20 publicaciones de empleo destacadas en back office customer service (¡Están contratando!)

Customer Service Specialist (63)
Dana Incorporated —Zaragoza, Zaragoza provincia
- Microsoft Word
- Español
- Microsoft Excel
Administrativo/a back office customer service
domestiko.com —Gandía, Valencia provincia
- 25.000 € al año
- Jornada completa
- Microsoft Excel
- Servicio al cliente
- Inglés
Customer Service - Back Office Specialist
Teva —Zaragoza, Zaragoza provincia
- Servicio al cliente
- Inglés
- Microsoft Office
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
10d
Customer Retention (Executive)
Revolut —En remoto
- Jornada completa
- Teletrabajo
- Ventas
- Oficina
CSR (Customer Success Representative) Germany - Permanent - Barcelona
Naboo Group —Barcelona, Barcelona provincia
- De 35.000 € a 40.000 € al año
- Jornada completa
- Inglés
- Oficina
- Project management
Solicitud rápida
CLUB ADMINISTRATIVE ASSISTANT
Marine Corps Community Services —Las Palmas provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de vida
11d
Key Account Manager Corporate Salest (C1-IB-ES-V-2,)
BMW —Madrid, Madrid provincia
- Microsoft Powerpoint
- Español
- Microsoft Excel
12d
Back office comercial / customer service inglés
domestiko.com —Santa Margarida i els Monjos, Barcelona provincia
- Microsoft Word
- Microsoft Excel
- Ventas
Tour Leader (CEO) - Western Europe
G Adventures —En remoto
- Media jornada
- Teletrabajo
- Microsoft Word
- Microsoft Excel
- Inglés
Back Office Comercio Internacional - Murcia
LJselection —Molina de Segura, Murcia provincia
- Jornada completa
- Microsoft Excel
- Sistemas ERP
Logistics Scheduler - 6 months contract, AMZL Central Operations
Amazon Road Transport Spain, S.L.U. —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Product Designer (Platform)
Revolut —En remoto
- Jornada completa
- Teletrabajo
- Informática
- Oficina
- Máster
Service Operations Analyst
Expenti —Málaga, Málaga provincia
- De guardia
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Oficina
- Seguro de vida
13d
Field Service Coordinator
Carel Industries s.p.a. —Barcelona, Barcelona provincia
- Trabajo híbrido
- CRM software
- Español
- Oracle
Solicitud rápida
Customer Service
Emilio Sánchez Academy —La Florida, Guipúzcoa provincia
- Disponibilidad fin de semana
- Español
- Ventas
- Servicio al cliente
Customer Service (Sector Reciclaje / Trading Industrial)
Grup Essentia —l'Hospitalet de Llobregat, Barcelona provincia
- De 30.000 € a 35.000 € al año
- Jornada completa
- Español
- Microsoft Excel
- Servicio al cliente
Solicitud rápida
Plant Production Manager - Pobladura del Valle
Nutreco —Pobladura del Valle, León provincia
- Jornada completa
- Oficina
- Máster
- Habilidades de análisis
- Teletrabajo opcional
People Operations Partner - Madrid
ailylabs —Madrid, Madrid provincia
- Jornada completa
- Microsoft Word
- Español
- Microsoft Excel
- Teletrabajo opcional
Solicitud rápida
Sales Specialist
BYD Europe —Madrid, Madrid provincia
- Español
- Microsoft Excel
- Ventas
3d
Sales Manager Aftersales Iberia
Kardex Sistemas S.A.U. —San Fernando de Henares, Madrid provincia
- Jornada completa
- Ventas
- Inglés
- Microsoft Office
Solicitud rápida

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Customer Service Specialist (63)

Dana Incorporated -
Zaragoza, Zaragoza provincia

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Detalles del empleo

Cualificaciones

Microsoft Word
Francés
Español
Microsoft Excel
EDI
Servicio al cliente
SAP
Gestión en la cadena de suministro
Sistemas ERP
Inglés
Microsoft Office
Máster
Gestión de conflictos
Captura de datos
Manufactura
SAP ERP
Italiano

Descripción completa del empleo

Customer Service Specialist (63)

Zaragoza, Z, ES, 50080

Requisition: 65271

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

PURPOSE

The EU Customer Support Staff role is responsible for exceeding customer expectations by promptly responding to incoming inquiries, proactively analyzing customer needs, and performing investigations to determine root causes and drive process improvements.

PRIMARY DUTIES AND RESPONSIBILITIES

Answers incoming customer calls/chat/emails.
Enters orders into ERP system.
Drives the use of Dana order management platforms by recommending the most appropriate solution for order placement and product availability checks.
Reviews and resolves blocked orders.
Responds to price, availability, and inquiries.
Handles delivery-related improvements and expedite requests.
Coordinates open orders and back-order follow-up by maintaining backlog accuracy through regular review and clean-up of obsolete or non-relevant orders.
Ensures delivery dates are realistic based on customer requirements and potential logistical or financial constraints.
Manages past-due customer communication.
Handles EDI/Teccom processes.
Provides EDI/Teccom/Weco support and resolves reject errors.
Resolves ASN issues.
Coordinates shortage, overage, damage claims and returns.
Works with sales, accounting, and product management to resolve debits, credits, and warranty-related issues.
Schedules and executes shipments in cooperation with logistics, customers, and forwarders.
Handles invoicing and shipping documents.
Handles shipment tracking.
Handles document requests and export documentation.
Maintains master data.
Executes dunning activities for accounts receivable.
Participates in occasional projects as needed and supports ASMs with price lists and statistics.
Drives process improvement by working in cross-functional teams.
Escalates unresolved issues to the appropriate level and identifies opportunities for improvement.
Assists with daily case volume as needed.
Performs all other duties as assigned or as needed.

EDUCATION AND QUALIFICATIONS

Relevant education in Business Administration, International Trade or similar
3+ years of customer service experience in a manufacturing/distribution environment in lieu of relevant education

Fluent in (speaking and writing):

Mandatory: English
Mandatory: French
Mandatory: Spanish
Preferable: Italian

SKILLS AND COMPETENCIES

Demonstrated collaboration and problem-solving ability.
Ability to work effectively both independently and as part of a team.
Adaptability and cultural awareness.
Good interpersonal skills
Ability to absorb new information in a fast-paced environment.
Basic understanding of the supply chain in a manufacturing/distribution environment
Effective oral and written communication skills.
Organized and able to shift priorities based on business needs.
Fast & accurate data entry skills.
Good telephone and conflict resolution skills.
Ability to multi-task.
Continuous improvement mindset

TECHNICAL SKILLS

Advanced proficiency in Microsoft Office applications (Word, Excel)
Experience with SAP or similar ERP systems is a plus

Gross annual salary: 35.540€

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.

Our Values

Value Others
Inspire Innovation
Grow Responsibly
Win Together

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