewe —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Máster
1d
eCommerce Manager
Kenvue —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Máster
- Plan de pensiones
10d

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Head of Assistance Operations

International SOS -
Madrid, Madrid provincia

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Detalles del empleo

Cualificaciones

Español
Inglés

Descripción completa del empleo

About the role

We are looking for an experienced Head of Assistance Operations to join our team in Madrid. The Head of Assistance Operations will be the most senior leader and representative of our operations in the country while ensuring that compliance site-specific requirements are met and local Int.SOS employees voices are heard within the organization.

This is an excellent opportunity for a professional with 10-15 yrs experience in a senior leadership role in Assistance Operations, with previous experience working with budgets in complex matrix environments and highly skilled at developing relationships and securing that company’s values and guidelines are represented and followed.

Key Responsibilities

Provide overall leadership and supervision of the Madrid site and act as the final decision authority at a local level
Ensure that the site has the right policies, procedures and practices, and that these comply with local legislation and with Group policies (being also Responsible for the site’s Business Continuity and Crisis Management Plans)
Ensure that behaviours and ways of working on the Madrid platform consistently reflect Assistance Centre standards, with strong focus on customer experience, service reactivity, teamwork and operational discipline
Organize the operational environment to secure smooth service delivery by planning both Operational and Medical teams
Guarantee that the Madrid Assistance Centre is productive, efficient and cost effective in its operations
Own the departmental performance for the Madrid platform providing timely analysis of agreed KPIs, business trends, project impacts and risks, and suggest corrective or improvement actions when needed
Act as the subject matter expert on the Madrid platform within the region, providing input to regional decision making and explaining local constraints, opportunities and specificities
Provide administrative oversight of the Madrid Assistance Centre along with relevant stakeholders (HR, IT, etc)
Attend and represent the Madrid Assistance Centre in internal and external meetings
Contribute to regional development initiatives and strategic projects within SEAR, maintain constructive engagement with Sales team across the region and align with other Int.SOS business lines acting in the Iberia market.

About you

10 to 15 years of experience in service companies and in environments similar to our business
Strong, demonstrable ability to plan, organize, and lead multidisciplinary operational teams
Proven experience with P&L ownership and financial accountability
Accustomed to working within strict guidelines and procedures, with a strong focus on compliance and risk management
Solid business acumen with the ability to balance operational excellence and strategic objectives
Strong customer‑experience orientation, ensuring service quality and client satisfaction
Ability to effectively navigate complex, matrixed organizations
Excellent influencing, stakeholder management, and communication skills
Strong relationship‑building capabilities and a collaborative team‑player mindset
Mandatory English and Spanish proficiency

Additional information

Start date: as soon as possible
Remote work (1 to 2 days maximum) depending on site conditions

#EUROPE

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head of customer empleos en madrid, md

Head of Assistance Operations

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PRADA Department Manager ECI, Madrid

Admissions Assistant (Fixed Term Position)

Head of Product - Onsite & Distribution

MANAGING DIRECTOR – GLOBAL HEAD OF ORIGINATION, WHOLESALE BANKING CASH MANAGEMENT

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Quiero recibir la alerta de empleo más reciente de head of customer en madrid, md

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