20 publicaciones de empleo destacadas de technical support agent en catalunya (¡Están contratando!)

Customer Service Team Leader - IT/EN/ES
Transcom —Barcelona, Barcelona provincia
- Español
- Microsoft Excel
- Servicio al cliente
10d
Data Analyst Intern
Glovo —Barcelona, Barcelona provincia
- Microsoft Excel
- Inglés
- Máster
- Teletrabajo opcional
- Abono gimnasio
Solicitud rápida
Customer Service Agent (EN)
Exoticca —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Servicio al cliente
Solicitud rápida
6d
Internal Systems Data and Automation Engineer
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Azure
- Informática
- Inglés
10d
Copilot Studio Consultant (m/f/d)
Zoi —Figueres, Girona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Project management
- Grado
- Teletrabajo opcional
Solicitud rápida
9d
Senior Backend Engineer - AI SaaS
Landbot —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Español
- Azure
- Inglés
- Vacaciones pagadas
- Programa de recomendación
Solicitud rápida
Applied Data & AI Scientist (Corporate IS)
Synthon Hispania —Sant Boi de Llobregat, Barcelona provincia
- Jornada completa
- Español
- Azure
- Doctorado
Enterprise Architect (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Máster
- AWS
- Plan de pensiones
2d
Staff Data Engineer
Sparta —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Oficina
- AWS
- Inteligencia artificial
10d
Deployment Strategist - Spanish Speaker
Salesforce —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Oracle
- Informática
4d
Applications Developer
EIT Urban Mobility —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Sistemas ERP
- Inglés
- Teletrabajo opcional
Solicitud rápida
2d
Senior GTM Engineer
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
- Teletrabajo opcional
- Abono gimnasio
Partner Solutions Architect, Agentic Business Processes, AWS Partner Field EMEA
AWS EMEA SARL (Spain Branch) —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Informática
- Ventas
9d
Insurance Product Engineer
Zurich Insurance —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Ventas
- Inglés
Growth Marketing Manager
Contentsquare —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Marketing
- Oficina
- Máster
Solicitud rápida
Director, Study Management
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Grado
- Gestión de conflictos
8d
Senior Verification Engineer - Core Testbench & DV Methodology Lead
Semidynamics —Barcelona, Barcelona provincia
- Máster
- Grado
- Scripting
4d
Marketing Ops Manager
Papaya Global —Barcelona, Barcelona provincia
- Jornada completa
- Salesforce
- Inglés
- SQL
Solicitud rápida
AI Engineer
Darwin AI —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Vacaciones pagadas
Solicitud rápida
Senior Data Analyst - Fraud Prevention
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- SQL
- Python
Solicitud rápida

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Customer Service Team Leader - IT/EN/ES

Transcom -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Hace 10 días

Cualificaciones

Español
Microsoft Excel
Servicio al cliente
Inglés
Italiano
Liderazgo

Descripción completa del empleo

Customer Service Team Leader - IT/EN/ES

Location: Spain, Barcelona

Job category: Operations

Language: English, Spanish, Italian

We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for a Team Leader to drive our Customer Service operations, and we want you to join us!

We are seeking a dynamic and people-oriented Team Leader to manage our Customer Service Representatives (CSRs). In this role, you will be directly responsible for the productivity, quality, and efficiency of your assigned team. Your daily mission centers on optimizing agent performance, boosting competency development, and ensuring our team's alignment with Transcom’s high organizational standards. As a Team Leader, you will play a crucial role in ensuring the success and satisfaction of our clients and their customers.

What’s in it for you

Monthly Gross Salary: EUR 1,689.89

Great working atmosphere and a friendly team spirit with multilingual colleagues.

An ambitious and stable employer with long-term goals and a culture that roots for your success.

Paid training and continuous leadership support.

The opportunity to manage your daily tasks while driving positive, lasting change.

Collaborative teamwork towards a common goal, with genuine opportunities for internal promotion.

Join Transcom as a Team Leader!

In this role you will be responsible for:

Leadership & Team Development: Lead, mentor, and motivate your team of CSRs, fostering an inclusive work environment, open communication, and seamless cooperation.

Performance Monitoring: Track, analyze, and report on team metrics (including productivity, quality, absenteeism, punctuality, and retention), implementing targeted action plans to exceed project goals.

Continuous Feedback: Conduct regular One-to-One coaching sessions to address performance, alignment, or behavioral indicators, providing continuous feedback for professional growth.

Operational Excellence: Maintain applications, databases, and internal documentation while ensuring full compliance with company procedures and labor frameworks.

Client & Stakeholder Coordination: Collaborate closely with Quality & Training managers, HR, and business support teams to optimize campaign performance and resolve complex challenges.

What we are looking for:

Experience: proven experience in a similar leadership role managing customer service/contact center teams.

Technical Skills: Proficient in office tools, specifically a Medium level of Excel.

Language Proficiency: Italian - C1, English - C1, Spanish - C1.

Location & availability: Residing in Barcelona or the Barcelona metropolitan area, with the ability to travel to the office for occasional face-to-face client meetings and business-related engagements as needed.

Core Competencies: Advanced communication and customer orientation, robust analytical and decision-making skills under pressure, and a strong capability to organize, plan, and delegate effectively.

What Life at Transcom is like

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Solicitar ahora

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Quiero recibir la alerta de empleo más reciente de technical support agent en catalunya

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