Mandarin Oriental Punta Negra, Mallorca is looking for a Director of Restaurants, Bars & Experiences to join our Food & Beverage team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.
About the job
As the Director of Restaurants, Bars & Experiences at Mandarin Oriental, Punta Negra, you will lead the overall strategy and operations of the hotel’s food and beverage outlets, including our restaurants, bars, in-room-dining and banqueting / catering. This role is focused on delivering exceptional culinary experiences to both hotel guests and high-profile external visitors. You will be expected to drive significant business from external guests, leveraging your strong industry connections and personal network. This position demands a hands-on approach, as you will become the face of our dining venues, building relationships with the island’s influential figures and ensuring that our offerings maintain the highest standards.
As Director of Restaurants, Bars & Experiences, you will be responsible for the following duties:
- Leadership and Oversight: Oversee the daily operations of all F&B outlets, ensuring the highest standards in product quality, guest service, and operational efficiency. Manage the pre-opening, opening, ongoing operation, and closing of all areas post season.
- Business Development: Drive the restaurant’s success by attracting external clientele, particularly from the luxury segment, and leveraging industry relationships, social networks, and innovative marketing strategies. Collaborate with Sales and PR teams to manage and execute the annual promotional schedule and create targeted programs to enhance profitability and brand image.
- Financial Management: Oversee a significant F&B budget. Monitor costs, control expenses, and ensure profitability through strategic financial planning, cost management, and ongoing financial performance analysis.
- Quality Control & Guest Satisfaction: Continuously monitor and analyse key performance metrics (such as LQE & MO Pillars) to optimise product quality, service levels, guest satisfaction, and operational efficiency. Ensure high standards in hygiene, cleanliness, and overall guest experience.
- High-Volume Experience: Successfully manage multiple high-profile restaurant operations and large-scale events, ensuring flawless service and operational efficiency even during peak volumes.
- Collaboration with High-Profile Chefs: Work closely with Michelin-starred chefs and luxury partners (e.g., Denny Garcia, Nobu Matsuhisa) to enhance the culinary offerings, positioning the brand as a leader in the luxury F&B space.
- Training & Development: Lead, mentor, and develop your team, ensuring they consistently deliver exceptional service. Focus on training programs that foster continuous improvement and maintain a highly skilled, motivated workforce.
- Guest Relations & Brand Ambassador: Act as the face of the F&B operations, building strong relationships with VIP guests and being the primary point of contact for bookings and inquiries. Ensure a personalised experience for loyal clientele and exceed their expectations at every opportunity.
- Marketing & Social Media Engagement: Drive brand awareness through innovative social media strategies, engaging guests and encouraging feedback. Analyse the effectiveness of digital campaigns and guest engagement to increase revenues and enhance brand visibility.
- Market Research & Competitor Analysis: Regularly assess competitor operations and industry trends globally and locally to stay ahead of the curve. Identify opportunities for continuous improvement, ensuring that the hotel remains a leader in the luxury F&B market.
- Public Relations & Promotions: Participate in public relations and promotional activities that enhance the image and profitability of the hotel’s F&B department. Work alongside the PR team to implement initiatives that reinforce the brand's prestige.
Technical Skills
- Extensive Experience: A minimum of 10 years in the F&B industry, with at least 6 years in senior roles managing high-volume, high-profile restaurant operations, particularly within luxury environments focused on quality and guest satisfaction.
- Proven Track Record: Demonstrated success in managing large-scale, high-profile restaurant operations, working with top-tier chefs and luxury brands, and driving business growth.
- Financial Acumen: Strong financial expertise, with a proven ability to manage large budgets, control costs, and drive profitability through strategic financial planning and cost control measures.
- Leadership & Management Skills: Exceptional leadership and organisational skills, with the ability to manage a large, diverse team in a fast-paced, high-pressure environment. Proven decision-making, planning, and analytical capabilities.
- Strategic Business Development: Experience in developing and executing strategic business and F&B plans that drive growth, profitability, and brand recognition.
- Change Management: Ability to lead and facilitate change in the working environment, focusing on continuous improvement and enhancing operational efficiency.
- Communication & Networking: Excellent communication and interpersonal skills, with the ability to build strong relationships with high-net-worth individuals, influential guests, and internal stakeholders.
- Multicultural Competence: Experience in managing multi-cultural teams and working in diverse environments, ensuring positive engagement with staff and guests from different backgrounds.
- Guest-Centric Focus: Strong ability to lead a guest-focused environment, ensuring personalized experiences that exceed expectations.
- Language Proficiency: Fluent in English, Spanish not mandatory but a plus, enabling effective communication across diverse teams and with international clientele.
- Prioritisation & Organisational Skills: Strong prioritisation and organisational skills to meet deadlines and ensure effective project execution.
As Director of Restaurants, Bars & Experiences, we expect from you:
Experience and education
- Bachelor’s degree in Hospitality Management or similar preferred
- Minimum 10 years working experience with at least 6 years of Food and Beverage experience.
Minimum 4 years working experience in a luxury hotel operation in a similar supervisory capacity.
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Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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