20 publicaciones de empleo destacadas de technical support advisor en catalunya (¡Están contratando!)

Sr Technical Support Engineer (VTS)
Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
- Inglés
- Bachillerato
6d
Fellowship Manager
Barcelona Institute for Global Health (ISGlobal) —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Microsoft Excel
- Sistemas ERP
Financial Controller - FP&A & Consolidation
Netenders Holding —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Microsoft Excel
- Sistemas ERP
Finance Manager
Shalion —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Microsoft Excel
- Sistemas ERP
2d
Central Risk Manager
サイネオス・ヘルス —Barcelona, Barcelona provincia
- CRM software
- Microsoft Excel
- Inglés
Indirect Senior Tax Accountant
Qlik —Barcelona, Barcelona provincia
- Microsoft Excel
- Sistemas ERP
- Inglés
Senior Account Manager
Cloudtalk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Ventas
- Vacaciones pagadas
Solicitud rápida
Senior Tax Accountant
Qlik —Barcelona, Barcelona provincia
- Microsoft Excel
- Sistemas ERP
- Inglés
Senior Compensation Specialist
Remuner —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Ventas
Solicitud rápida
Corporate Development & M&A Manager
Septeo ES —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
Solicitud rápida
3d
Partner Engineering Google Products Trainer (English-speaking) - Hybid GP03
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Ventas
- Inglés
Group Financial Reporting & Compliance Specialist
Kymos Group —Barcelona, Barcelona provincia
- Español
- Inglés
- Máster
4d
Senior AI Solutions Engineer for Finance
Lighthouse Intelligence Ltd. —Barcelona, Barcelona provincia
- Jornada completa
- Sistemas ERP
- Inglés
- Máster
Customer Support Advisor Icelandic Speaking
The Bench —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
Commerce Engineer EMEA-APAC
VTEX —Barcelona, Barcelona provincia
- CRM software
- Español
- Salesforce
13d
Adobe Developer
Wunderman Thompson MAP —Barcelona, Barcelona provincia
- Inglés
- Oficina
- Java
Implementation Manager, French speaking
Payhawk —Barcelona, Barcelona provincia
- Oficina
Solutions Architect
BizAway —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Español
- Azure
- Oracle
Sales Intern – Resource Advisor (RA+) STP26
Schneider Electric —Barcelona, Barcelona provincia
- Trabajo híbrido
- Microsoft Powerpoint
- Español
- Microsoft Excel
10d
Customer Success Manager, Enterprise (French)
SEMrush —Barcelona, Barcelona provincia
- CRM software
- Inglés
- Marketing
4d

Quiero recibir la alerta de empleo más reciente de technical support advisor en catalunya

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Sr Technical Support Engineer (VTS)

Ingram Micro -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa
Hace 6 días

Cualificaciones

Jira
ITIL Foundation
Azure
Arquitectura del sistema
Microsoft SQL Server
Inglés
Bash
Bachillerato
SQL
PHP
AWS
Respuesta a incidencias
Docker
Zendesk
Confluence
PostgreSQL
REST
Scripting
APIs
Cloud
Linux
JSON
Apache
SaaS
Python
PowerShell
Shell Scripting
MySQL

Descripción completa del empleo

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

We are looking for a Senior Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues, and contributing to continuous product and process improvement . You will be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top notch customer experience.

Essential Responsibilities Of Your Role:

Responding to complex inbound Technical service requests over the phone and email per day directly with customers .

Diagnose, troubleshoot , and resolve technical problems across software, APIs, integrations, and infrastructure .

Reproduce issues, conduct root cause analysis, and work closely with engineering on bug fixes and feature requests

Create and maintain internal runbooks, FAQs, and technical documentation

Lead incident response or participate in on-call rotation for critical issues

Identify support trends and partner with Product & Engineering on long-term solutions

Accurately and efficiently log all issues and status updates in our internal tracking system.

Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success.

Supporting multiple cloud and hardware solutions

Contributing to the development of service desk processes and procedures.

Interacts closely with various departments and vendors to provide timely resolution on issues.

Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert, and providing diagnoses and issue resolution on our Platform.

Triaging to internal and external teams, pushing for resolution within SLO’s by being the Customer advocate with Engineering, Development and 3rd party Vendor teams

Responding to complex inbound Azure and M365 Technical service requests over the phone and email directly with customers (VMs, Networking, Storage, Identity, etc.)

* Note: This is not a complete list of tasks.

Knowledge, Skills, and/or Abilities You Need To Have:

4–7+ years in technical support, solutions engineering, or a similar customer-facing technical role

Deep experience with relevant stack: SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking

Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure

Strong understanding of web technologies, integrations, or system architecture

Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases

Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills ; with a customer-first mindset .

Ability to prioritize user requests effectively and manage user expectations.

Ability to balance attention to detail with expeditious execution in a fast-paced environment working .

Passion for driving exceptional customer experience.

Ability to work through ambiguity and thrive in a rapidly changing business environment.

Strong analytical and problem-solving skills.

High school diploma (or equivalent) required . Secondary degree preferred.

Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL

Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL), FTP

Basic understanding or experience working on Linux environments

General understanding of technologies on Apis webservice: JSON, REST, OAuth,..

Flexibility working some weekends and later hours to help fulfill a 24x7 business

Passion for providing exemplary customer service, strong customer focus

Eager to learn new technologies

Good verbal and written professional communication, fluent in English.

Self-motivated and proactive in performing duties

Attention to detail

Nice to have. Exposure to:

ITIL certification

Microsoft Azure certification

Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP

Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL

Exposure to virtualization and orchestration technologies such as Docker and Kubernetes

Experience with JIRA and Confluence

* This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

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Refina tu búsqueda

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Sr Technical Support Engineer (VTS)

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Corporate Development & M&A Manager

Partner Engineering Google Products Trainer (English-speaking) - Hybid GP03

Group Financial Reporting & Compliance Specialist

Senior AI Solutions Engineer for Finance

Customer Support Advisor Icelandic Speaking

Commerce Engineer EMEA-APAC

Adobe Developer

Implementation Manager, French speaking

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Sales Intern – Resource Advisor (RA+) STP26

Customer Success Manager, Enterprise (French)

Quiero recibir la alerta de empleo más reciente de technical support advisor en catalunya

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